M & G Body Shop in
Cincinnati (OH)

Recently, I was involved in my first accident in early August. Although I was cited, the accident was not my fault. It was a four-car collision caused by a driver who swerved to exit the freeway in front of us. The car behind me was tailgating, which left me and the car in front of me sandwiched with nowhere to swerve—there was construction and bottlenecked traffic in the left lane and a cement wall on the right. Both the driver who caused the accident and the one behind me sped away. I was shaken, scared, and overwhelmed, unsure of what to do. To make matters worse, I was close to paying off my car. I’ve always been a careful driver, and the chaos on the roads today is infuriating. Careless, thoughtless drivers who don’t maintain safe distances and weave in and out like daredevils make driving incredibly frustrating. The patrol officer called a company to tow my car. When I contacted M & G Body to tow my truck to their lot and assess the damage, they arrived at the impound lot bright and early. The M & G tow driver was friendly, helpful, and quick. Linda and Melissa from M & G promptly provided cost-saving guidance and outlined my next steps to expedite the process. Charlie assessed my car and recommended getting a new one, as the repair costs exceeded the car’s value. Throughout the entire process, I felt cared for, heard, and guided on how to move forward after the wreck. Their customer service was impeccable. Charlie offered valuable insight into my options, including selling the car to a junkyard or to someone interested in the parts or the whole vehicle. I will absolutely reach out to them for any future inquiries. M & G Body turned a traumatic situation into a more manageable experience through their motivation, professionalism, and expertise. Linda even gave me helpful advice on how to care for my sprained wrist and forearm. Thank you to M & G—I cannot thank them enough! I highly recommend their services.

I can’t thank Charlie and his team enough for the amazing job they did repairing my car. From working with my insurance company to ensure all damage was covered and all parts were the best, to getting me back on the road looking like new - the entire experience was great! Thank you, thank you, thank you!!

My experience at M&G body shop was absolutely incredible and easy! As an NFL cheerleader with a busy schedule my car gets messy quickly and this was such an efficient way to get it cleaned above and beyond my expectations. The staff is so welcoming and my car looks AMAZING. Charles was the best! Highly recommend this body shop to anyone in Cincinnati for any issues or even just a cleaning/ detailing. Thank you!!!

Charlie and his crew did an amazing job on the tailgate on my F450. Top quality work by an upstanding bodyshop!!!

Unfortunately, we hit a deer. We ended up at M&G...our neighborhood body shop. Charlie and his crew took care of everything. His handling of the insurance company was impeccable through all the problems. The work they did was outstanding! Thanks for all your help!

Highly recommend M&G. They do business the right way and take care of their customer. We have had them do work on our cars over the years and they are always exceptional.

Took my car into M&G body Shop for an estimate. Linda and Melissa at the front desk were very friendly and put me right at ease. Charlie not only gave me an estimate that I was very happy with, but took the time to explain exactly what needed to be done. Work was done quickly, car looked GREAT and price was actually lower than what was quoted. When i picked the car up, Charlie went over everything that had been done and told me to call him if I had any questions. Would definitely recommend M&G Body Shop and will definitely use again if ever needed. Too bad I can only give 5 stars... they are all about the customer

Genuinely helpful people. I had so many questions about the process of getting my vehicle back to the way it was before the accident and they took the time to answer them all. I had an issue afterwards with the power lift gate where it wouldn't close all the time when using the fob or button so I took it in and 15 minutes later they had it adjusted and it works perfectly again. Can't say enough good things about my experience. If you want your vehicle back to OE condition, bring it to this shop.

M&G did out standing work & was very thorough. I took my car in to get an estimate and they did everything with the insurance company for me. There was no hassle and my car was done when they told me it would be. They are very easy to work with also. Would never take my car anyplace else.

Top tier service. Excellent communication throughout the whole process. My car and my wife’s car were done here to perfection. Charlie is a perfectionist and your car will be done the right way. I wouldn’t recommend no other shop but this one. Great job.

Great place to have your car repaired.Charlie new owner has over 30 years in Body shop experience with Honda and former owner stayed on to work for Charlie. Great people, Charlie bends over backwards for his customers. Body shop and car dealership just can’t get what they want in a timely manner to fix vehicles. You’ll not find a better body shop in Cincinnati, has 6 body shop employees, beautiful facilities, paint shop etc. They have fixed two of my vehicles, my brother-in-law, my niece. Voted in top ten in Cincinnati ohio. Can’t say enough about my experience’s. Jim Mitchell

I recently moved to Fairfield, Ohio. For years I had used a body shop in Dayton, Ohio. I decided to give M&G a try. Upon going to the center I was greeted by the owner. Owner was kind, friendly, polite and respectful. I received my estimate, which was hundreds less than an estimate I had received in Dayton, Ohio. I have scheduled my car to be repaired. If repairs are similar to the customer service I received today, then I'm sure I'll be writing another 5 star review in the near future.

I unfortunately know nothing of what they can or can’t do. Dropped off my Kia Sorento on Match 17th. Only updates were when I called or stopped by, finally had to go pickup my car on June 12th to see that the trim was installed terribly, keys were not programmed to vehicle, passenger window glass left inside the door and a driver side suspension issue that I mentioned to both them and the ins. adjuster was never really addressed. Was told that another trim piece had been ordered to replace the bad job that had been done. I was also told that if I was to go by Kia to have the keys programmed that I should contact them to let them know since they “have not had time to take it to the dealership” and so I made an appointment and here we go with no communication again. Called 5 times, no calls answered, and left 3 messages with no return communication at all. I’m glad to hear that many of you got wonderful service but for my situation this has been far less than satisfactory work or communication. Not good when dealing with the anxiety of not having your vehicle and being your first time dealing with a company.

