What clients say about Bexar County Storage Facility in San Antonio (TX)
Bexar Towing is the worst. Their drivers are never paying attention and are on their phones. They are very rude and unsafe. Will never do business with them again.
Didn’t use their services but they are contracted at the community I live in. Tried to tow my U-Haul as I was unloading my things into my apartment. Caused damage to the vehicle and I had to take time to file a police report so I wasn’t at fault.
I was made aware this company isn’t even supposed to be roaming my community’s parking lots and ONLY for vehicles parked in reserved parking spots.
Luckily a neighbor told them to release the vehicle, and they didn’t even stick around for insurance purposes.
Very predatory practices. No access to a live person via telephone. No listed hours of operation to pick your vehicle up. I can only assume this is done on purpose to prolong the amount of days your vehicle sits because they charge an extra fee of $22.85x2 (roughly$ 45.7) per day that your vehicle is on their lot. My husband and I are from out of town, he’s here on military orders and I came to visit for Thanksgiving, we parked after hours in an empty business lot to pick up a to go order for food to bring back on base. We were gone for 20 minutes and within that time so was our car. We spent the next 30 trying to figure out if our car was stolen only to realize it had been towed away. We took a gamble and ubered at 9:30 PM to a sketchy area praying they were open after having no luck finding business hours or a telephone number to a live person or automated info with business hours. We arrived and waited 58 minutes before we were able to retrieve our vehicle. Thankfully, we got our vehicle back same day/night. Unfortunately, a lady ahead of us had her vehicle damaged and drove out of the gate to get back in line and address the issue. She was told there was nothing they could do because she had already drove the vehicle off of the lot. Also, they can’t tell you where your vehicle is on their lot so you’ll have to walk around hitting your alarm button to find it (Kinda humorous, kinda not) Word of advice, if you find yourself in the same situation, GO GET YOUR CAR IMMEDIATELY BEFORE HAVING TO PAY EXTRA FEES ON TOP OF THE INITIAL FEE AND CHECK EVERY CREVICE OF YOUR CAR BEFORE DRIVING OUT OF THE LOT!!
Awful company and towing partners. Workers at facility are depressing and sad to work with. Unhelpful at best, rude and obnoxious as worst. Bexar towing driver cussed me out while on duty and threatened me. Their reporting system didn’t do anything (email) and you can’t report them anywhere else, imagine that. BBB rating of F-
They will pretend they have nothing to do with the tow companies they contract but that’s a lie.
A reminder to anyone picking up, inspect your vehicle BEFORE signing paperwork. In the paperwork they try to get you to waive all rights to sue them, another legally dubious plot.
They’ve been dragged to court before and this won’t be the last. For apartments or businesses looking to contract with them, look elsewhere.
Bexar Towing Prays on Human Error! Must be perfect to avoid this shady company waiting on people to put the wrong time at a parking lot.
Bexar has a team of several that sit and wait, praying on the week. A tow person camped out to grab our car with 20min over our 2hrs! Worst company I’ve ever dealt with. Wife is pregnant and we got drug around town because of Bexar’s evil company. Could you imagine taking advantage of humans accidentally not putting the perfect amount of time on the card. We put 2 hours then came out of a movie at 2 hours and 18minutes. Our car had already been towed. Whoever runs this parking lot must be sad taking advantage of the weak & accidental error.
If I could this business would get 0 stars. I was towed in the middle of the night on August 26 from my apartment complex because I was parked illegally, my fault. I wake up the next morning to my car gone, and it was apparent it had been dragged out of the parking space, evident by heavy tire markings. Fast forward to today. My car is sitting in a repair shop needing a fuel pump and tank. Mind you, I was gone to Europe the entire month of September and no one has used this vehicle. I have driven this car less than 15 miles since I've been home. The repair shop told me I must have hit something hard to damage the fuel components. I hit nothing. The towing company is responsible for this damage to the tune of $3100. Don't use this company!!!!!
Destroyed my vehicle while towing because I was 10mins over my paid time. Took 5 hours to fix and didn’t give any discount. Evil people, evil business.
These people are printing money over here they towed our truck for no reason we had 10 minutes left on our timer. When we called they said we were double parked. The parking lot was 10% full. On the receipt on the toll stated that we were unpaid on time . They deserve zero stars .
Great staff, fast and friendly. Towed my truck to a safe place and off the public roadway after a wreck so it wouldn't get vandalized or stolen. GREAT SERVICE.
I see a LOT of the reviews in here are not even for this company. They are referring to some other company that does private property towaways.
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1. Towing Charge: I was charged for 2 hours of heavy-duty towing at $350/hour. The drive from the pickup location to the storage facility is about 30 minutes, so I understand there may be some time required for hooking up, but I don’t understand where the full 2 hours of labor came from.
2. Storage Charge: According to the documents you provided, my trailer was picked up at 11:30 PM and I retrieved it at 12:00 PM the next day. However, I was charged for 2 full days of storage — could you clarify why?
3. Trailer Damage: The trailer’s front leg and lifting mechanism are now completely bent and broken, making it impossible to lift and hook up to my truck. This damage occurred during the tow/storage process.
