This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, D&M Towing in Bronx, NY draws a mixed, highly polarized view. Many praise quick arrivals (around 20–30 minutes in some cases), helpful drivers and mechanics, fair repair work, and attentive updates (Maria is often cited). Common complaints include pricing that feels high or unclear, vehicle damage during towing, inconsistent “24/7” access and release times, long holds, and a rude or hard‑to‑understand office; one-off reports note reckless driving or no call‑backs. Wait times range from swift to frustrating. No clear info on yard organization, parts, or inventory. Overall score: 62/100.
Very unprofessional. Their driver was driving recklessly on the street and put others at risk. Tow truck drivers should be held to a higher standard, but it doesn’t seem like D&M Towing screens or trains their drivers properly. Would not recommend.i’m
Worst tow company in all of the bronx. No wait worst tow company in all of NYC. They will charge you so much money, you will consider leaving your car there forever. The lady who runs the office has a really bad attitude and you can barely understand her. Her accent is so thick you can't understand anything she says. They work for / with NYPD so they are not here to help you at all, they will just take all you money then give u attitude for wanting your own car back. 0 out 10 would not recommend.
These people are thief they hold my car for a week after I provide all the documents of ownership they still don’t want I have to call the police and then they charge me 468$. If u car missing come to these place
When our driveway was blocked in the middle of the night they responded very quickly to remove the car. Very pleasant to deal with and I plan to use them in the future!
The actual gentleman that towed my car was very nice and understanding. It’s THE BOSS that’s horrible! That lady yelled and screamed at me when I asked her a simple question! Very very nasty and very unprofessional. The language barrier is unbearable! SMH do better! When I called back the next lady was more calm and professional but that boss… very nasty. Very disgusting and not how you treat people when you asking for $250+
Highway robbery. Guy said 295$ to tow the car 7.3miles at 10 at night, 13 minute drive . Told him to give me a better price. Said he had to talk to his boss , told me he will call me back been over an hour has yet to call me back . Don’t recommend this towing company . In my case I paid Triple A 40$ for this tow .
This review is not for the towing business it is for the tire repair gentleman named Vincent. The place was just about ready to close and Vincent said he would still help with nails in both driver side tires. Very reasonable price and a friendly guy. Thank you
I had the best experience and expert work done on my transmission I am now going to always bring my vehicle to be serviced And I recommend their work to all of my family and friends all I can say is thank you so much my car is running excellent
I highly recommend D&M Towing Corporation located at 855 Edgewater Bronx NY for their expertise in every area from towing, inspecting the vehicle, assessing the damages and repairing them in a very timely manner. Maria kept me updated on the damage that occurred when my car was stolen from Absecon NJ, the price to fix and in a very reasonable timeframe. (Considering it was Labor Day weekend. I spoke to Maria numerous times throughout the day on her personal cell phone. Maria is very customer service oriented, friendly , accommodating and does whatever it takes to please the customer. I will definitely use them again!!!
I got stuck on the right lane of the FDR Drive Southbound around 11 pm. and called the roadside assistance.
The dispatcher gave me an estimated time of 45 mins. to an hour.
The tow truck operated showed up in 20 mins. The tow charges weren't exaggerated like most towing companies.
The drive was extremely polite and helpful. He took my vehicle to my repair shop of choice. Then drove me home on 1st Ave.
The tow truck operator was on point and very nice. The dispatcher was equally as nice. My personal experience with the tow company and staff was an A+++
After my repair was done, I needed additional repair caused by the tow truck operator. I called the tow company and explained my situation to the dispatcher.
I was promised a call back from him the next day after the dispatcher got an OK from the tow company's owner to repair the vehicle in their shop free of charge.
The tow company's dispatcher nor the owner never gave me the run around.
Three days later, I picked up my vehicle with paying a single cent. I'm currently driving my vehicle with absolutely zero problems. ?
A special thanks to the dispatcher and the owner. Thank you VERY MUCH!
I highly and personally recommend this towing company for being extremely professional, courtesy, and honest.
The owner of this towing company has a very professional and well-spoken staff.
Illegally held my car and lied about the dates and times of pick up . They are suppose to be 24/7 but hours of pick up close at 3:30 one day then the next it's 4 then back to 3:30 .
I called this place and spoke to a woman on the phone with a thick accent. I requested a tow and she told me she didn’t have anyone and she was rude. On top of that I asked if there was a wait and again she was rude and said no. Why would you say on your website your open 24/7 and not be available for service when needed. I called at a reasonable time when they should be open! Worst customer service ever. If I could give zero stars I would.
BlackMail, A place we will never go back to.. Feel sorry for anyone that has to deal with that place! Driver was out to get money before even arriving! ? And the Police was !!! We Will Never Go Back! Good luck People!
Love this place! They make your wait worth your while. Repairs my car before my inspection always. Rates are reasonable. Best to have cash unless you want to pay the fees and 2%, but other than that, I have no complaints. Very friendly staff.
I called this place and spoke to a woman on the phone with a thick accent. She told me to call back during business hours. Why would you say on your website your open 24/7 but tell me to call back from 9-5pm? Mind you, I called at a reasonable time when they should be open! Worse customer service ever
Professional and fast service, Everyone from the person who answered the phone to the driver were courtesy and helpful, They were just plain nice . I will be recommending them to everyone ,One of the best company i ever dealt with
These guys are just scum! DO NOT DO ANY BUSINESS WITH THEM! Car was towed this morning, tried to find out who authorized the tow, told talk to PD, got to the precinct and nobody knows anything. Just before I walk out of the precinct here comes the SCUM who towed me. He begins to give paperwork to the cops. This company and the 40th PCT, have a habit of towing cars for no reason. Solely to make money from people. BOYCOT THIS COMPANY AND PUT THEM OUT OF BUSINESS!!!!! Since we can't do anything to the crooked cops in the 40th, we can definitely put this company out of business.
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