This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Apex Auto Parts in Bronx, NY earns 50/100: sentiment is mixed but tilts negative. Feedback notes a well-stocked inventory, suggesting decent variety. However, a major concern reported is poor customer service and slow order/shipping communication, including refunds without clear explanations. Pricing, staff professionalism, yard organization, ease of finding parts, and in-person wait times aren't consistently addressed, so conclusions there are uncertain. Consider verifying stock and ship dates before committing.
What clients say about Apex Auto Parts in Bronx (NY)
Called them and they say “we don’t sell spark plugs” like what??? What auto parts store doesn’t have spark plugs. Just wow, avoid this place at all costs.
I would give this company a zero if I could. I ordered a clutch kit from them for a customers car.Their website said the kit was in stock and would ship out within 3 business days from the day the payment was processed. I received abd email saying my payment was processed abd my 9tder would be shipped out and that i would receive another email with tracking info. After 10 days I still had not received a tracking number so I emailed them regarding status of my order. All of a sudden they refunded my money. I never received a response to my email. I never got an explanation on what happened to my order. After 12 days I had to order a clutch from someone else and start the process over again. Meanwhile customers car has been torn apart and sitting on my lift waiting. I will never do business with them again if I dis business this way I wouldn't be in business very long. WORST CUSTOMER SERVICE- LACK OF ANY CUSTOMER SERVICE
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