Yaffo Towing Indy in
Indianapolis (IN)

I used Yaffo Towing because it was the vendor provided through my insurance. I waited for 3 hours with my car when I was originally told it would be 75 minutes. I called after an hour of waiting and was told that would only be 20 more minutes. 40 minutes after that phone call, I called again and was told it would be 15 minutes. I mentioned my previous phone call and question the accuracy of the time only to be told "they will arrive as soon as they can". This response told me that the numbers they were giving me were completely inaccurate and were only told to try to to keep me happy. It would have been more honest to simply say that there was no time frame and that they recommend someone pick me up so I would not have to wait. Instead, because of their dishonest business practice of telling customers wait times that are false, I spent 3 hours of an afternoon waiting in my car when I could have been doing something else. I will never recommend this company to anybody.

First of the guy was driving reckless with the vehicle on the tow truck. Going over the speed limit quite a bit a the speed limit is 45mph. He got to the address back in to the yard left big ruts in the yard the driveway so he pulled out of the yard and was on the driveway rutted it up. He backed in lifted the bed up to unload had someone get in the car hold the break and he pulled. Out for the car to just coast off the truck. He only had 2 straps on the car while towing it 5 miles. An at the point in my driveway rutted way he drug the bed of the truck pulled my extension cord n now it doesn’t work So we r not happy at all with that towing company

The technician didn’t have the tools, training or even the necessary paperwork to provide professional auto emergency and towing services. His attitude was good but his training minimal. I am concerned about the condition my car arrived in at the dealer. Stay tuned.

Fast response time, reasonable price, great communication, friendly and took good care of my vehicle. Thanks for making a challenging afternoon more bearable! Absolutely recommend.

He knew exactly what he was doing. Obviously well experienced. It wasn’t an easy hook up but he handled it perfectly. Got the car out of the garage on the narrow alley and got it on the flatbed. Very nice

After arriving my service provider was very instructional and quick with the process. He even helped reverse it in my driveway. Very sweet man as well! This was done at almost midnight in the pouring rain so I really appreciate it. Thank you to Yaffo and to whomever specifically helped my dad and I.

Was not available to be with my car for towing PU sent someone else to meet tow truck driver. I got a call from towing company that my car had been PU, given make, model, license plate # on and time frame it should arrive plus # # to call them back if any problems. And received 2nd call when it arrived to me. Very smooth and professional was the whole process with them. Will recommend and use again.

I was notified immediately when they got the tow request with an ETA. Received regular calls and texts updating me when on route and when arrived. The person who came to tow was so helpful and kind, quick and efficient! Verified my info. So grateful for their excellent service!

I was referred by this towing company by my insurance. My car was stuck in parking lot. It was not in a lot of snow. The gentleman located my car towed my car in neutral when the keys was accessible. He then had my neighbor knock on my door to ask me to come outside which was 2mins. He already towed my car. I shovel my parking spot and pulled can into parking spot and noticed damages to my car!!!! Now I have to email multiple times for damages and a timeline of when repairs will be fixed. My car was damage due to LAZINESS! Staff being Impatient!! And not doing proper protocol. Before this my car had NOOOOOOO DAMAGES AT ALL! NOT EVEN A SCRATCH! I pay the monthly bill I SHOULD BE THE ONE CAUSING THE DAMAGES! Now I have to worry about the elements of outside causing more damages! Luckily I have full coverage… and since this company can NOT BE PROFESSIONAL EVEN AFTER THEIR NEGLIGENCE!!!! I will have the insurance company handle it since they Referred them to me! I HOPE THIS HELPS SOMEONE ELSE. I will not use this company again or refer them.

Awesome service! I couldn't be more pleased! I had an issue with my battery due to the low temps and couldn't get my car started. I used my State Farm road side service for a tow and Yaffo's towing was dispatched to me. The driver kept me updated with his ETA and he was very pleasant. When he arrived he offered to jump start my car first to see if it would actually need to be towed. Needless to say, we couldn't get it started. He asked me if I needed a ride with him and I was extremely grateful that I didn't have to pay for an Uber. He got my car hooked up quickly and we were on our way. He made everything so easy.

I'm from Wisconsin and was in town visiting the children's museum with my family. When we left, the car wouldn't start. The young man who came to tow us from Yaffo was so kind and patient as he helped us out. I'm sure he told me his name, but with my stress, I don't remember it. We really appreciate his whole manner during the process and how he directed me to a garage open on a Sunday!

