What clients say about O'Reilly Auto Parts in Pittsburgh (PA)
1/4 Mile from my home. It's always an easy in and out. I was in purchasing windshield wiper fluid then Google pinged me for a review. . The only reason I rated it 4 Stars is because I don't know how purchasing actual car parts is here.
Can’t thank Jamel enough. He put our headlight in the least favorite vehicle. The dreaded Traverse. He was so kind.. great employee !! Truly appreciate him !!!
Jamel is the person to see there. He really helped my husband find the best car battery for our Kia Optima at a great price. He was fast and installed the battery right away. Very curtious and professional. We highly recommend Jamel and O'Reilly Auto parts . Thank you , thank you Jamel.
Hope you had a great Christmas Jamel.
Employees are wrong, sexist, and rude. Mistakes happen, but there is no excuse for being misogynistic to customers, which has happened at two locations. This location was ruder about it.
I was sold the wrong air filter at a different O’Reilly’s, after repeatedly stating I needed an engine air filter for my car, not cabin air filter. I said “this looks like my cabin air filter” but was told that it was absolutely the engine air filter. I normally change my cabin air filter myself, this is the first time I was purchasing the engine air filter so I listened to the employee whose job allegedly includes knowledge of auto parts. I came to return it to this location.
Despite the bell ringing upon entry, I had to walk to the back & repeatedly ask if anyone was there after waiting at the counter for several minutes. I could clearly hear their conversation, there was no way they didn’t hear me. If I had been interested in purchasing something & was ignored that long at register, I would have left.
My real issue is that I explained that I was returning the filter as it was incorrect, I need an engine filter & this is the cabin air filter.
The male employee then speaks to me as if I’m a child, and says “well, it says air filter on the box.” Yes. I can read. I literally just relayed it’s the wrong size/model for what I need.
He then insists on looking up my car in the system instead of processing the return, despite me saying I just want to complete the return, wasting more of my time. Turns the screen to me and *rudely* says that it’s listed as an air filter for my car.
I have to repeat, once again, that there’s a difference in shape & size between an engine air filter & a cabin air filter. Both were available for purchase on the inventory screen I was shown. If I’m so stupid due to being a woman, how come I know this & an auto part store employee does not?
The attitude was demeaning & antagonistic and it was poor customer service. I wasn’t asking for an apology, just an efficient return.
I will not be purchasing anything from an O’Reilly’s in the future. If it’s necessary to come in with photographic proof to complete a return without nastiness, that should be put on the receipt. Asinine.
Jamel, is an outstanding associate that works for the noblestown store he is amazing, friendly and very helpful. He was extremely busy as he was the only one working and he took the time to walk me through how to fix my car on the spot and together we were able to get it up and running. I really appreciate his time and effort and he deserves definitely five stars for his attitude. His commitment to customer service So thankful I have a chance to work with him today He’s one of the reasons I’ll keep coming back
Jamel was incredibly helpful when my vehicle died in a neighboring business's parking lot. He came over to where it was and jumped it, then followed me to the store, observing the car. He helped me pick out a battery, got it changed out for me, and made sure the car was all good to go. Thank you!
I’d like to express my gratitude to this auto parts store for the excellent service, and especially to Joel! He helped me choose the right battery for my car, explained everything clearly, and installed it quickly and carefully.
It’s always nice to meet employees who truly know their job and are willing to help. The store left a great impression — friendly atmosphere, professional service, and high-quality products.
I’ll definitely come back again and recommend this place to my friends!
Showed up about 8:40pm, they close at 9pm we thought we needed a battery but nowhere else could test it so we showed up here and Matt helped us out. He checked our battery and sure enough it was a goner so he showed us the other batteries and we were unsure if we wanted to get one here or find one cheaper but in the end we decided we needed it now and nowhere else was open so we bought it and at this point it's 9pm, he was nice enough to change it for us and signed us up for the rewards which saved us some money. When we started it, it didn't sound great and he told us to come back tomorrow and we can test out the rest of it and see if anything else needs fixing. We really appreciate him helping us even after close. 10/10 recommend this location, it's out of our way but in our opinion worth the trip.
I was out of my original area, so upon my first visit to the store. I immediately saw Matt and Logan helping some customers with language barriers and saw them do a terrific job with that help. Upon my own service, they helped me navigate which alternator to buy for my vehicle and a few side questions I had upon the part itself. These guys really helped me today and their hard work workmanship upon closing time should very well be recognized. Thanks for the help, fellas wishing y’all well!
Jeff was very helpful, very professional with staff like this I can assure you Oriely will have nothing but success, it's a great thing that in 2025 you still have great customer service
My starter went Sunday night at 5 o’clock. No one had one except for O’Reilly’s. Great people great parts greats prices. You guys are always my first call. Thanks again guys.
We're struggling to figure out why my car was sputtering. taller gentleman with black hair came outside using the code scanner, helped me diagnose the problem and gave me a lot of good advice and knowledge. Even waited with me as I popped the hood to test spark plug wires. I'm back to firing on 4 cylinders!!! I can not thank this man enough
I have been in this store a few times over the last month or so...and each time that I've been in there...Madison has really gone out of her way to make sure that i was getting the right part that i needed for my car...She is super friendly...and really professional...I highly recommend this location...All of the guys on the team are very helpful!!
I love this O'Reilly the manger Jeff is the best he is very knowledgeable about cars and everyone that works there is so nice the store is so clean that do great customer service and very fast at fixing cars
Super friendly and helpful! Had a weird issue with my car door and needed to fix it asap. Glad I stopped here. The manager let me double check the tool was the right size before I purchased it and even though the screw I needed wasn't in stock I was able to get a temporary fix. I'm not local but if I were this would be my trusted spot for repair items!!
Went for oil and filter, not much choice on Dexos 5W-30, but did have it, only one option for filter I needed and the guy couldn't find it, so got oil and no filter....guy at the counter is probably very new to the car business....but was nice and willing to try and help....
Nick wasn't much help last night.
He seemed to complain that we were asking questions and asking for directions. when he walked away from us he used sarcastic words and we heard that. Disappointed!
Manager Dee helped find the right windshield blades for my car and put them on! Definitely recommend stopping by. Great customer service, even when busy.
Came a week ago to purchase and get my headlight bulb replaced. The manager Dee is a cool guy. Taught me and a new employee how to replace the lightbulb while also giving other good advice. Definitely would return
gene and D are the best always helpful and take care of things dont waste your time if Dennis answers he doesn't care at all if he sends the wrong parts will make u pick it up and w9nt acknowledge that they made a mistake
We were traveling and stopped in to get a quick A/C charge unit.
They had a large selection and staff helped us get the best one for us.
A quick shot and we were cool again!
Placed an order for online pickup, was marked ready for pickup quicker than I had expected. Went in and got it from checkout fast and easy, employee who helped me was good. Looked like a nice enough and huge place inside, would definitely head here for the next part I'll inevitably need.
My car broke down in front. The employees were thoughtful and came out to help. They also stayed 45 mins after they closed. Everyone was so helpful! Thank you
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