This rating is based on customer reviews, inventory size, pricing, and service quality
From the latest reviews, NAPA Auto Parts - Automotive Of York West in York Springs, PA scores 93/100. Overall sentiment is very positive: customers highlight the knowledgeable, professional staff, quick help finding the right parts, strong in-stock selection and fast sourcing, plus a well-regarded machine shop. Prices are often fair, sometimes a bit higher but viewed as worth it. Complaints are rare, centering on a wrong order, items not prepped after calls, and missed notifications. Wait times are usually short. Yard organization wasn’t addressed in reviews.
Little pricier then other part stores but absolutely always have the part when none others do and the manager is always knowledgeable well worth it for the quality parts and experience.
Customer service was amazing this store is outstanding they were able to help me with my part making it to there to get another part to get a proper working part this store is amazing great atmosphere easy people to speak Very knowledgeable in what they are doing . ????????
Was recommended West York Napa from several enthusiasts in the Subaru community. They specifically told me to work with Randy for having headwork done in the machine shop. Went in super friendly guy asked the right questions took down all my info. Looking forward to getting the heads back!
I literally stopped going to advanced auto and auto zone because they have no clue about cars whatsoever. NAPA when I called listened to what I needed were quick and professional. I got the right part for my truck unlike advanced auto who tried to sell me a ford Taurus oil filter, gave me the run around for an exhaust back pressure sensor, had no clue what a TPS was (throttle position sensor). I literally called in asked if NAPA had those specific parts and by the time I got there they already had the parts pulled. They were incredible. Thank you guys again!
Been a customer of this Napa for almost 15 years. They really do know what their doing over other parts stores. The staff treat you like a friend not a stranger. Not the store pictured however. That is a generic picture.
Its nice when you can go to an auto parts store and find someone behind the counter that knows what they are selling and can give you some pointers. If your having trouble diagnosing.
1202 Loucks Rd, York, PAAuto parts store
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