BBK Towing and Recovery INC. in
Detroit (MI)

Great customer service great timing on getting vehicles

Great service, polite staff, get you in and out quickly.

Great service they get you in and out

I would like to sincerely thank this towing company for their fast and professional help. During winter, I ended up in a difficult situation — my car slid off the road, got stuck in a snowbank, and ended up in a ditch. There was no way to get out on my own. The team arrived quickly and handled everything with great care and confidence. They safely pulled my vehicle out without causing any damage. It’s clear they have strong experience and the right equipment for challenging winter conditions. I also really appreciated their polite communication and human approach — it made a stressful situation much easier. I am very satisfied with the service and highly recommend this company to anyone who needs reliable towing, especially in winter. Thank you!

Very nice people easy in and out if I’m stuck on the side of the road or my car is acting funny I’m calling bbk towing for sure

Great friendly people and great prices would recommend for everyone

I guess it's a okay towing company but the customer service sucks! That means a lot to me how I'm treated. I'm just glad this experience is over!

The workers at the office were so kind and helpful throughout the whole towing process! They were priced well, and easy to get ahold of. Would absolutely reccomend.

They stayed open late as a curtesy. With the holidays going on, it was a huge help and I’ll be forever grateful. I was able to get my car out of impound thanks to them staying open.

Great service overall great guys even jumped my dead battery for free

Great service and very understanding staff

Alberto is one of the most professional and helpful employees I’ve dealt with at this towing and recovery company. He works inside the office and every time I’ve spoken with him, he’s been patient, respectful, and genuinely willing to help. He explains everything clearly, keeps customers updated, and makes a stressful situation much easier to deal with. It’s rare to find someone in this line of work who treats people with that much courtesy and attention to detail. If you ever need assistance, ask for Alberto and he’ll take great care of you.

Had a young women help me with my car, got it quickly sorted, she was very helpful.

What gives zero Stars if I could lady who works the front desk is the rudest person I've ever met in my life

Very good morning people positive vibes willing to work with u and all

Very good and fast service and reasonable prices I had good experience with them

Hey BBK Towing & Recovery Inc. Thanks a lot for helping me out today — I really appreciate it! You guys were super quick to respond, came right on time, and gave me a great price. It’s always a relief to know there’s someone reliable to count on. Big respect for the work you’re doing! Also, please send a special thanks to the driver, Vitalii — he was very professional, helpful, and just a great guy overall.

Great service good people, got me together fast

Very respectful super nice all around great experience

Great service and well professional team! Took good care of my vehicle, thank you for your service.

Workers were very helpful and respectful, helped me get my car out quick, if you’re nice to them they’re nice to you!

It’s super HOT on the side where the customers are. They have nice AC in the office (other side of the glass) this alone made it for a horrible experience and I’m confused why they allow their customers to suffer like that

Mike was really great. He assisted me the service was rapid and I really appreciate BBK towing.

Very nice people! I went to Ford Field and parked where I shouldn't have and got impounded. My fault. If you have all your paperwork (registration, proof of insurance, owners drivers license, and proof of paying the $75 Detroit fee) it's a simple thing. They even have an email you can send electronic forms to if you can't print it out. If paying cash, BRING EXACT CHANGE. My bumper was damaged when towed but they were very friendly about it, looked back at their pictures, and verified they were at fault. He was very apologetic. He told me I could take it to a shop and send him the bill. It was an aftermarket bumper I installed so I told him no need to pay a shop, I could swap it out again so he paid me for the bumper. I'm sure they could have denied it and got away with it but they never once denied anything. He immediately said "let me check out our photos and if we did it we will get you fixed up". No one is happy about getting their vehicle impounded and it could have been a much worse experience. If I'm ever in the area and need a tow again I would definitely call them.

Absolutely excellent service. Dispatch was great, truck came quickly, and driver was super friendly while I rode along during the tow.

10/10 business. Misha was the greatest help of everybody here. If you have any issues contact Misha and his crew they will assist the best they can.

I would like to compliment this company and indicate that they deserve a recognition for an outstanding customer service. I received personal attention and felt as if they attempted to go above & beyond to provide assistance and resolution. I wish every business was as devoted and professional as these guys are.