Pons Auto Service in
Pittsburgh (PA)

great service- they were super honest with me about the issues with my car and the price breakdown, also fixed everything in a day (which was greatly appreciated). have been coming to them for all my car needs and will continue to do so!

This was my first time taking my car for a state inspection in Pittsburgh, and I was nervous after reading many horror stories in Google reviews about local shops. Pons Auto Service turned out to be a great find—honest, trustworthy, and clear about costs and options. I made an appointment, and within a couple of hours my car was ready :)

The Pons team provided timely and accurate estimates and coordinated the work with great communication and updates during impactful weather. Highly recommend for any students and other non-locals that need a reputable mechanic nearby.

I met Justin Pons when he was being a Good Samaritan. In the middle of frigid temperatures before dawn, he waited outside the gym because my car headlights were left on and he didn’t want my car battery to die and leave me stranded. I think that action itself shows a lot about Justin’s character and the pride he takes in his car services. I have been going to Pons Auto Service ever since, and his kind, thoughtful, and meticulous service has kept my car running smoothly over the past four years. I have had very bad car service experiences before, and when I told Justin about that, he went the extra mile to ensure that he always provided the utmost detail, explanations of services rendered when I had questions, and timely updates. Honestly, his car shop has restored my ability to trust car guys again with the exemplary service that he has provided. I have full trust and faith in Justin that he will always provide the necessary car services without overcharging or “fixing” things that don’t need to be fixed. Justin goes the extra mile to not only get the job done right, but does so honestly and transparently. I really appreciate the work that he has put into my almost twenty-year-old vehicle and he has kept it in excellent shape since I have been coming here. Pons Auto Service deserves all of the business and I will tell everyone I possibly can at every chance I get to come here and support this small business! Thank you for all you do, Justin!

My daughter is in Pittsburgh for college and had car problems. She took it to Pons and we couldn't be happier with the service. They were great to work with, especially considering that we don't live anywhere near Pittsburgh. I would use them again and trust their recommendations.

Great experience overall. The mechanic clearly explained the issues with my car and fixed the main problem I came in for. He also helped take care of a few small things that I didn’t even ask for, and he did it for free. The service was honest, professional, and efficient. I really appreciate the extra help and would definitely recommend this shop.

Chose Pons because of the reviews. Justin was the best I’ve experienced with communication and transparency. He even showed me the old parts that he replaced and what was wrong with them. If I need work done, I will be coming back here again. Thanks Justin and Pons crew

Great, speedy, and friendly service! My car broke down a few blocks away from the shop due to a issue with my tie rods. They had it fixed up within a couple of hours and held my car until I got back from work in the evening. Much appreciated.

Yesterday morning in Pittsburgh I had a flat tire and called AAA. The technician found a small leak which he was unable to repair. I drove to nearby tire shop and they couldn’t help until the next day. My daughter who lives in Pittsburgh suggested I call Pons as she had a previous experience with them. I called and was politely told they were too busy to help me that day. A few minutes later Justin called back and told me to bring the car in and he’d try to fix the tire leak. Within minutes, he had it fixed like new. We then rode back to Cleveland and today the tire pressure is perfect. Thanks Justin!

Truly the best automotive service available! Justin is truly one of a kind, his vast knowledge and personability makes Pons the only place I’ll stop when dealing with Car trouble. He keeps you updated and walks you through the issues and gives you fair options to get your situation sorted! I don’t usually go through the effort to leave a review but with service like this you feel inclined.

5 stars isn't enough for Pons Auto Service! Took my car in for inspection and emissions, and the service was lightning-fast and super friendly. What's even more impressive is that I went to them last year for a thorough check-up for inspection, and they not only found some crucial parts that needed attention but did it in a quick and professional manner. Highly recommend for anyone looking for honest, efficient service. Thanks, Pons Auto Service! Very good people!

We bought a 2009 Honda civic from Pons Auto. The whole experience was pleasant. They were easy to schedule with. We had a few things come up that prevented me from getting there for an appointment and they were very understanding and rescheduled. They even put the car up so we could see the structure underneath. I've never had any dealer offer that! They were honest and answered all my questiins. These guys are professional. The car was a smart purchase. We have decided to use them for future services that any of our vehicles need. We're happy that we discovered this place.

A1 🚗 experience!! My son smelled gas, and we thought our van had a leak, and I wanted to fix it right away. Pons returned my missed calls, then called back and squeezed me in...awesome 👍! Justin listened, troubleshooted, and had great "bedside manners," especially when there was no leak found, lol🤷‍♂️. Other places may have had an attitude and charged me a lot anyway. His honesty is appreciated, and, instead, Pons has gained a new customer👍...thank you!!

Needed to get my front break pads replaced and he was able to do it for so cheap and in less than 30 mins. He was also able to identify any other changes I might need to do for my car. 100% recommended if you need a reliable mechanic.

Justin and Josh run a wonderful business and I'm so grateful to have found them! They are more professional than any dealer or auto chain I have been to and have super affordable prices for the high quality work they do. They are clear about work that needs to be done and the cost for each component. They also work fast and can fit me in when needed. Will continue to use for all my auto care/maintenance!

When I was new to the city, I chose Pons for their great reviews and they are a locally owned/run business. As a young woman trying not to get taken advantage of....I was hoping the reviews were true (they were). My partner and I had a few incidents and were happy to have a trusted mechanic to help with those! Then, I got stuck in a ridiculously long rollercoaster with Fellini's Auto after buying a car from them (would not recommend), and Pons was extremely helpful, patient, and was able to fix the issues. High quality work + peace of mind - I can't recommend them enough!

