What clients say about Donovan's Auto4N in Cincinnati (OH)
The service is great. They keep me well I formed about my repair and the work is always fairly assessed and priced. I appreciated that they were able to drive me to work too.
This has been my go to auto repair ever since I purchased my VW Beetle. They are absolutely the best. Incredibly competent, trustworthy, kind and respectful.
Having battery issues and they not only replaced the battery, but then I took it back again on Monday and they did a total recheck! They are smart, kind and most respectful!
I always have a good experience at Donovan’s. Everyone there is so kind (even when my car is having stupid problems and I have to bring it in 3 times in a month) and they even gave me a ride to work! I would highly recommend Donovan’s for their speed and skill taking care of my vehicle and their friendliness.
Car was loosing power so I call Mike to investigate. He didn’t rush and wanted to make sure he knew exactly what the problem was before quoting. They were very professional and fixed everything I requested. Very fair pricing and excellent customer service. I will recommend Donovan’s to everyone I know.
I brought my 2014 VW Passat in for rattling noise. This shop diagnosed it as a damaged camshaft and quoted me $2800 for major repair. thankfully I got a second opinion from a certified VW/Audi mechanic and it turned out to be just the VVT Selenoid - a simple $100 part replacement.
My car now runs like new. Be cautious here and always get a second opinion before trusting their diagnosis and approving expensive work.
I went to Donavon’s 4N Auto after having a horrible experience at Summoners Auto. This was the 3rd time I had to address the exact same issue. So this time I decided to bring my van to Donavon’s instead. In hopes that we could finally get this issue solved. I explained all this to the gentleman I spoke to on the phone when scheduling the appointment & he assured me that they would be thorough and fix the issue if at all possible.
Donavon’s not only fixed the issue, but they absolutely did thoroughly check any potential areas of concern that could have been causing my hose to keep busting. When I got my vehicle back (within 36hrs), I also received a detailed report of my cooling system as well & I felt that their price was fair. Turned out that Summoners was just using cheap patch work solutions this entire time…. I wish I had have just went to Donavon’s to begin with!!! It would have saved me over $700 in labor, parts, & tow bills. After a month of having my vehicle continuously breaking down, and over $1,000 sunk into fixing 2 hoses… it was finally fixed.
I will never take my vehicle anywhere else except Donavon’s from now on! Thank you for fixing my car!
I've been going to Auto4N for many years and have always had great car repair service. They are up front with what your car needs and are fair in pricing. I trust this place.
I continue going to Auto4N because they have always been honest and don't try to upsell needlessly. They communicate clearly what your car needs and explain what options there are to get it fixed. They are my first choice for car repairs.
I highly recommend Mike at Auto4N! I brought my Mini in for a check engine and tire sensor light and they were able to quickly diagnose and fix the sensor. They called to update me on what they found and confirmed it was ok to go ahead and replace the part. I had my car back the same day at a very reasonable price! I will be a customer as long as I have this car! They are close to downtown and clearly know how to work on Minis! Thank you for a great experience!
I cannot recommend Donovan’s Auto4N enough! The service I received was truly outstanding. Dane was incredibly personable and went above and beyond by offering to drop my car off at my house- something you don’t see often these days. The work was done quickly and thoroughly, and the prices are absolutely unbeatable. It’s rare to fine a shop that delivers top-quality service, honestly, and affordability all in one place, but Donovan’s Auto4N does just that. I’ll definitely be coming here for all my car needs for now on. Highly recommended!!
Very helpful and polite when I called! Had AC trouble and am a new car owner, and once I scheduled an appointment they gave me a quote and fixed my issue within a day! Super easy and reasonably priced
Took my Corolla in for an oil change and they managed to ruin the engine.
To their credit, they did replace it with a used engine and put me up in a rental car while they worked on it. (I don't know why they didn't just help get into a new ride, it would've been cheaper.)
For months, my car kept having issues with the engine. The entire fiasco went on for over a year. I finally asked the owner to compensate me for the value my car lost after having the engine ruined, and was told Auto4N has "no legal or moral obligation" to compensate me.
So, giving 2 stars because at least they did make some effort to make things right - I normally want to support small, locally-owned business but save yourself the headache: go somewhere without a reputation for screwing up, preferably to a chain with better funds so they can help you out IF THEY DO screw up.
I give Donovan’s auto 4N a negative 5. I brought my car in for an oil change in august 24. It was all good and I was notified of an oil leak and the vacuum seal, and fuel vacuum seal is what I needed to fix the leak. I deferred the services because I didnt have the money on me that day. So I bring my car back 8 months later and get the services I needed plus having it degreased. Upon picking my car up I was asked did I want a receipt by Dane. That’s a ridiculous question after spending over $1200. Well once I get home I noticed oil leaking more than it was when I dropped it off. By the way there was no discussion about another oil leak. I called the next day and told them of the problem and they told me to drive it a few days and that maybe it’s remnants from the degreaser. No problem I drove it a few days and my driveway is like getting more saturated with oil so I take it back and here I am 5 days later without my car AND THEY ARE SAYING THAT THEY CAN’T REALLY FIND WHERE THE LEAK IS COMING FROM AND IT COULD BE THIS AND IT COULD BE THAT. Come on give me a break. First of all NO CUSTOMER SERVICE WHATSOEVER. And finally I’m out of the money I spent just to get another problem. I’m sorry Audi Montgomery road in blue ash, I should’ve brought my car in to you guys and got it all taken care of instead of trying to save a few bucks. YOU GUYS ARE TERRIBLE!!!
