This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, PLATINUM AUTO PARTSقطع غيارشيفربلمفلد in Detroit, MI scores 72/100. Many highlight helpful staff (Jiji, Sam, Ahmed), fair-to-great pricing, wide inventory, and quick turnarounds—even painting or rushing parts—often finding items easily despite a busy shop. Complaints focus on rude front-desk interactions, wrong/broken parts, poor communication, long waits (e.g., tire service), and reluctance to remedy mistakes or accept returns. Yard organization isn’t clearly covered. Overall: strong deals and selection, but service quality is inconsistent and experiences are polarized.
Wish it could be 0 stars but won’t let me pick that option the sold me a light with broken tabs and won’t make good! There credit card machine is registered to first hooka in flat rock mi . Scammer and scum beware
If i could I would leave a zero star. They said they had my part ready for pick up, I drove 45 mins for them to only tell me they didn't have my door part. They didn't even want to apologize. This is just ridiculous! Dishonest people. And I was willing to pay $200 for a 2016 Jeep Compass door. These people don't give a damn about the customers!!! May God bless their business but the way they treated me, it's not fair.
I was a long time Clint always loved coming here but today they’ve lost a good Clint over $10 dollars they sold me a part saying it would fit but that ended up not being the case I than found one at a self service junkyard $3 bucks I told myself I’d return it and let them know that wasn’t the case Sam isn’t taking care of business personally making sure that across all boards that all clints get treated with quality… answering phones in front of clients is extremely rude and disrespectful to.. at least say to a client I’m so sorry one moment while I take this call.. also smells extremely like dog, when you come in no Clint should be greeted to that smell
Love this joint.... Great staff & service ... Ahmed & Sam are solid.... Ahmed replaced my stud on a wheel ... Was quick....I recommend them for car parts & repairs... Tires repairs also??????????
Honestly, I’m going to take the time to write this out and rate these amazing people. I don’t usually do reviews so best believe there is a reason. The person that help me which goes by the name of JiJi was very helpful. I appreciate her time trying to help me find the part that I needed. She was very respectful and the price was very reasonable. The quality was amazing. I highly recommend this place!
Lady at the front desk is rude. No manners whatsoever. Answered a business phone saying “hellaw” instead of introducing business name, had to ask if i was speaking to platinum auto parts.
Even though they're a very busy shop I was able to get my parts in a reasonable time. Gave me a great deal and I would absolutely come back in the future
I came here for a used door for my truck. I got to pick it out. They had it painted for me. They had their guy put a rush on it. The staff are very nice personable and down to earth. I didn’t get any shady scammer vibes. They were very helpful. I’ll come back to their shop if I need any parts in the future. Great shop!????
The front desk girl is very disrespectful, they don’t help you at all, when I drive over an hour for parts, give me broken parts, I would never recommend buying from this place!
Everyone in the establishment have great customer service skills and positive attitudes. They handled my request with no problem. And made my first experience here easy. I will return next time
I was there purchasing some parts I was looking for auto parts and I was surprised by the customer service how the employee have experience very fast finding my parts I would like to say thank you to Jiji for helping me out and making it so easy for find the perfect part for my vehicle thank you again I appreciate your help (AJ)
Amazing customer service. Found the parts that I needed for my car and got it fixed right away. The mechanic was very professional took care of the car quickly.
Never experienced such a high quality of customer service at an automotive business while indulging in honesty. I’ve been in the automotive business for years and have yet to see a duo of honesty and great customer service until coming to Platinum. Highly recommend
We waited over a hour for the “tire guy” he NEVER came they don’t acknowledge you they don’t answer when you ask them questions just walked right pass us as if we were NOTHING poor customer service!
Loved my experience with Platinum very kind and helpful people. The Employee in the front her name was Jiji was very kind and even got me a great deal on a part I desperately needed to finish my car. Thank you Platinum Auto parts
Very Reasonable prices. They have every part you can need and a wide selection in inventory. All the workers are hands on and willing to help their customers. Best place to go to in Detroit Area!
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