I had such a great experience here, especially thanks to Tim. I accidentally left my phone behind, and he went out of his way to make sure I got it back quickly. He was incredibly kind, calm, and reassuring, which made a stressful situation feel so much smaller and manageable.
Beyond that, this location is always efficient and organized.I’ve never had any complaints. It’s rare to find a place that combines professionalism with genuine care, but they really do.
Tim’s customer service truly stood out.he’s definitely my go-to from now on. Highly recommend this location if you value people who actually look out for you. 👌🏽
I made a reservation for a "luxury" vehicle two days ago for pickup today. I called yesterday to see what car they have for me. Turns I have to call "exotics" - and then find out the vehicles they have cost more money. Millvale Enterprise call me this morning and say they don't have a car for me - no luxury, no economy, no nothing. WHAT?? They say I can call another location (through the Liberty Tunnel!!) to pick up another one! They offer no price concession, no deal, just an apology for their ineptitude. TOTALLY UNACCEPTABLE CUSTOMER SERVICE.
Enterprise Rental on Millvale near Baum is the best place to rent cars in the East End. I always have a great experience with them. The cars are in great shape and clean, and the workers are always so kind and courteous. We always come here to rent cars when we need them.
Enterprise was amazing especially the site on millve ave customer service was awesome thanks again I definitely appreciate you guys keep up the good work
I have rented vehicles at the 456 S. Millvale location in Pittsburgh for 15 years. They are consistently friendly, professional and very efficient! During the last 2 months, I was fortunate to benefit from the exceptional service provided by Asis Ware, who kindly and quickly got me into my thoroughly clean vehicle. In my experience, you will always encounter terrific team members like Mr. Ware at the location!
After renting a vehicle for a whole month I returned the vehicle in good condition. Enterprise kept my $200 deposit, then sent an alleged balance of $230 to collections. It appears they’re attempting to double-bill for the same amount. Extremely disappointed in their handling of this account.
Staff was attentive, efficient, kind,
accommodating, and helpful. Car was in good condition. Pittsburgh locations were convenient, and making changes was easy. Speaking directly with the local facility directly was more useful than the national number. Very pleasant experience overall!
This locations employees are top of the line. No matter which employee that helps me on any visit every one are 100% professional while still down to earth and able to sound like a friend that you only see when you rent a car. This office should loan out their employees to under performing offices to help them. This office might be in a big city but it has a small town feeling with professional employees who not only do the job their hired to do but also talk to you as a person and not just a customer, there's a difference.
The folks took really good care of me. THe guy noticed that the car I reserved was not feeling like it was in good shape to rent me when he was filling up the tank. they put in another car without having to ask and gave me a discount. Awesome customer service
Everyone who works at the Pittsburg Enterprise on Millvale Ave is extremely friendly and helpful. They took the time to call me ahead of time to let me know what I needed to bring with me. Once I was there, they assisted me right away and were very thorough. I was earlier than planned and they accommodated me. Colin was very nice and patient, making sure I felt comfortable before leaving the parking lot. Great team there and I highly recommend them! Thank you for making it an easy choice to select your location for my rental car :)
I rented an SUV in September for a week.
756 S Millvale Ave, Pittsburgh, PA
15213
The team was fantastic — very kind, attentive, and professional.
Customer service was outstanding, they truly went above and beyond to provide top-quality service.
The vehicle I rented was in perfect condition — clean, comfortable, and in excellent shape.
I definitely recommend this Enterprise office and will absolutely rent from them again.
Thanks!!!
On the eve of a holiday weekend, a time of utter madness for vehicle rental establishments, I stopped in at a leisurely 10:30 am and they delivered the exact vehicle I was promised. Still sore and all banged up from an accident 2 days prior, my insurer convinced me to get a rental vehicle. The people at enterprise were composed, professional and friendly. After a traumatic event like I had, it was a pleasure to meet with them. On a holiday weekend. My wife and I were super impressed and grateful to this Enterprise and it's marvelous employees! I wish I had a photo to add. Thank you Saturday morning Enterprise guys!
