This rating is based on customer reviews, inventory size, pricing, and service quality
In San Antonio, TX, United Auto Parts earns a solid 84/100. Reviewers praise strong pricing (often below dealers/retail), frequent in-stock headlights, body and truck parts, and knowledgeable, friendly staff who help verify fit. Many report quick, no-hassle pickups; others note occasional longer waits than big-box stores and limited Saturday hours. Complaints are fewer but serious: some cite paid parts or a motor never received and poor callbacks, an early holiday closure, and limited aftermarket options for certain Ford items. Net: great value and selection, but service consistency and communication can vary.
They were extremely professional and helpful. I got the part I needed and they allowed me to put old part next to new part to confirm that it was correct.
This company is a FAKE! We bought apart and we never got our part. We called over and over, sent email, with no response. Our next step is calling law enforcement.
Walked in, no wait, they had what I wanted at an excellent price. Quickly brought it up from the back and (I like this) insisted that I look at it to be sure it was correct before I left! Not my first or last time to do business with them.
Poor customer service. Doors are open, gate is open, employees inside working, yet I was refused service because they’re closed. Holiday hours listed on the door state they’re closed Christmas Eve, totally understandable. Says nothing about closing early on the 23rd. They just lost a $500 order, plus all future business from me. Hopefully management actually reads their reviews and knows your sales person lost them business
It's a good place to go get parts for truck the customers are cool I just got me a radiator from there those not bad that's a good deal I seen you guys in 2 weeks thank you for your service have a blessed day
I’ve purchased headlights and bumpers for my vehicles to replace and the prices have been reasonable and I’ve never had an issue with any products purchased here. Will continue to give them business and recommend them
Starting with the customer service I received over the phone. To actually getting me there to them. Priced reasonable to me... They had what I needed and more. There were other items I need for my truck and the cs rep inside looked them all up and gave me prices for them. They have it all and priced fair. I will definitely continue to do business qith UAP
Whenever I need a part, they have it. The customer service on the phone, and in the office, was fantastic. They are always priced better than the retail stores and online vendors.
They had the part I needed at a great price. It isn't a box store, so it took a little bit longer than at somewhere like Autozone or Napa. The workers all seem to have a family like rapport with each other, the grumpy brothers and sisters kind, which makes the wait entertaining. If I need to get more parts soon, I will be going back without question. Just wish they were open on Saturday.
They always have what I'm looking for at very low prices. The staff are very helpful, knowledgeable, and friendly and always get my order right. So easy to get parts fast. In and out in no time.
I went there to find some parts for my ol' Ford, they knew exactly what I needed, made conversation while they were pulling it from the back, and all the parts were right the first time. United auto parts, I'll be a returning customer
Someone recommended United to me YEARS ago, and I bought some parts from them and was very pleased with the service, price and availability. I always said I would be back when I needed someone like them again, and that happened this past week. They were wonderful. I am very comfortable with them. They care about sourcing quality parts, and no one even comes close to their prices in almost every case (and then you have to wonder about the other company's quality when you do find a better price). They guarantee their parts and will even take something back if you find that you didn't need it after all.
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