What clients say about Oak's Auto/Truck Service LLC in Pittsburgh (PA)
BAD CUSTOMER SEVICE ; WORST CUSTOMER DEALING - I JUST TELLING CONCERN AND LADY ASKED FOR FIRSTLY CC AUTH AND NOW I TOLD HER SEND ME ALL YOUR PRICING DETAILS ALONG WITH FORM AND SHE LITERALY HANG UP PHONE . WORST EVER EXPERIENCE .
Overall, the pricing is fine, and they actually did what they was called for. They could put the tandem pins right. Unfortunately, they could not continue the service when another problem rose up with the trailer.
I dont leave reviews but the (owner) blessed me with my situation thank you guys ...my tractor had broken down it got towed and the tow driver was a good guy ...great company if you need a big truck tow in the area defentinly use them
Awful people, awful company to deal with. Their business is all about taking advantage of trucker's despair who want to get back on the road. The lady at the dispatch is rude , disrespectful and also misleading when she gives informations about what they can do . They don't give any estimate upfront.Before doing anything,the dispatch lady makes me sign a form with payment information (credit card) through email.The old bald guy who showed up to me came with small diagnostic device he plugged on the obd port, wasn't able to tell me what the issue was with the DEF system. after 10 to 20 minutes he told me that he can't do anything to fix the problem . When I asked why he came here,he said "just to check the problem, the repair must be done at the shop".He wasn't even sure about the problem that's causing the 5 mile per hour derate .. They charged me $341.94 for just 10 to 20 minutes of fake diagnostic. There's no diesel laptop with software involved that most of the truck mechanics are using to diagnose the problem. This is absolute scams. I had to tow my truck to the nearest dealership for diagnostic and repair.
Please make yourself a favor and avoid these craps . This company business is all about cheating ,stealing,and dishonesty. Money hungry people. Awful!
I have taken several commercial vehicles here and the staff is friendly, fast, and efficient! We are extremely happy with this team and location. And a HUGE Shout Out to Peggy. She's great too!
Took an hour to make it to me, but the tech was polite and knew his job! He had me repaired and ready to run in less than 30min. Well put together service truck with everything he needed.
We had a truck hit a low bridge and bend the stacks. we dispatched a technician from their Cheswick location to assist us. Long story short, they charged us for parts they didnt install on our truck, they charged us 6 hours for a parts driver to run a part out to us that they got from the local dealership near by, they charged us 8 hours for the technician that actually worked on the truck and he was only there for maybe 6 hours total. We operate a 16 truck mobile repair fleet of our own so I have a pretty good idea of when we are getting taken advantage of. Beware of the Cheswick location for mobile breakdowns. They will clean you out. Their technician did a great job and really helped us out, but their ethics and honesty with billing is why mobile repair shops get a bad name. I highly DO NOT RECOMMEND them only for that matter. Very disappointing.
Dont even bother calling this company!They ask for your credit card information as soon as you call them without asking whats wrong with your truck,if they can fix it or not when they can come out nothing whatsoever!!Only focused on the money!They just want ur credit card information thats it.And could go ahead and charge you whatever the amount they want without even coming out.Sounded like a scammer to me!
Called them when my truck broke down to tow me to an international truck dealer and the tow truck driver seamed like a nice guy so I took his advice when he said to bring my truck to Oaks mechanic at their shop. Little did I know tht it was a setup just to have them not just make tow money off of me but to get their mechanic to get some cash out of me to. Smh, the mechanic checked out my truck and told me it was going to be a 2 day job, after 2 days went by I called him and he said he couldn't fix my truck. Red flag. He new all along he couldn't fix it they just wanted to charge me more money and milk me. Smh. So now I said since your driver told me you guys could fix my truck and recommended me are you going to give me a break to get it towed to Hunters international truck dealer which is 30 min away. They said NOPE! and charged me $412 to take my truck 30 min away after they couldn't fix it. Mind you there initial rate is $150 per hour, but they set me up to be stuck at their shop so they could get more$$... I was set up, it's all a game with these tow truck drivers and there gimmicks. BEWARE WITH OAKS TRUCK SERVICE AND TOWING......
One of our drivers run over a curb really fast and bend trailer wheel. I called over at Oaks for road service and spoke to a lady, she asked me what kind of wheel it is which I wasn't sure. Meanwhile my driver send me pictures of what happened and I said oh, F%&$ we need more stuff, he broke the wheel hub. We hang up, I found what wheel it is and I called again, we asked for a wheel, hub, oil and a tire if we need one. She asked for tire size.... technician shows up and start installing tire without saying a word.
After and argue over the phone about the tire they told me they have recording on our phone call, ok lets hear it. Try to turn that on us without playing recordings! We asked for them to take the tire and install ours if its OK. Lady told us if we don't pay they will call a tow truck!
EXTORTION! SCAMMERS! Don't use them!
We are so close to cancel payment on those people!
UPDATE : not even 24 hours after repairs hub cap leaked all the oil!
AVOID of all cost!
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