Here is my favorite Enterprise branch. Employees are very friendly and professional. Especially sweet lady Maggie Yu today helped me a lot about the car and informed me. I appreciate you guys 🙏
The employee, Maggie Yu, was very attentive and friendly. She communicated with us very well and got our work done right away. If I ever rent a car, I will always use this place.
Amazing staff!!!
I walked in almost at closing just hoping for the best, and not only did they get me a car in under 10 minutes, but they were super nice about it.
Many thanks!
Wow, I've been to my fair share of car rental places, and they usually are not as well-staffed as this Enterprise was. Friendly, kind, and knowledgeable people here, my wife and I had a pleasant experience. We got a car that we similarly requested and had no problems driving it across the state. The return was a breeze, too. Highly recommend so much, I am booking through this Enterprise again for our next trip.
We all know how stressful renting a car can be, but this experience was quick and easy! The customer service at Enterprise is impeccable. I rented a car for one month, and they were super accommodating and easy to reach by phone. The staff treated me with the utmost professionalism, making the entire process smooth and hassle-free. If you’re looking to rent a car in Pittsburgh, I highly recommend this Enterprise location!
They always have a nice clean car ready for me. When I experienced an issue with the parking brake on a rental minivan, the entire situation was resolved quickly and without my having to do anything but call the Enterprise office. I appreciated the help and was able to continue my trip without problems.
This was literally the easiest, quickest, rental experience I have ever had. They called me first thing this morning to make sure I knew what to expect, INCLUDING the security deposit amount, and what forms of payment I could use. When I got there I was met by Philip who was absolutely fantastic and answered all of my questions for me and helped me downsize since I didn't need a big vehicle anyways. I've never been happier to rent a car from somewhere, also the vehicle is brand new and absolutely beautiful!
Their facility is also very clean and all of the staff are very lovely people. :) highly recommend.
The staff at this Enterprise are excellent. They were extremely helpful, polite, and efficient. I feel in this day and age, good customer service is becoming more rare. I will use this location just for this reason alone.
My only complaint was the car. I had to get the rental while my other was being serviced, so I got the best car I could under what my insurance company would pay. I feel even the basic cars should be in good shape, and this car's interior had clearly been abused by a previous renter. Mechanically it was fine, though. All things considered, I recommend using this location.
Zero Star
Unbelievable how it is the worst experience ever!!
Tried to book through the website then the branch call and informed us what to bring, when we arrived their employee forgot to mention one of the requirements!!
Instead of apologizing and try to find a solution !!,, he start to talk in rude tone and admit that he didn’t mention it and we just have to go back to bring the requirements.
Tried to provide them a digital document and let them know after taking the car will bring the original one
But they responded with all the disrespect to us and not trying to solve their mistakes and miscommunication
And I still cannot believe it we reached 2023 and they don’t accept Digital documents.
Devon helped us with the rental process and was an incredible assurance. Patient, helpful, friendly and knowledgeable. He made our visit seemless and calmed my friend (the renter).
5 stars! Highly recommend
I called in advance to tell enterprise I was on my way and I would be there at 5:56pm because AAA just got my rental started and suggested that I get a new car because the Ford Expedition wasn't safe. I got to Enterprise at 6:01pm (they close at 6pm). I explained to the manager what happened. He said he couldn't help me. So, I asked if he was suggesting if i should drive an unsafe vehicle 6 hours. His response was "that's why we have road side assistance." Does the photo demonstrate how F this rental is? But, I will call Road Side assistance when I break down.
I needed a minivan to travel to a convention with several friends. I had placed my reservation a few months ahead since the summer months can make it difficult to get a larger vehicle at the last minute. When I arrived at Enterprise, I was pleasantly surprised to receive a 2018 Chrysler Pacifica as my rental. It was spacious, roomy and held five adults, one child and lots of luggage, and a walker, without any major problems. The ride was extremely comfortable, and all of my passengers were happy. I will definitely rent from Enterprise again!
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