The gentleman in the truck was very polite and friendly. Got me out quickly with no damage. However the call center needs work. They called me at 6:15am which woke me up. The call was simply to confirm information which could have been done at 8:00 or even 7:30. The appointment was for 8:00 but the truck was not there at 8:00. When i called they told me that the truck would be there at 8:45. Just a general sense that no one knew what they were doing.

This tow service was set up by my insurance company. They were to be here by noon and did not show up until after four. Thankfully, I was not broken down on the side of the road. As it is freezing cold out. No phone calls to update me on what’s going on. My insurance company kept checking with me to see if I heard from them. No phone calls to tell me they were running late. I had to make several phone calls in kept getting incorrect information. Not to mention trying to get a hold of somebody at that company is near impossible. I sat on hold from 15 to 25 minutes. The tow truck driver was nice, However, he did not appear to speak English. So it was difficult communicating with him.

He was nice, efficient, and made the whole process easy and quick. Everything was handled smoothly and done in no time. Thank you for making a stressful day so much easier!

My alternator went out on my car & had to call roadside assistance. This is the company that got dispatched to tow my car home. When they arrived the young man asked how I was. I told him cold he said get in the truck. I'll get you hooked up & we'll get you home. On the way home we had a pleasant conversation. The young was very pleasant & respectful. I would highly recommend this company.

I received towing service today from Yaffo Towing . The service was fast friendly and informative. The team took good care of my vehicle without me being present and I was able to be at work and still manage my issue with the help of a solid team from Yaffo. I will be a repeat customer for my towing needs and refer them to other friends and family

After receiving about 12" of snow a couple days prior, I'm sure Yaffo was slammed on the day we needed towing. We were not in a travel lane and had left the vehicle before it was towed, so we're not in danger. Our vehicle was safely towed to the mechanic we chose. Yaffo was secured through our auto insurance, so don't know the price.

Tow was scheduled for 10:30 - 11:30 am pick up. Was a no show, was told another 1.5 hrs, again a no show, then told another hour., another no show.. told on the way be there in 25 min.... another no-show twice with the same answer, and on and on, final got the driver to call me, he was 40 min out and on his way to the wrong address. I correct the address (taken directly from my phone GPS where I was sitting ( right next to the stuck car), the driver is late and we he shows up he says i sent him the wrong location... (it did not, he typed it in wrong). But long story long, yassof Towing finally recovered my vehicle at around 17:45 (5:45pm). So being told "on the way and will be there in about an hour, to actually arriving 6.5 hours later, with updates (that I had to call and get, because they could not be bothered apparently to update me on the changes). Overall, terrible experience, poor communication, would NOT, and will not ever recommend. Extremely dissatisfied, and cannot rate lower than 1 star, or I would!! And anyone at Yassof towing company who may be important, if you would like to discuss this verbally or in person, you have my info, call me (if your phone(s) make out going calls). I will be glad to have a discussion with you. (Completely civil and respectfully of course, be i have now had time to get my frustrations back in check).

Awesome services I call in like 30 or 45 minutes. They’re already here.

They were great! Showed up very quickly, had a gadget to quick charge my dead battery! Loaded it on their truck& promptly delivered it! Insurance paid, so I don’t know their prices!

These guys are awesome. I had to get a car towed from my home to a shop 6 miles away, and they showed up on time, with a good price, and took good care of my car. What else can I ask for?

Thank you for coming out on such a cold windy day and working around this car not even in tow mode. You were fast, professional and a delight. I’m so grateful!

they gave me plenty of notifications telling me their ETA, Very good communication, When he got here to tow my car, he gave me time to grab some stuff out of it, even though I should’ve already had it out. Very surprised at how affordable it was. Very polite and helpful! Will definitely use them again

Waited 4 hours. No one showed up. Kept sending texts saying 3-33 minutes away.

Great service. Arrived promptly. The insurance covers the fees to get toll.

My truck wouldn’t start (in my driveway) and was throwing out codes. It was snowing and heading into evening rush hour. I was surprised at how fast they responded. Truck was headed to the dealership in about an hour. The driver was very nice and efficient. Thank you!

The driver was awesome! He was thorough and called to make sure he had the right information. He was super professional and kind. When we got to the repair shop he took took the car off the tow truck bed while I managed the paperwork in the office.