4. Additional Costs: I was informed that I need to hire a heavy-duty hauler to remove my trailer from the lot, but since none are available on your end, I have to arrange and pay for one myself.
Fortunately for me I was not the person being towed. Just an apartment resident at The Maxwell who believes these towing companies are thieves who get away with way too much. Nor have I ever met a tow truck driver in my personal life who isn’t just as scummy even when they aren’t on the clock. So why not police these parking lot police wannabes.
Last night I witnessed a “driver” from Bexar Towing lift a Dodge Charger, a rear wheel drive vehicle, by the front axle, and proceed to drag it out of the spot it was parked in. Only stopping here and there to reposition and drag it out more in order to refrain from hitting my car parked next to it. Finally after dragging the parked Charger out on its drivetrain tires far enough and even turning the vehicle on them.
So that’s what? The tires, transmission, converter, and now the alignment at risk too?
He finally repositioned himself to grab the vehicle correctly BY the rear axle, and drove away.
Points for finishing the job correctly, but they make things like skates, flat bed tow trucks. Hell, even lubricants. For this exact kind of scenario, and in order to avoid damaging your victims property. Honestly I could care less if they didn’t pay for parking, it still gives you no right to purposely do wrong and risk damaging a vehicle that isn’t yours. Guess it’s good for business, because when the car they just stole and ruined, breaks down on the way back home they get to shake em down again for more money. It’s a hell of a business strategy.
Shame on Bexar Towing. And on The Maxwell apartments for hiring such thugs. There’s a serious lack of professionalism, courtesy, and respect, and for what? So you don’t run the risk of the owner of the vehicle you’re destroying witnessing it?
Moral of the story is, that if you happen to become the next victim of one of these bottom feeders. Do yourself a favor and check EVERYTHING before you drive off of that lot or sign anything to do with vehicle conditions.
Inspect the outside. Get under it. Check your tires for flat spots or marks. And if it feels like it acting funny, it is. Courtesy of Bexar Towing.
Gotta keep these vandals accountable??♂️
Bad attitude, evil people snatched my car when I was bleededing on the ground with a concussion. And my car was blocked in at the yard and it took 30 minutes to get out.
I've noticed these folks at my apartment complex as of late. They're looking for cars that aren't up to date on registration. Just saw them tow a vehicle out today.
Further research shows that they have a history that's sketchy and they aren't up to any good.
Illegally towed my husband’s car while visiting his sister before he had to deploy. This tow truck drives around illegally towing vehicles to make a profit. My husband ultimately got his money back after filing a case but still, this tow truck company needs to be shut down.
Adventures in Idiocy: The Great Jeep Heist of 2025
Well folks, we’ve been on the road for two months now, living the dream in our motorhome, towing our trusty Jeep Wrangler behind us. We’ve seen breathtaking landscapes, met incredible people, and learned how to expertly maneuver into the tiniest of RV park spots without causing a scene (most of the time). But yesterday? Yesterday was a first. And not the kind of first that ends with a scrapbook moment.
Picture this: We’re parked, minding our own business, probably debating whether we should have tacos or burgers for dinner, when along comes a tow truck. Not just any tow truck, but a tow truck with a mission—a mission of sheer, mind-numbing stupidity.
Instead of, oh I don’t know, checking to see if our Jeep was actually abandoned or illegally parked, our new friend Joseph Gutierrez of Bexar Towing Company took it upon himself to unhook our Jeep from our tow bar and steal it straight off our hitch. Yes, you read that correctly. Our Jeep was towed away from our motorhome.
Now, I know what you’re thinking. “Surely, this tow professional assessed the situation thoroughly before making such a bold move.” Ah, dear reader, if only. Instead, he destroyed our tailgate, broke our electric plug, and managed to cause $4,000 worth of damage to the electric scooters inside our Jeep. But here’s the kicker—the key was already in the Jeep, and it was in neutral because, you know, we were towing it! Meaning this could’ve been the easiest (and most unnecessary) job of his career. But why go the easy route when you can go the ‘we’re-getting-sued’ route instead?
So, in the spirit of recognizing exemplary performance, let’s take a moment to give a slow clap to Bexar Towing Company for hiring an absolute genius. Joseph Gutierrez, sir, you are truly a marvel in the field of unnecessary vehicle extraction. May your future endeavors involve fewer lawsuits and a tad more common sense.
In the meantime, we’ll be over here, figuring out how to put our Jeep back together and wondering what on earth this guy was thinking. Stay tuned for more adventures, hopefully featuring fewer tow trucks and more scenic overlooks.
Safe travels, folks! And if you see a Joesph Gutierrez from Bexar tow truck coming your way—RUN!
Quick in and out. I did have to walk back to my car and find it, buried among others, and they took a looong time to open the gate to let me out. That's why the one star deduction. It's not like I planned to use this "service" lol
I had a terrible experience with this company. My vehicle was towed while I was working after hours, and I was forced to pay a fee just to get it back. The customer service is awful—rude staff and quick to tow for an easy profit. All the negative reviews I've read are true. Be cautious if you’re considering using their services.
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