I felt compelled to share my highly satisfactory experience with M&G Body Shop just to say Thank You.I had a minor fender bender and needed my rear bumper replaced. I set up an appointment for a consultation and showed up promptly on time. I did not wait long before I was greeted by Charlie. He was polite, knowledgeable and very professional. He told me exactly what he needed to do and what to expect. The process went according to plan without any problems. In the end, Charlie took care of me, and I would highly recommend M & G Body Shop to my family, friends, and everyone else.

SUV damaged by vandalism. Some unidentified person keyed the entire side of my SUV. M and g prepared estimate very quickly and worked with my insurance company to get it done very quickly. They were very professional and speedy.(btw I didn't need very many parts). Special thank you to Linda and Darrell. Pickup was great, car cleaned and beautiful. Paint job was fantastic. My wife thinks she got a new SUV. T

I backed into another vehicle which was in the process of backing into me, and sustained a surprising amount of damage to my back panel/bumper. M&G was recommended to me as a business that is honest and takes care of their customers...and they were amazing from start to finish. Kind, professional, and the work was absolutely perfect. I will recommend them to everyone I know, and if I ever need another repair, I now know where to go!

M & G was referred to me by my son n law. I have to this say this was a great experience with getting my car repaired, if you need a rental, Enterprise will come to M & G and drop off a car for you and when your car is ready to be picked up, all you do is leave the keys with Linda the owner who is the person you greets you coming into the office. Great customer service, I highly recommend this body shop M & G

Linda at M and g is amazing! She is extremely professional and they did an amazing job on my car. I had a large dent in an area on my car that they removed. I had my car back within hours! Great service, highly recommend!

My convertible was sideswiped on the interstate by a tractor trailer. Luckily, he admitted fault and I was dealing with his insurance. They mandated that I get an estimate from one of their "approved" repair places. I did and they said the repairs were $9000.00. They sent a check for this amount and I checked with M & G because we have used them in the past and were very satisfied. The did the repairs and you cannot tell my car was ever damaged...it looks brand new. Best part....their price was $2200.00. The have worked on our van, replaced headlights and we recommend them to everyone we know. I cannot say enough nice things about them....they are great!

They did an excellent job rebuilding my rear end after I was hit a couple of months ago. The insurance company of the gentleman who hit me completely covered my costs. If you've been hit, I would recommend using them for repairs, but be sure to ask how long it will take so that you can include car rental fees in your estimate for the insurance company paying.

M&G has done work for my husband and I on three separate occasions. Every time they were incredibly helpful, working with the rental car agencies and insurance companies. Their work was beautiful each time. I wasn't able to tell that there had been any damage to the vehicles at all!

I know M&G does fine work. I know they have some very good technicians. The owner and the front office however is extremely poor at dealing with and negotiating with at least one insurance company. I am sure if you walk in and plunk some cash down they will happily fix your vehicle and do a good job. But for me there was no service and no repair attempted, no progress phone calls, no follow up with the insurance company, no attempt, no tear down to get an adjuster in the go through the estimate to shore up the repair. In 4 weeks they had not even touched the car. So how many phone calls does one have to make and how long does one have to wait before anything at all begins to happen? I finally took the car to another body shop and it was repaired and back on the road in 2 weeks. It was like nightmare to pleasant surprise. M&G might have a good reputation for doing good work but the way they run the front office is shameful and for me I would not walk away from them, I would run away as fast as my legs would carry me. It's not worth the time or the headache. There are plenty of shops that do good work and really care about the customer, these people do not, and I mean the owner, Linda. These people cost me time and money and left and very bad taste in my mouth of which I will always remember. if I could click zero stars I would because I got zero service.

I visited M & G Body Shop last week to have a dent in my driver side door repaired. Not only did I receive the most outstanding customer service imaginable, they also did an amazing job. I want to thank all of the wonderful staff at M & G Body Shop for your commitment to providing outstanding customer service but I especially want to thank Darryl and Joe. They saved my husband who put the dent in my new car. :) Shannon P.

M & G provides excellent service and takes the time to give helpful tips on keeping your vehicle in great shape. I have used M & G twice, and will continue to give my business to Linda and her great team! Regarding my most recent experience (May 2017): Excellent customer service. I’ve been taking vehicles to M&G for years. They are always honest, reliable and fair. Thanks to Joe for the most recent service.

M & G rocks! We're new to town and didn't know where to turn when a tree fell on both of our cars. Joe, M & G's service manager, was honest, incredibly helpful, super intelligent and knowledgeable, and really put our minds at ease in a difficult time. Our vehicles both ended up being totaled by insurance, so M & G did not repair our vehicles. However, based on how wonderfully we were treated by Joe and Linda (even after it was evident that they wouldn't be fixing our cars), if we ever find ourselves needing body work, we will DEFINITELY be heading back to M & G.

M&G did an awesome job on the physical work to our car. Most importantly this is a honest trustworthy business that has the customers best interest in mind. Hopefully we have no more car damage, but if we do M&G will be where we return. I will recommend them to my friends and family that are looking for a body shop.

I've had the pleasure of dealing with M&G Body Shop several times over the past several years. My most recent experience with them reminded me why I keep coming back. Everyone in the Cincinnati area knows the wicked winter that we had in 2013/2014. I (like probably almost every other driver in the area) had the privilege of running into a snow bank. While I didn't do any "damage" I did manage to pop my front fender off. I took it in and they had me back out the door in minutes (not days or weeks). They were able to bolt the fender back on. I can't thank them enough for not trying to up sell me on a new fender and a week's worth of work. Thanks for treating me like a person and not a paycheck! I would recommend these guys to anyone!