This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback in Indianapolis, IN, Vander Haag's, Inc. scores 77/100 with generally positive sentiment. Customers often praise knowledgeable, friendly staff (Greg, Jared), competitive pricing, and quick shipping—hard-to-find truck parts and radiators sourced fast; yard access/pickup is easy. Strengths include good prices, inventory breadth, and prompt delivery. Complaints focus on returns/warranty policies (restock fees, denied coverage), occasional long waits, and uneven phone manners; some reviews seem to reference towing/scrap services, so context is mixed. Overall solid but inconsistent.
Address:
1826 Executive Dr, Indianapolis, IN, United States
What clients say about Vander Haag's, Inc. in Indianapolis (IN)
If you're from out of town, don't expect to get out of this dealership very quickly. I addressed them with my problem at seven this morning. It's after three in the afternoon. They still haven't released my truck. The diagnosis for the issue was just a broken clap on my exhaust.
The guys are nice and helpful in the office. Have bought a few hard to find parts for some older trucks and they were reasonable priced and the pickup process is easy. Also the guy that runs the warehouse and delivers parts is super helpful and friendly too.
Jared in the parts department was very efficient courteous and professional. I recieved the best possible assistance in sourcing a radiator for my Freightliner Cascadia. Pricing was most competitive. I am pleased with the experience at Vander Haag's!
The quality of the parts compared to the prices outrageous. They are extremely cheap and extremely durable. Everyone at the Indianapolis location was extremely helpful with me finding the part that I needed. I thought that I ordered the wrong part and they assured me that I did not. After fingering out, it was an O-ring issue the company and employees fixed the issue without any problems. And rest assured, if there were any more issues, they would be 100% ready to help. I would 10 out of 10 recommend this place to anyone needing diesel parts.
Ordered a radiator, ended up being not correct for the application and was not advertised correctly. They wanted me to pay return shipping and charge me a 20% restock fee. Makes you wonder how bigger business get ahead. This is how.
The staff was friendly, responsive, quick and accurate.
The parts arrived in a very timely fashion and the price and availability were great.
I would highly recommend them.
Needed a battery box cover. They didn't have one in stock, but it was at my doorstep early the next day. Fast, polite, professional, friendly service. Thanks for your help!!
DO NOT BUY ANYTHING FROM THESE PEOPLE I REPEAT I REPEAT DO NOT WASTE YOUR MONEY AND TIME ON ANYTHING THESE PEOPLE OFFER YOU THEY A SCAM RECENTLY ORDERED INJECTORS FROM THEM CAME TO FIND OUT THE INJECTORS ARE BAD SO I RETURNED THE INJECTORS AND THEY TESTED AND CONFIRMED THE INJECTORS WHERE BAD SO I ASKED FOR A REFUND AND THEY TRYING TO TELL ME THAT SINCE I INSTALLED THE INJECTORS THEY USED LOOK AT THE CARD THEY PLAYING AFTER I HAD WASTED TIME AND MONEY IN LABOR FOR A SHOP TO INSTALL THE PART THAT DON’T WORK SO GUYS SAVE YOUR MONEY BUY PARTS FROM THE DEALERSHIP EVEN IF IT COST MORE AT LEAST YOU WILL HAVE A WORKING PART THAN A JUNK PART THAT DOESN’T WORK. A WORD TO A WISE IS ENOUGH
I WOULD NOT RECOMMEND TO ANY BODY TO GO VANDERHAAGS BUY TRANSMISSION I BOUGHT IT SINCE I BOUGHT IT I HAVE PROBLEM LOW TO HIGH GEARS ITS GRINDING NOISE I CALLED THEM 5/6 TIMES NO BODY CARE THIS THING NOW ONE DAY I CALL THEM THEY SAID OK BRING IT HERE ITS TAKE 3/4 WEEKS AFTER CHECK WE LET YOU KNOW ITS ON COVER WARRANTY OR NOT I DID FIXED FROM OUTSIDE IN 2 DAYS I SEND THEM BILLS EVERYTHING AND I GOT EMAIL FROM VANDERHAAGS ITS NOT COVERED DO NOT BUY ANYTHING THEY CHEAT WITH CUSTOMERS
Needed a part that was on national backorder. Searched web and found this company. I recieved great customer service from ordering to pickup!!! They also have shipping options but I live close to Indy so I can take the hour drive. I was surprised at the inventory they carry for our 2015 Cascadia! I will be ordering parts from them until we retire from trucking.
Purchase a used 2013 KW K270 cabover delivery truck for my business last year for $28,000.00 as is of course. Unfortunately we have had nothing but wiring issues with it since. Buyer beware & don't be taken advantage from this company like we have. Only been Is able to utilize it for deliveries for a total of 3 months since we bought it a year ago.
Tyler in the parts department went above and beyond to help me find what I needed at a fair and reputable price. When I talked to him on the phone it was like I was talking to a personal friend I’ve known all my life.He was more than happy and willing to to go the extra mile to help me find a part that is not so easy to find! His attitude and customer service skills showed me that he, along with the company as a whole really values their customers. Although this was my fist time shopping with Vanderhaags I can guarantee it will not be my last! Well satisfied customer here!
Tyler and the team and Vanderhaags are 2nd to none in the heavy duty truck parts world. They saved our bacon on the day after Thanksgiving when most shops were closed and made things happen, and we are forever grateful.
I needed steps with a battery box for a 2005 Ford F650, Vander Haags had it, shipped it and I received it quickly. Communication with them was excellent. Product exactly as described! Couldn't be happier! Will definitely buy from again!
Greg was very knowledgeable about what I needed for my truck. I bought a driver seat not knowing the base was to wide. I brought it back Greg gave me a reasonable price for the one I needed swapped it out and I was out the door. I would recommend these guys to any owner operator in the Indianapolis area.
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