Justin was AMAZING. I needed to get my back lights fixed pretty quickly and my dealer was really trying to take advantage of me. He not only gave me an amazing price (about $600 better than my dealer) but also made drop-off/pick-up easy, finished my car within an hour, and ran my inspection for me. It was my first time using Pons Auto and made sure everything was in order. Will be using him from now on!

Had a great experience at Pons Auto Service shop. I needed a fix for my fog light and bumper, and the employee was very polite and attentive, assessed the issue, explained everything clearly, and provided a very reasonable price for the repair. The service was quick, and the result looks fantastic. Highly recommend this shop for anyone looking for professional and friendly auto repair services!

Justin and his crew are the best - Super kind and helpful. Justin is a Hi-Boy scooter re seller and he was open to negotiations questions and great communication skills! Would definitely recommend to anyone in the Pittsburgh area or is a college student like me looking for an affordable electric scooter

They are amazing! I’ve brought my car here twice now, and both times they’ve been able to get it fixed same day and kept me updated through the process. Workers are super friendly and prices are reasonable, could not ask for a better experience. Definitely returning in the future for any work or maintenance

Amazing guys! We were stranded with an oil leak and they helped us out super quickly and last minute to get us back on the road. Great guys and great service

Let me just start out by saying Justin and his team are awesome! brought my vehicle in for a few check engine lights and not only did they get each and every issue resolved but they also went above and beyond with repairing a few things for NO CHARGE that i didn't even mention to them! Great pricing, Great work and Great customer service with keeping me updated on everything they did thru the process. Also if your looking to purchase a used vehicle be sure to check there inventory out we bought a car off them a few years back that is still running strong & serving our kid well at college! Thanks Pons team

I had hit 100,000 miles on my Chevy, got the notification that the timing belt needed replaced, there was also an issue where I kept losing coolant and it seemed to be common among my vehicle since it used plastic parts and they did what appeared to be a thourough job on the install. I took it to Pons based on convenience of being a greenfield shop and having solid reviews. I dropped it off and the techs showed me the parts they pulled from the vehicle and how warped/deformed they were which sent home the message how a decade of driving affects your vehicle. They replaced my water pump, the thermostat housing, the air intake hose into my engine along with the timing belt. I paid them for their work and drove off. A few weeks later I lost all my coolant. Took it back in and they found that the issue was an o-ring that they didn't install correctly, Pons fixed it, they covered the cost of labor so I'm not terribly upset about it but rolled with it. About 6 months later I got the "engine overheating" notification in my car, I saw that I was out of coolant again. I took it into Pons the next day and they claimed that it looked fine, they pressure tested it (engine was not running and relatively cold if I recall, not a long drive) and no air leaks came out. I left and drove around after adding coolant and found the leak at the surface where the thermostat mated with the radiator hose (video) and from there I brought it to their attention and they claimed that they only replaced the thermostat housing and not the thermostat so that wasn't covered by the parts and warranty and suggested that I fix it since "it's just 3 bolts and I'm a handy guy". I understand that they're a busy shop so I did what I could to fix it by re-attaching the hose and that seemed to have fixed it, but I was still losing coolant somewhere. They suggested it could be a head gasket leak and I made plans to test for that in the future. Soon after, there was a whining sound coming from my passenger side of my car and I was intending on bringing it into PONS to take a look, all of a sudden there was a clang and a loud whine, I shut off the engine and found the water pump that they installed had come loose and caused the serpentine belt to come off the pulley and fail. (photo) The tow guy also found a puddle of coolant being left under my vehicle under and recommended the auto shop take a look for leaks. I called a tow and I took it to a different shop recommended by my neighbors since PONS' parking lot looked a bit cumbersome for a tow to get into and it was always looked full. The different shop's diagnostics found that the bolts holding the water pump had failed; along with that they found that the coolant leak was from the thermostat housing installation not mating properly. I had to shell out for a new belt, thermostat housing, water pump, and the cost of labor to fix the issue caused by the pump. I don't like writing bad reviews, especially with a shop that I feel has people that do good work in most circumstances (they did a thourough pressure test at no cost to me, and the work on their initial o-ring install is commendable) but the water pump failure and the leaks attributed to the thermostat housing that they did not catch has unfortunately led me to not recommend this shop going forward.

Justin & his team went above and beyond to repair my car. They kept me updated along the way and even offered to do my inspection, saving me an extra trip later in the month. Pricing was extremely reasonable—the repair had the lowest quote from the shops I called and they did the job with care & attention to detail. They turned a stressful situation into something more manageable— I thank them for their kindness and expertise!

We just took our vehicle in to Pons for the first time, after living in Greenfield for over 15 years, and I'm so impressed with their service, speed, prices, and quality. Justin Pons was responsive and thorough, and even found and fixed a loose panel I meant to tell him about but forgot to mention beforehand. His quote was 100% accurate, and was half of what the dealership wanted for less work. Everything was finished a day sooner than I expected. We will absolutely be back!

Justin and Josh at pons auto service are top notch, they replaced the rear differential on my 300 and without asking made it look newer than the car. They go above and beyond for their customers. Couldn't ask for better knowledgeable mechanics that actually care about their customers

Chris is amazing!! I needed body work done to my car and was on a 5 day time crunch due to moving out of the state. He took my car in and got it done in 2 days!! AND it looks absolutely phenomenal. I highly suggest coming here for any of your auto needs. You will not leave disappointed. Chris, thank you for accommodating to my needs and leaving me with a positive experience.