This rating is based on customer reviews, inventory size, pricing, and service quality
Holbrook Auto Parts 7 Mile & Hubbell in Detroit, MI earns an overall 85/100. Reviews skew very positive: many praise fast, courteous service, knowledgeable staff (Ant, Odie/Odai, Rami, Simon, Don, Rag) who quickly locate the right parts, fair-to-best pricing, often negotiable, and consistent inventory—even big items like engines. Customers note short waits and smooth transactions. Complaints center on price markups vs. online, a steep 25% restocking fee on returns, a few part-package issues, and some battery concerns. Overall sentiment is strong, but policies and pricing transparency could improve.
Today was my first time visiting and I was very pleased. Rocko waited on me and made sure I received all of my parts and the price was decent.... Thank you Rocko..... Love Tiffany
I will be returning in the future......
Show them some love
Rag Singh was great!!! He got me the parts that I needed and also found me a very reasonable mechanic to do the work. I appreciate you guys at Holbrook auto parts best in Detroit.
As a person who isn’t very knowledgeable when it comes to cars, Ant and Rocco definitely the people I needed for help! They helped me find the correct item for my car and I’m grateful!
This place tried to sell me a headlight assembly for the cost of TWO. Not to mention I came in inquiring about the price online and asked why’s it damn near a $60 difference, he’s gonna say a “shipping fee”. I walked out and ordered two headlights from 1AAuto. And considering your website only has it open to search used parts , there’s no way he was thinking I was talking about anything other than
This place ripped me off on the price of this part by 3xs the amount and I never opened the part I went in for a refund and they took over 45.00 for me saying it was a restocking fee of 25 percent when it came right off their shelves in store. I am so done with this business and the BBB should look into these upcharges and return policies that just took the money I needed for another part disquesting to be this greedy never again buyers beware
I wish I didn’t have to leave a star but that was the only way I could leave a review. I ordered a part that came in three pieces. I was told it was the entire package that was I was getting. I paid upfront and was told it would be there Tuesday due to the holiday.
I went and picked up the package and as we our loading the package one of the employees states “your going to need an axle with that “. I explained that when ordered they said this was all I needed. I ordered the part because I needed it. They told me the part would be there in 2 days. I pick up the part that was already was supposed to be included in the first package. I dropped it off to the mechanic and he calls me the next day and said I needed an additional part that was cut off. I called Holbrook on 7 and Hubbell they knew exactly who I was when I asked about the missing part and all the representative could say was some times they are cut off but he has a good deal for the missing piece. Holbrook Auto Parts are crooks and I would caution buyer beware because they take your money under false pretenses and sell the parts that are supposed to be a package for one price and start removing parts from the package and sell them one by one. Common crooks that don’t care about customers or customer services.
Rocco hooked me up with a good mechanic, as well he gave me a great price on my part. I will refer everyone to this place. Thank you for doing business with me. I appreciate you!
So I originally came here for a transmission In November of 2023 for my jeep. Transmission ran great.. Ody assisted me & was pretty cool very great customer service.. so during the cold months my battery was drained so now I need a battery.. anyway he gave me a good reasonable price then any other auto part store! Even for them to be a big name too.. moving forward I’ll shop with them for good priced & great customer service
Website