Was on a road trip, and my transmission blew out. Donovan was beyond helpful. He called transmission people to see prices. He let us stay at the shop for 7 hours till we got a ride. There’s not a better place to get your car fixed. 100% trusted.
BEWARE. Really disappointed to see how far they have declined since the takeover by Donovan's. I used to take my Audi's there for years, so when the check engine light came on in my girlfriend's car, I sent her there. I assured her they would do the right thing. My mistake! They plugged the diagnostic machine in for 5 minutes and then called her back to explain the issue. They then proceeded to charge her $180 for this 5 minute "job".
I went in to talk to them and they only made it worse. They explained how some things they charge "by the job". So even though it took 5 minutes, they still charged her for a full hour. I asked what happens if it takes more than an hour, it is still the same one hour charge? Well, of course not! When it's in their favor, they charge for the time; but if it would have worked out in the customer's favor, then they charge "by the job". He then went on and on about other dubious business practices that they do. Effectively, double-dipping on customers when they charge some for a full hour and then get to charge another customer for that same block of time if they end up getting one job done faster. I was shocked that he would freely confess to these practices, all while making no attempt to make things right. They'd rather lose lifetime customers than do the right thing. These guys are the definition of cutting their nose off to spite their face.
I purchased new tires. It was convenient to drop my car off the evening prior to the change. The work was done first thing in the morning and they contacted me as soon as they finished. The entire staff that I came into contact with was extremely professional, friendly and courteous. A most pleasant experience.
CUSTOMER FOR LIFE.
That’s what this place has in me. We had a very serious issue with our CX-5, and they made it right for us. This shop (as of January 2025, when our issue was being worked on) really does care about doing good work, and doing it correctly.
I can say that Dane and Michael were very easy to work with. I went in with a positive attitude about working together to solve our problem, and they were great about returning that positivity. I’m very happy with their work on our car, and I’m very grateful to have found a place I can rely on. Thanks again, guys.
I’m so glad that I’ve found this place. They are very professional and gets the work done right. They also provide services like pick up or drop off when my car is being worked on, which is a huge convenience. I feel like I can trust Auto4N with my repairs without worried about being over charged like some of the unethical mechanics out there. They handled several of our car repairs from as small as oil change to as big as repairs that cost thousands. I highly recommend this place!
My Lexus RX350 started making a noise. I hopped on Google and found this shop. I chose Donovan's because of the high ratings and the fact that they work on foreign cars. As expected, they didn't have time to squeeze me in that day, but a tech did drive my car to listen to the noise and make a guess at what the issue could be. I scheduled an appointment.
I initially worked with Dane, the owner, and on my appointment day, I worked with Mike. Both men were very nice. Something I really like is that an estimate, with photos, was emailed to me before they moved forward with any work. I gave the okay and the work was done promptly. Another plus is that they have a driver who was able to take me back home after I dropped off my car.
I didn't get that bad feeling that you get when you go to some mechanics. It seems like an honest place and everyone was helpful. As long as I'm in Cincinnati, this is where I'll be taking my vehicle for maintenance.
Excellent professional service! During my recent visit, I was pleasantly surprised to learn that one of our favorite mechanics, whom we had lost track of, is now working at Donovan’s Auto4N. Michael and the rest of the front desk team were patient and kind, answering all my questions thoroughly. Even though we’re nearly half an hour away, we find Auto4N well worth the drive.
The folks at Donovan’s Auto4N went above and beyond for me. I was stranded with a totally dead car. One call to them, and Mike arrived with a new battery to swap out, then followed me back to their shop. I was given a loaner car for the evening and got a call the next morning that it would be ready for pick up the following day. When I picked it up, they said they discovered a nail in my tire and plugged it up for me as well! Fantastic customer service, outstanding communication AND a fabulous crew that worked on my car. I couldn’t be more pleased! Thank you Auto4N!!
Peace of mind is paramount. Appropriate pricing and professional attitudes make Auto4n the best place to get your car taken care of. I had my 2008 328i serviced recently and I knew it was going to be done honestly and on time. Quit searching for marginally cheaper pricing elsewhere bc quality will take a big hit, and just get it done at Auto4n.
When things go right, life is easy. It when things go wrong that you really find out what a business is made of. I had some major issues with my recent visit to Auto4N to get my aging Prius's A/C fixed. Mike took the stance that they were going to do whatever was necessary to meet my satisfaction. I'm sure they spent over double the amount of time they expected on the repair. Also, they had additional parts to acquire.
It is not clear to me why things did not go more smoothly with this repair and/or what could or should have been done differently. It is clear that Mike will stand behind his shop. That is appreciated.
It started with my bmw's suspension making a noise. Since I hadn't taken my car to a shop in Cincinnati yet, I figured that Auto4n would be a good choice since they were reviewed so highly, especially by other bmw owners. I can say that these guys absolutely live up to their reputation. Not only did they figure out what the problem was, they also identified multiple unrelated issues, the whole time taking photos to show me and explaining what was wrong. They know their stuff. Their rates were completely fair, and they were totally understanding about me not wanting to have some of them done yet. They even called to tell me that I didn't need an alignment yet, after I had told them to do it. That blew me away. Absolutely hit these guys up if you need your car worked on!
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