This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews in Indianapolis, IN, Indys Best Towing trends positive but mixed. Many highlight professional, empathetic drivers, quick arrivals (often 10–30 minutes), fair pricing, and careful storage with easy access to belongings. Common complaints include no-shows/long waits, aggressive driving, limited accident clean-up, and one report of damage from strapping; occasional cash-only payment adds friction. Staff courtesy scores high, but responsiveness varies. No clear info on parts inventory or yard browsing. Some reviews cite other brands, so attribution is uncertain. Overall: 79/100.
What clients say about Indys Best Towing in Indianapolis (IN)
If I could leave 20 stars I would jon came out super perfessional this was a job any one could walk away on and he still took the job even with the rain thank you sir I highly recommend his business very professional thank you sir
Would be great to get an answer out of these guys. I’ve been calling all morning to confirm if someone will be towing my car. I pay for roadside assistance through my insurance and it’s taking everything to get an answer out of these guys! They were supposed to be en route 2 hours ago. No updates whatsoever!! Insane.
Thomas was great. Original plan to separate the two cars could have ended with my bumper completely dismantled. Thomas was open to me helping and i didn’t mind considering we were all here because of me sliding on ice into a collision. Got the job done, didn’t need a tow and my vehicle suffered way less damage than it could have.
I would think cleaning up accident site would be part of the job but obviously not . Recovery driver just flat bedded vehicle & left. U would think called by IMPD it would be taken care of properly. That's INDY at its BEST. IMPD at its finest . BULL u know. U need to Use (Last Chance Towing)
Driver had a bad attitude, had one halfway hop out of his truck today around 4:20pm leaving the greenwood mall cursing trying to instigate a fight with over a kid in the back poking his head out. Worst part about it was it had absolutely nothing to do with him, it was with a white car passing by us.
They are trash!!!!!! The run was canceled and I am still waiting on a tow truck. No one even bother to call to say it was canceled. This is by far the worst company to deal with. I wish I could give them No stars.
Jerry is a great tow driver & let me know he was running late & loaded up my car quickly! He is really friendly & is a great ambassador for your business! Thx so much for the excellent service!
Used Peddle to sell my Kia Rio... they used this service and don't believe everything you read. Yes their phone rings and it makes you wonder if this is a real business. I notified Peddle of my concerns and they said they will set me up with a new towing company if I wanted . I decided to stay with them. My pickup hours were 3 pm to 8pm... the driver called me and met me at the dealership my car broke down at. He was so nice and very considerate. We were done with in 15 minutes and I was given a check for my car. I highly recommend them and Peddle!!
Indy’s Best is a really good professional towing service. They are fast, dependable, reasonable, and service friendly. And they are a 24/7 business. I highly recommend this tow company should you ever need a tow, battery service etc,…
Omg, I cant say enough. The guy that came and helped us did above and beyond his job. He made sure we were safe before leaving us after having to tow my van as it was all females and about midnight (we were heading back home to Wisconsin after visiting family in Kentucky) thank you so much for everything. Hope we never need a tow around there again but if we do ill make sure my insurance company calls you again.
One of the drivers for this company named Willie Hughes backed ibti my car on the road in traffic. He knew he hit me and took off. When i tried to file a claim he lied said it was me that hit him.
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