This rating is based on customer reviews, inventory size, pricing, and service quality
In Detroit, MI, reviews for Demmy Auto skew negative. Many cite customer service issues—rude or unreachable staff, long wait times, and unreturned calls—and recurring problems with inventory accuracy (parts listed but crushed/missing, wrong colors). Pricing complaints appear often, including higher-than-quoted totals and core-charge disputes. Damaged shipments and shaky warranty help are noted, with some saying the business moved or changed hands, adding confusion. Positives exist: a minority praise helpful staff, quick finds, and fair prices. Overall: 46/100.
Absolutely Rude and Unprofessional Service!
I had a frustrating experience when I inquired about a part listed on car-part. Instead of receiving any helpful information, I was met with hostility and a shocking response. The price quoted was significantly higher than what was advertised, and when I asked for clarification, I was met with short, dismissive answers. This level of customer service is unacceptable. Beware if you're expecting professionalism and transparency—my interaction was nothing short of a nightmare!
Website inventory is not correct. Listed on their website were 2 parts that fit my truck. Guy says oh we crushed the car. Ok but maybe take the parts off of not only your website but other sites that they have listed it on. Also it says they had 2 different trucks so ... Idk just frustrating when businesses don't update their information. And it's not like they didn't have time to. I looked up the part Friday but they were already closed, it's Tuesday and the parts are still listed.
Don't even bother and call and waste your time ! That's almost the third time we go there to pick a part after calling and confirming the availability however the same guy that answered the phone apologies and said they couldn't find it !! Even his worker said he always does that because he is trying to sell the business and shows that he has inventory on car part !!! Very rude and improfessional owner by the way !
HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE WITH THESE PEOPLE! THEY SAY ONE THING AND WHEN YOU GET THERE IT'S TOTALLY DIFFERENT! WASTE OF TIME! DO NOT BUY FROM THEM
Terrible customer service. The person who pick up the phone did not speak clearly. When I asked a clarification question he chastised me for asking. I am glad I called instead of going in because I would not want to deal with him if there is an actual problem.
This junk yard is a very good one, the people that are leaving bad reviews are just people that dont know businesses work. I came in for a scion xb computer and the guy even started up the car for me to see it working , any other junk yard wouldnt bother to go that far for customers, not to mention how quick i got it, really suggest this place
Called for a part they had listed, guy said he doesn't know if he has it so he has to check and call me back. Been 5 days so far haven't heard from him.
Honestly I should have known better I have given them a 3rd 4th and even a 5th chance very unprofessional if you're lucky to find anybody there to help you and never have the part they say they have
Unprofessional and extremely rude.
Update: Jan 25 2021
Called for a part that car-part.com said they have 10 of in stock. Guy answers the phone i ask him for the part. Tells me “i don have” in a extremely rude and unprofessional way. I tell him theres about 15 different options at ur location on car-part. Again he yells “ i don have” and shuts the phone. I called back to ask if he can get me one and no answer.
Dont deal with these people. Your money doesn’t deserve to go to someone thats a waste of sperm. He should’ve been flushed down the toilet.
Very poor service, very rude staff, every time I call for something they say they have it, when I get there I wait an hour and then one of them ask me to leave because they were mistaken they don’t have the part
WHY WOULD YOU SAY YOU HAVE IT AND YOU DONT.
I drove 45 minutes for nothing!!!
NOT PROFESSIONAL AT ALL
I wish I can put 0 star Unfortunately I have to put 1 even tho u guys don’t deserve it
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