This rating is based on customer reviews, inventory size, pricing, and service quality
AAA Used Auto Sales & Parts in Detroit, MI shows a polarized pattern: 65/100. Many reviews praise helpful, professional staff, quick service, good pricing, and a broad inventory (even hard-to-find), with staff who help locate parts. On the flip side, recurring complaints cite rude phone manners, wrong or defective parts, tough/no returns, and one serious issue with a car sale. Wait times vary from fast to all-day for replacements. Yard organization is rarely mentioned, so clarity is uncertain. Overall, strong finds and prices, but customer service can be hit-or-miss.
PURCHASED AN A/C COMPRESSOR FROM THIS ESTABLISHMENT ON FRIDAY WENT TO GO INSTALL ON THE VEHICLE AND THE COMPRESSOR WOULD NOT ENGAGE WHEN I CALLED THEM TO LET THEM KNOW THAT THE COMPRESSOR THEY SOLD ME WAS NO GOOD THEY REFUSED TO ACCEPT THE RETURN DID NOT EVEN OFFER STORE CREDIT I WORK IN THE SAME LINE OF BUSINESS AND I WOULD NEVER TREAT MY CUSTOMERS LIKE THAT. I WOULDNT RECOMMEND THIS PLACE TO ANYONE. VERY BAD BUSINESS PRACTICES. ALSO IF YOU DONT BELIEVE ME YOU CAN TELL HOW MUCH PROFESSIONALISM THEY HAVE JUST BY LOOKING AT THEIR RESPONSES TO PEOPLES CONCERNS ON HERE
I have collision shop those guys are awesome they’ll work with you and help you locate your parts very professional on the phone never had an issue thank you so much for the great perspectives of your work with your customers highly recommend
Bought a spindle from em and i told him multiple times to please make sure the spindle is not damaged. They sent me a spindle and i paid my mechanic to put it on and it turned out more damaged than my original part. After he said that they will send out another replacement spindle. I waited the whole day at my mechanic for it and once it arrived and my mechanic put it on it turned out to be for the wrong side. I called them and the person who answered was very rude and didn’t even apologize. I paid my mechanic 3 TIMES because of ur mistake!!! Very rude, careless and irresponsible!
rude on the phone. even with negotiations. Never ordering parts from here again. Responding to your comment. It’s not about $5 i would’ve still got it for that price you gave. You were just rude on the phone hence why I didn’t order it. Do better
Rude and unprofessional behavior towards transporters. They called out names and threatened our employers for their unwillingness to load their scrappy cars out of salvage auctions. The cars they buy from Copart and IAA are scrap.
Very unprofessional on the phone doesn't acknowledge customers when they walk in waited 5 mins for them to ask may I help you prices are no lower than other auto parts not going here again
Best experience I've ever had at a salvage yard. Inventory catalogued well online, very nice owner and employees, quality parts and fair prices. Will definitely be checking with AAA first next time I need parts.
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