This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Wayne Auto Parts & Auto Sales in Detroit, MI are sharply mixed (67/100). Many praise helpful, professional staff (several cite Jiji), quick service, short waits, a clean, organized yard that makes parts easy to find, wide inventory—often Mopar and color-matched pieces—and competitive, often the cheapest, prices. Others report rude or unreachable staff/owner, inconsistent pricing, parts sold just before arrival after long drives, poor-quality or misrepresented parts and cars, and disputed warranty/returns with limited refunds. Strengths: inventory variety and speed. Weak spots: customer service reliability.
What clients say about Wayne Auto Parts & Auto Sales in Detroit (MI)
Wayne Auto Parts is hands down one of the worst repair shop and junkyard experiences I’ve ever had. I honestly wish I could give this place zero stars, but the system only allows one. They present themselves as trustworthy, but everything about this business is misleading. From the start, it feels like they care more about taking your money than helping customers. I’ve been to Wayne Auto Parts many times for different parts, and the outcome is always the same. They knowingly sell broken parts and claim they’re good. When the parts fail, they deny any responsibility and pretend the issue never came from them. This isn’t a one-time problem—it’s a repeated pattern. Their “warranty” is completely fake. If they sell you a bad part, they will not refund your money under any circumstances. No matter how clear the proof is, they lie, blame installation, or change their story. A warranty that never protects the customer is nothing but a scam. What makes it even worse is what happens when you try to return a part. They threaten you, argue aggressively, and even try to take the part back without paying you. Instead of handling returns professionally, they use intimidation to avoid giving refunds. This behavior is unacceptable and unethical. Customer service is extremely bad, and honesty does not exist here. Many of their positive reviews appear fake and do not reflect real customer experiences. Based on repeated visits, broken parts, lies, threats, and zero accountability, this place is a scam. Never buy from here—go somewhere else. Avoid Wayne Auto Parts at all costs.
There used OEM PARTS are very clean, well organized didn’t wait long at all for my part always go to them for Mopar parts and send my friends and family highly recommended
Super helpful. He was actually helpful in helping me get all the details I needed and helping me with my license plate and registration once I purchased my car thank you so much.!!!!!
Worst type of people to deal with. I had called for a part and I actually spoke to the owner and he was very rude and unprofessional. He gave me an attitude for no reason and it honestly sounded like he didn’t even wanna be there. STAYYYY AWAY FROM THEM !!!!!
Don’t even think about buying from them. Their service is a joke, and if anything goes wrong — even if it’s their fault — you’re the one who ends up paying for it. They take no responsibility at all. Total rip-off!”
Weather it was parts, dealer work,or communication these guys got it all!!! Best parts with honest opinions and fair prices in the whole Wayne county…. I referred a few of my people and they also had the same reactions as I did when I dealed with Wayne auto parts. Check them out for all your car needs with that one stop shop opportunity
Having trouble with my remote car starter not working even after replacing the batteries on the remote. They fixed the problem- no complaints from me. Kind and efficient.
biggest scam ever, customer service was awful and seemed very irresponsible about their job. the guy charged me 40$ for just looking at my car and i was stupid enough and paid it. don’t ever go to them.
Scammers! Once they found out i was driving 10 hours + they jacked up the prices instead of giving a discount with intentions to spend 2k+ with them. Called them 24 hours prior of arrival to confirm. When i got there they said that they sold them 20 minutes ago. Very unprofessional would never do business with them.
Went into the store immediately had the rudest employee ever, the owner is also rude, the auto part aren’t even good quality and they so expensive, no secure prices like they vary for each part even if they’re similar.
Very bad costumer service, very disrespectful, prices are outrageous, and the parts aren’t even good quality they come cheaply made and there’s no guarantee or warranty for replacement or return. Would not recommend to anyone in the car industry.
Absolutely terrible business!!! I purchased a engine off of them that the sales person had told me that he personally drove the vehicle before the motor was pulled and he had said the engine ran perfect!!! I payed them $6000 for the engine and get the engine and had a local repair shop install it. They called me a day or so later and said the engine had a blown head gasket. I then called Wayne Auto and there was zero surprise to them!!! Nor did they care what so ever!!! They acted like it was 100% my fault and 0% theirs!!! Then they offered to refund my $800!!!! This company will lie directly to you and then put the blame on you!!! They will not stand behind their parts and will not stand behind their so called warranty/ return policy!!!! Best of all the offered to refund me $800 on a $6,000 purchase!!! AVOID THIS PLACE AT ALL COSTS!!!!
i think i called this place about 20 times today for a part that i seen they had listed. not one time did anyone pick up the phone. first call at 9am and last at 4:30 pm and in between. not one person answered the phone.
I bought a rebuilt title vehicle. A Chevy Equinox 2019 only 4,000 miles. What a steal !!! Still had new car smell everything worked. I just needed Freon for the air. Which these new vehicles use special Freon now and a special machine which probably they didn't have at their shop. Great communication with them.
Doesn’t respond when l received broken parts. Lies about boss, manager. Did not give me any options to solve the problem. Not organized, not respectful.
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