This rating is based on customer reviews, inventory size, pricing, and service quality
Keystone Automotive - York in York Springs, PA draws mixed reviews: 63/100 overall. Strengths include quick turnaround for in-stock and 2‑day internal ship items, good inventory coverage, and often fair pricing. Some customers report fast, helpful service and issues being resolved. Weak spots are inconsistent customer service and staff professionalism (rude tone, slow acknowledgement, long holds), occasional shipping/pickup errors and damaged parts, and pricing that some find high. Wait times vary from quick to frustrating. Yard organization and ease of finding parts are unclear.
Keystone always has the parts I need and if they don't have the part then they can get the part to me within 2 days through their internal shipping. The parts are not OEM but they do have licenses with manufacturers to make sure you get the emblems you're supposed to have. Any issues with the parts they are always quick to make it right for the customer.
I ordered a Rear Differential and before I ran there I called to confirm it was in. Spoke with Junior and he confirmed it has arrived and was available for pickup. Well it easy to figure out where this story is going. They shipped in a Power Steering Pump and not a Rear Differential. How that error happened is beyond me. The other issue is the service. It was 15 min before anyone acknowledged I was there and once the issue with my order was discovered it was like they didn't care. Maybe because this is a frequent occurance.
if you enjoy being treated rudely on the rare occasion you are not on hold, I would recommend LKQ. from your initial phone call, to delivery and accounting (heaven forbid you have a core to return), they act like they're the only place in the world who sells parts and could care less about anything. not every experience with them has been bad, but they are no longer the first place I call.
shop around for a company who values their customers.
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