This rating is based on customer reviews, inventory size, pricing, and service quality
In Detroit, MI, reviews of UNIVERSITY AUTO TOWING AND RECOVERY skew very positive: 96/100. Towing feedback centers on quick, professional tows, careful handling, clear updates, and fair pricing; waits are usually short, though one customer reported no call-back and another struggled to get a CashApp receipt. Parts side shows strong marks for friendly staff, reasonable prices, solid inventory (rims, radiators, transmissions), and easy finding via website with parts ready on arrival; one item arrived more scratched than pictured but the price was adjusted. Overall, organized process, courteous service, minor consistency gaps.
What clients say about UNIVERSITY AUTO TOWING AND RECOVERY in Detroit (MI)
UNIVERSITY AUTO TOWING AND RECOVERY i called for a tow late afternoon when my car stalled near a site where i had just finished some lawn maintenance work, and the staff responded within about 35 minutes which felt reasonable given traffic conditions. the dispatcher explained everything clearly and confirmed my location twice, which helped avoid confusion. the driver handled my vehicle carefully, especially considering i had tools for hedge trimming and soil work in the back. after the tow, everything was still in place and there were no new marks on the car. communication stayed steady from start to finish. overall, they delivered a dependable service that i would consider using again when working around landscaping projects that take me far from home.
my vehicle gave out one evening while leaving a client’s house. i called these guys and the dispatcher handled my call calmly. driver showed up as promised and did his job carefully. the tow was smooth and the car reached the garage safely. the whole thing was handled well
the staff were very helpful when my van had engine trouble outside a client’s landscape project. they got to me in decent time and secured everything inside before towing. nothing was out of place when it reached the shop. they kept me updated and overall it felt like a smooth professional service.
I was hauling tree trimming waste when my van stalled, and these guys responded quickly. The driver made sure the debris in the trailer stayed in place during the tow. He also explained how he would secure everything, which gave me peace of mind. The wait wasn’t too long, and the condition of my vehicle afterward was the same as before. Good service overall, clear instructions, and no surprises in cost.
First time around the driver was great. The price was fair, and the driver was quick. After I was told to text the person from the company for my receipt, I started to get the run around then eventually ignored. I'm glad I had the transaction history. DON'T recommend if you are paying with cashapp and need a receipt for insurance purposes.
Decided to give them another try the other day on 5/22/25. Was told that I was going to get a call from the driver and never did.
University Auto Towing provides variety of different services from towing to even battery replacement. If your car is ever in the need of some help they can sure do that for you.
Stuck while on vacation in Detroit, I called University Auto Towing and Recovery. They were quick, professional, and made a stressful situation much easier. The driver was friendly, and the pricing was fair. If you need towing in Detroit, I highly recommend them!
I can’t thank University Auto Towing and Recovery enough for their outstanding service when my car broke down on I-94. The dispatcher was incredibly kind and reassured me help was on the way. They arrived within 30 minutes, and the driver was professional and genuinely caring. He took great care of my car and explained everything he was doing, which eased my anxiety in a stressful situation where I was late to work. I felt like I was in good hands. If I ever need a tow in the area again, I’ll definitely be calling them.
University Auto Towing And Recovery helped me out when my car wouldn't start in a parking lot late at night. I was worried because it was getting late, but they showed up promptly and towed my car to the mechanic with no hassle. The driver was professional, and the service was smooth. I appreciated how they handled everything, and I’d recommend them to anyone who needs a reliable tow.
I had a great experience with university auto towing and recovery. They responded quickly, provided professional service, and were very helpful throughout the entire process. The staff was friendly, and the pricing was reasonable for the quality of service. I highly recommend them if you are in need of reliable towing in the Detroit area.
I had a great experience with University Auto Towing And Recovery when my car broke down unexpectedly. The driver showed up faster than I expected and was very friendly and professional. He made sure I understood everything that was going on and handled the situation with care. I was really impressed with how smooth the whole process was. I’ll definitely use their service again if I ever need it!
University Auto Towing came in handy when I ended up stranded after my fuel pump on my jeep stopped working. Driver was fast and communication was great the whole time. Would definitely recommend and will use again if the need arises.
Mike was awesome! He responded quickly and helped me through the process of towing my car out of impound. I could not have ask for a better service. Highly recommended!
These guys are beyond amazing. My car was in a parking structure ,but the tow truck exceeded the height of the structure, plus my vehicle wouldn't start. They were able to go in and bring the car down. Not only that,they picked me up and brought me home. Very professional and caring. I am grateful, and I recommend University Auto Towing.. They will always be my go to when ever I have car issues. Thank you so much for your kindness. Gratitude.
Was delayed over 5 hours with AAA, these guys showed up in 20 minutes, got me out of a parking garage and on the flatbed, and were off to my mechanic before I could finish saying thank you. Even gave suggestions about the possible cause of my car issues. Can't recommend enough.
These guys are the best towing company in Midtown Detroit. They're professional, prompt and deliver on accurate estimates - both time and price. I hope I don't have to call a tow company again but if I do, I'll definitely call them!
I called early in the morning and explained what was going on and they came within an hour to help. It can be difficult getting a tow in a timely manner and I really appreciate how swift and efficient they do business.
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