Criswell's Towing and Repair in
York Springs (PA)

Got towed from a no parking zone near the state fair. Driver told me that they’re required to have no parking signs at every entrance. The “entrance” i came in had no sign, but the exit side did. Not to mention it’s facing the road! Not the parking lot. Driver told me they tow 20-30 cars per night from there. $262 later. What a small town scam.

Criswell's Towing provided exceptional service to me. They came to my location and towed my vehicle quickly and safely to the automotive shop where I needed to go for repairs. Very friendly as well!

I had my son's car towed after the timing belt broke. The operator had the car loaded within 15 minutes of his arrival. Very friendly and efficient. He really seemed to know what he was doing. Highly recommend.

Big shout out to Criswells Towing crew, and big shout out to Tony, These guys were able to tow my car with out any issues, updated me with pictures of when it was picked up to when it was dropped off. They have very reasonable pricing and great customer service! And if you guys get Tow Truck driver Tony you are in great hands! I would trust this man with the keys to my car any day of the week, once again thank you for an excellent customer service experience and for making sure my car was safe and secure. 10/10 Highly recommend and I will definitely will be using Criswells Towing and Repair for all my towing needs!

Sunday June 29th. Truck broke down at friend’s house. Driver , Maysonet Fernan arrived before the estimated time and I had Excellent service under unfortunate circumstances. Highly recommended! Thank you!

I was very happy with the person they sent to help me get my car to a family friend’s house. He came and was one of the friendliest people I’ve ever met. He kept reassuring me that everything would be okay - I was freaking out because of how bad my car ended up being. The axel broke so he had to remove my tire to even get the car onto the bed of the tow truck. He worked so hard to make sure he got my car where it needed to be. I couldn’t be more thankful for the experience and how wonderful he was. I would definitely use them again when my car needs to be towed.

Great service! Tony was super helpful and nice! He came out to my house and put my spare tire on after I got a flat. Would highly recommend!

It was a pleasure working with you. My car got towed from the auto shop to my house within a reasonable time. The gentleman was nice and communicated with me when he got my car and when he arrived at my home. Ty for that!!

Our insurance company's roadside assistance chose this company for a tow out of Parkesburg on 6/23/25. The company told my wife they would be there in 90 minutes. Then she called them again and they told her it would be an additional 30-45 minutes. The process repeated even though my wife called them multiple times. This company NEVER came to pick up our car, but when we called our roadside assistance company again they said the service shows as completed. This company is therefore either completely incompetent or very dishonest. They should NEVER have accepted a tow job 50 miles outside of York if they weren't going to complete the service, and I can only hope that it's incompetence rather than dishonesty.

Expect to wait at least twice as long as they tell you for a tow. Initially 1.5-2 hour wait, after 2 hours it turned into another 20 minutes. I waited another hour and they still said it would be another 30 minutes. It ended up being close to 4 hours wasted, terrible experience. Cancelled and switched to another company.

One star is too much! Was told 2 hour pick up by my roadside assistance. Spoke to dispatch at Criswells they said it would be later & I could leve the keys.I called back close to 11pm was told driver was on his way mind you my roadside assistance call was placed at 5:15pm. I called today and they stated my car was picked up and taken to the shop. Shop owner let me know my car was not there. Called Criswells back at 2:30 pm today & they said they couldn't find my car. I asked why they told me this morning they had picked up my car & it was a oh sorry they saw the call was cleared & thought it was done. Had to get another company who had no problem finding my car on 15 south in 40 mins and had my car towed 24 hours later. Terrible communication & straight out just lied. Don't ever get your vehicle towed by this company!

Communication on my tow was trash, no updates, was lied to for 5hrs about ETA of pickup of my vehicle! Waited along the road for 5Hrs!!! THE ROLLBACK DRIVER WAS EXCELLENT when he finally arrived.

This place was my saving grace! Not only were they quick to get in contact with they helped me tremendously through my circumstances. After my car accident back in March 2024 I dealt with another towing company in York PA and had a terrible time. Criswell’s is a 10/10 - would recommend to any friend!

Absolute joke of a business. If I could leave 0 stars I definitely would. Pushing my car to the dealership that was 20 mins away would have been better than sitting here for 4 hours, only to get a notification saying that they could no longer come get my car. This all happened after calling at least 4 times and getting told, each time I called, by their pathetic excuse of a receptionist that their so called tow truck driver was 20-30 mins away. Maybe you shouldn’t accept a towing request if you don’t have the capability to fulfill it. I didn’t realize ETA stood for Estimated Time of Absence. 0/10 would not recommend :)

I had the pleasure of using Criswells Towing, and I can only express gratitude for their excellent and efficient work. From the first contact, the team displayed a professional and friendly attitude, making the entire process smooth and hassle-free. The service was extremely fast, arriving at the promised time, which is something I greatly appreciate in an emergency situation. Additionally, the skill and care they took with my vehicle gave me complete peace of mind. Their efficiency is outstanding. Not only do they have the right equipment for any job, but their experienced team is also committed to customer satisfaction. The tow truck they used was in great condition, and the maneuvering was flawless.

