This rating is based on customer reviews, inventory size, pricing, and service quality
In Tampa, FL, Bay Area Imports Inc. trends positive: 81/100. Reviews praise a courteous, family-run team for helpful, knowledgeable guidance, quick turnarounds (same-day/next-day), and fair pricing and hard-to-find OEM parts, especially for European models. Many say staff ensure you get the right part. On the flip side, some cite unanswered calls, rude interactions, warranty pushback, and a strict refund policy, creating inconsistent customer service. Inventory variety seems strong; wait times are usually short. Little data on yard organization.
What clients say about Bay Area Imports Inc. in Tampa (FL)
Me and my wife came in and was greeted feeling welcomed. They helped us with a special part and they got it for us in a few hours. Mr. Kenny his wife and Daughter are great people and they make sure you get the right part for the right Price. I totally recommend Bay Area Imports for Your Auto Needs, please check them out, Seriously!
Ordered Bosch Iridium sparkplugs. For my car, bought them for $17.00 a piece. Good price, we're other chain autoparts stores are gouging consumers. I will return to deal with Kenny at Bay Area Imports.
Unfortunately, there are no negative stars to give, or I would give them ten. Very unprofessional, answer phones when they feel like it, and return them at thier liesure.Tried asking a question upon setting up an account with them, got spoken over and hung up on. Asked for the most ridiculous things to "prove" our business was legit. Apparently Your ID, Business License, and Tax Cert arent enough. Everyone there was just rude and nasty. And based on thier attitude, apparently it's a privilege to buy parts here with these entitled folks. But everything does happen for a reason, and I was able to find the parts I needed elsewhere at a better price with no hassles whatsoever. Never once in my entire life, have I ever dealt with people like this at any retail or wholesale parts
stores and I deal with a majority of them in the Tampa Bay area.Good luck with that attitude guys? ???
They don’t have any kind of customer care at all here, I do not know if that is their business model, but take care of your customers, Bay Area Import.
Kenny and daughter go over and beyond to get the parts needed for your car!!!! They are very reasonable and very knowledgeable and pleasant to work with!!!
I was looking for a par. I couldn’t get anywhere only online I was able to get it through them they ordered for me. I got the part the next date I have no problems and the part that I was looking for was cheaper than getting the part at the actual dealer an it was the original part.
Poor customer service skill, these people are rude and not helpful at all. I purchased an alternator some months ago it has a defect, mechanic told me to exchange alternator at the place of purchase, I took the alternator to Bay Area imports he turned me down stating he wants to check it, I told him it was checked he then proceeds to tell me I have oil leak ( my car does not have leak) and he has not seen my car, he accused my fiancé of the problem (my finance is not a mechanic and has never touched the car), he then tell me it’s a piece on the alternator that was not put on correctly.. honestly giving multiple excuses on why he can’t exchange it even though it’s covered.. and this was all before putting in claim or actually having it looked at. The time I spent going back and forth instead of getting to a solution was ridiculous! I was spoken to like a child it was a horrible experience all for an exchange. I never dealt with this from any part company im disgusted. In customer service when someone has spent money with you shouldn’t be combative for no reason at all telling me what you can’t do, you should always tell me what you can do even if it’s a small fee I would’ve accepted. That will be the last dollar they ever get from me.
I got a part for my car and didn’t need it so I could only get 50% of my money back. I basically wasted my money. Spoke to Kenny . Don’t go to this shop.
Mr. D goes your all the time good peoples always have what you need and want recently picked up parts for my 06, Range Rover going back for my BMW parts when I get in town only place I go to!
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