This rating is based on customer reviews, inventory size, pricing, and service quality
Big T's Auto Parts in Indianapolis, IN earns a mixed, slightly positive verdict. Many praise friendly, fast help, wide inventory, solid warranties, and great prices, with a few citing a clean, organized yard and easy online finds with smooth pickups. Others report rude phone manners, hang-ups, no answer/closed during business hours, or being told parts were in stock when they weren’t. Quality is inconsistent: some engines/transmissions ran well or were refunded, yet several mention outdoor-stored parts, fluids not drained, mislabeling, and long waits. Some see a recent decline. Overall: 71/100.
First time a called .. I tried to tell him ...the engine is Hyundai AND Kia.... Found in both...I said I had a Sorrento... and he was quick to hang up on me....idk...if it was they was gonna close in 30 min....but ..COME ON!!
Paid 1600 for an engine which they tore up removing from the donor vehicle. Then, they never marked it, so when it turned out to be bad, they didn't want to give me my money back unless I brought in the other engine, too. So I had to drive over 2 hours round trip because of their mistake. Of course they didn't give me any gas money for it.
They did not have the part that I was looking for and were extremely rude and actually hung up on me, I wouldn’t advise this place if you’re looking for friendly service
Got a bad engine from them full of mud because it was outside they made it right but I was still out the money to put the engine in then got a transmission from them which had are also sat outside and the torque converter studs snapped in the truck because of rust also had to replace the transmission sensors because the were broke off.
Found the engine online, gave them credit card info over the phone, had a buddy pick up the engine the next day, installed it in the car ...everything worked, no issues or snags. Thank you!!!
Called to ask about a truck bed, but on the phone was rude. Didn't respond to my good morning, or even let me finish asking a question when he hung up.
Called them about an engine. They said they had one, but didn't deliver outside of Indy. I paid for it, told them the day it would be picked up, then hired an independent party to pick it up and get it to the shop. My driver got to Big T's and not only was the engine still in the wreck, my driver had to wait 2 hours only to find out that the engine had a hole in it and could not be used. So, now I am out the money I paid the driver and still don't have an engine. The only reason that I am giving them 2 stars is because they didn't give me any hassle about a refund. The other poster who mentioned that they don't drain fluids is right. Be wary about getting salvage parts from this business.
I buy a lot of motors and nobody beats the prices or selection at T's. They will honor the warranty on the motors and transmissions but i've gotten a pretty high percentage of bad ones from them (this year) which costs me all my labor and time. Lots of late model stuff too which I like, but the people that work at the office are rude and I've smelled booze on a couple of them more than a few times. They make me feel like i'm inconveniencing them when I go in. 3 years ago I would've given them a 5 star rating but it's gone a bit down hill lately.
Had to make many calls today for our business to hunt down some hard to find axles. While they did not have the part I needed today, they were very courteous on the phone. Thanks!
PFM in Zionsville referred me to Big T's Auto Parts to pick up my car.
When I called Big T's and told him about my car and where it was, he said he'd call the next day before going to pick it up.
A few days later, after not receiving a call from him, I called Big T's.
They said they don't go to Zionsville.
I'm puzzled why the guy in Zionsville at PFM Auto would recommend him as the tower if Big T's doesn't service Zionsville area.
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