Had to use this service for a 2nd time. They got to me in 30 minutes, driver was safe and friendly and pricing is fair. Thank you all so much!!!! These guys are amazing! They had my vehicle towed and then back on the road in less than 2 hours. Their pricing was very reasonable. They saved my morning.

Very kind, hardworking people! My car broke down on the side of the road and was very lucky to get fit into the schedule. The ride home with Tony & my car in tow was a fun adventure. As a woman who broke down for the first time in her life, i felt safe and enjoyed how welcoming Tony was!

We needed our F-150 towed from our old place to our new place. I scheduled a time with them. The dispatcher was really nice. Tony showed up right on time. He was very friendly ( despite the fact he had a splitting headache) very professional, followed us to to our new place he took his time and drove carefully and delivered our truck with no problems.we highly recommend them.

I was involved in a hit-and-run accident with an underinsured driver which left my car very close to totaled. I live paycheck to paycheck and have a lot of medical problems, so the stress of having my car repaired and regaining my ability to get around was a huge weight on me. I spoke with the people at Creswell's and had a long conversation with Angel, and these guys really treated me right. They got my car back to me in great shape and with only a few minor speedbumps in the process. I am thrilled with the results and am very grateful to the people at Criswell's for treating me with such kindness and grace.

My husband got our friends truck and our pull behind camper stuck parallel in our driveway. I thought well... this is our life now. I couldn't see a way to fix the problem. Then I called Criswells towing. Not only did they do an amazing job getting us unstuck, they even put the camper where we needed it. When other companies would have laughed or just left, Criswell stayed until we were satisfied. They got the job done. Not only were they extremely hard working, they didn't complain about the cold or difficulty of the job. They were professional and polite the entire time. In addition to that, the entire staff is extremely friendly and will work with you. Not only would I recommended them, I will be continuing to work with them for all my towing needs. Highly recommend!!!!

Never came and cancelled on me. Called roadside assistance and they dispatched this tow company. Was told 2-2.5 hours. Called them directly at the 2 hour mark to make sure everything was ok and was told I'm the next tow. Alright. At the 2.5 hour mark, Roadside assistance asked if they had showed yet. I wasn't gonna lie and I said no. They contacted them and idk what happened because then I get a message that they're not coming at all. After I had waited 2.5 hours. Lesson learnt. I didn't have a choice and didn't want to use them in the first place after I saw the reviews but now I certainly never will even if I have the choice.

Run fast as you can!! Car was supposed to be towed within 60 mins but to no prevail They “couldn’t find the car” left it on the highway overnight waiting on vehicle and nothing .had to call assistance again to dispatch another driver . Car got towed back in the am without the catalytic converter and without the battery. BAD FOR BUSINESS. 0/10 I DO NOT RECOMMEND .SHUT THIS PLACE DOWN .!!

Don’t ever use this towing company unless absolutely necessary!We needed our car towed and they told us they would be here 11a.m. at the latest. They never showed up so we called at 12:45 p.m. and they said it would be about 25 more minutes because the driver was just finishing up a job that they had received after we called for a tow. A total of about four hours waiting for a tow truck that was supposed to come in 90 minutes max. And I’m not even sure they are going to show up in the next 20 minutes! Plus the girl that answered the phone was incredibly rude.

Will from Criswells was great. He kept me informed and was friendly. My insurance agent had the drop off address wrong for my car. I was able to correct it with my insurance company because Will called ahead to confirm the correct info for my tow. He saved me a huge headache. If not for him my car would have ended up 45 minutes away instead with my mechanic 10 minutes down the road.

I gotta say I call the gentleman was a pleasant to talk too. I gave him the pick up and drop off and he said 30min. He was there in 5 min and was one of the most fastest tow I ever received in my life. I was on the highway waiting for not much time. Professional at there best. I would recommend and will use them again. Couldn't thank Cherry enough how professional and friendly service I received the second time I call to get my car pick up just now. As my car won't be fix and needed back to my house to junk it. Thanks again 😁👏

I have liberty mutual as my insurance and I needed roadside assistance today I made the request at 6:10pm the eta was 45-60minutes from that time , the hour passed so I called and a woman answered and she said she was going to call the driver to see where he was at and call me back to update . She never called back , and when I ended up calling back the office was closed . No update on anything . It’s now 10:00pm 4 hours later and my car still hasn’t been towed . This is the second time my insurance puts me through this business and it’s been the same every time. I do not recommend at all . Please do better .

We were traveling from out of town when our car broke down- William came on behalf of criswell’s towing- he was fast, friendly, helpful - he went above and beyond to make sure we were okay. Highly recommend!