This rating is based on customer reviews, inventory size, pricing, and service quality
Cromwell Collision and Towing, Inc. in Bronx, NY scores 91/100. Reviews skew highly positive: Wayne and the office earn praise for professionalism, fast response, and help with insurance; towing and repairs feel efficient, and the operation is well-organized. Customer service and communication stand out. Pricing is often called fair/competitive, though one tow was costly with no receipt; value is otherwise solid. Bodywork quality is mostly lauded, yet a detailed 1-star flags overspray, misaligned panels, and shortcut repairs. Little data on inventory variety, yard organization, or parts-finding. Overall: strong, with isolated quality and price concerns.
What clients say about Cromwell Collision and Towing, Inc. in Bronx (NY)
Its ridiculous how organized and efficient this towing company is in comparison to literally everything else. I have no idea how this company can have great customer service, efficiency, and dedication and we still dont see it elsewhere. Wish we had you in NJ Cromwell? Great work, exceptional office staff.
My car was stolen, and Cromwell Collision and Towing went above and beyond. Once the police recovered it and brought it to Cromwell, their team called me right away to help avoid any unnecessary storage fees. They also gave me a great deal on towing it back to my home. Awesome team, excellent communication — highly recommend!
Awesome costumer service, top tier quality work. I have never been disappointed I have been doing business with them for over 10 years ❤️❤️and will continue.
I first brought my car to them through insurance in 2022. As soon as I got the car back I noticed signs of poor craftsmanship, but once I dug deeper I discovered broken clips and brackets, missing hardware, poor panel alignment, unrepaired damage/ exposed metal, and paint chipping/ heavy overspray. This past month I spoke to the owner Wayne who took it back in, even giving me one of his cars for the time being. Unfortunately his shop is only concerned with fast turnaround, and while the car looks better, the work is far from quality. They were careless with the masking, leaving overspray of both paint and clearcoat all over the windows, engine bay, wire harnesses, and interior. The fender is placed 1/4” too far forwards, new headlight deeply scratched by a razor, the side marker no longer works and once again I am missing hardware that I went out of my way to replace prior to returning to the shop. I would not recommend anyone who wants a quality repair job to go here, they have no respect for the work they put out.
Update: They covered up a bent radiator/fender support rail with bondo instead of replacing for $80 something dollars on an insurance job.
2013 Infiniti M37x Sport White...been going to Cromwell about 12years now. Always top-notch work! Used to fix my gld '03 Acura CL Coupe. Wayne and his secretary are the best. They pay attention to detail and i'v yet to have anything to complain about ever..and I'm picky, lol
Highly recommend Cromwell Collision if you want your vehicle done right ????
The best service ever, also they are very informative about question you have about your car and any accident related issues. When the Cromwell dream team finished with my car it looked like it was brought off the lot. Thank you Mr. Wayne for your services.
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