This rating is based on customer reviews, inventory size, pricing, and service quality
In Tampa, FL, Ben Truck Parts earns a generally positive but uneven reputation: Overall 77/100. Many applaud its big inventory and well-organized yard, friendly, knowledgeable staff, reasonable pricing, and quick finds; several found hard-to-get heavy truck parts. Complaints cluster around customer service: phones unanswered at times, no one in the office, brusque responses, occasional waits, pay-before-seeing parts, disputes over returns/refunds, and a few defective items. Expect strong selection and fair prices, but inconsistent service and refund friction can be pain points.
I bought a rear end for my international box truck before I bought it I asked him will it work for my truck do to the fact that I have 19.5 tires he told me yeah I get the rear end and it’s totally different from my rear end plus my tires wouldn’t fit because the rear end was made for 22.5 so he told me I couldn’t get my money back even doe he told me it will work plus he tells me I have to find a welder to make it fit on my truck now I’m stuck with a useless rear end plus $1085 down the drain smh
This guy is scam. Ripped me off with $500 for a fuel tank that was leaking when i got home. Brought it back and he does want to take.
Todo el mundo lo dice tiene un junkie y cobra como un dealer. El ladron mas grande de Tampa, le compre un tanque de petróleo por $500 y el tanque no sirve, el cambron este no lo quiere cambiar
I went to Ben Truck Parts to find a couple of items. One item they had and the other they gave me a suggestion where to find it. The staff is friendly and knowledgeable,; the prices are extremely affordable.
"No we don't" Is their answer almost instantly, everytime I call. It's like they literally don't want to even look. If it is a small part, it must not be worth their time. Last time I will try to use them.
I'm not going back and forth with this issue. service was bad!! and nobody should have to pay for a used part before they see it. And you said it was broken before it came out the truck thats absolutely not true and nobody offered me that discount I ask for it and the reply was take it or leave it and I'm done with this. it's my experience at ben junkyard
Just picked up a bell housing... Place was incredibly organized staff couldn't be more attentive pricing was reasonably highly recommend for hard to find parts quickly I will be back... Thanks Ben and staff...
Good place to find used parts. Customer service could be improved...(Customer must go looking for employees instead of employees asking customers, "What can I help you with " as the customer walks thru the Gate...
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