What clients say about Carpenters Automotive Sales and Service in East Rochester (NY)
Great service every time! Every time I have come I have left satisfied with the work. I come here for repairs and maintenance. They make an appointment with me and I usually leave my car and Uber to work while it's in the shop. The tires I buy here last me and are a good value.
Went here for the first time, and was very hesitant due to recent past experiences with other shops. These guys were great! Got me right in for an appointment (early actually) and did a great job with a smile on their faces. I highly recommend.
Couldn’t be happier, had another shop never find several issues I was having brought my car to carpenters and they found the issue right away and let me know of another issue got it all fixed extremely quick, thank you guys every much
Reasonable prices and fast service. I went to have a starter replaced, and the gentleman explained to me what they were doing. Every employee I encountered was wonderful.
I take a classic car to be inspected and the mechanic gets into my car. Then I ask him if I can drive it in. He gets out gives me my keys and tells me he's not going to do it, and tells me to leave. Very poor customer service. He would have had less liability if he let me pull it in. Every place I have gone to lets me pull my car in myself, especially a classic car. I'll never go there again.
Seems like an honest place. I usually do all my own work, but I do bring my cars in for inspections every year, and there is never a long list of things that need to be replaced. I feel like that could be a telltale sign something is shady if every time I bring my cars in for inspection they always find something. So they've earned some trust from me, if I ever needed to get something fixed I couldn't do, I wouldn't hesitate to bring it in to Carpenters
We have been customers of Carpenter's for over 30 years and can't say enough about how great our experience has been. Owner Brett and his staff always take the extra steps to make sure our vehicles are fixed properly and timely with fair pricing. Highly recommend them!!
I recommend this place, it was recommended to me from friends and so I've needed to go 2 different times and both times they have been honest, and have taken me in right away. I found a new place to take my car!
After sharing my experience with Bret regarding the previous shop I used for a repair, I felt that I was in the right place to get the repair done right. And this repair was done right with Carpenters.
The previous shop never took the car for a test drive after charging me $400.00 for front brakes. After I picked up the vehicle I noticed immediately the problem was still there. That shop has seen the last of me.
Just want to say a huge thank you to Carpenter’s Automotive. Sasha was great with me and the service and pricing is really reasonable. I highly recommend Carpenter’s Automotive 😊😊
First time at Carpenters and their service was spectacular! I spent the least amount of time that I’ve ever spent at and auto shop for my inspection, and they checked out another issue I had. I received excellent advice on my car and explanation for my issue I was having, which was far more than I received at previous auto shops. The staff are very personable, informative and a pleasure to do business with! I am definitely going back!
Carpenters Automotive is a trustworthy place to get your vehicle repaired. Its nice for me because I live in the neighborhood across the street so I can walk to pick up my car. They are quick with estimates, attentive to detail, fair, and stand by their work.
My 82-year-old mother took her car to Midas on Chili Avenue this week and they said the repairs would cost $1,100. She did some research and realized what they were saying didn't make sense and brought the car to you. You guys fixed it for $90. I'm very grateful for that. well done!
Great business, guy who runs the place is straightforward and friendly. He's willing take the time to walk you through what they did and why. I would recommend this mechanic for your general needs
Absolutely 10 star customer service!! I was recommended here by a close friend and absolutely will not go anywhere else! I’ve been looking for a trustworthy and dependable place to service my car. This is it!!! I did not have an appointment but was taken care of right away. I appreciate the amazing, fast, friendly service!! Thank you so much for helping keep me safe!! Absolutely recommend!!
Never received such great service on my car before! My 2010 cobalt runs like new! Had multiple issues including sway bar links, heat shield, and wheel bearings. Work was done well and service was great. Thank you so much!
We had been going to Carpenters for oil changes & inspections. I had an emergency situation the other day. I had called my dealership & others & it was a 3 day or more wait just to look at my vehicle. Carpenters took me right in. I didn’t think I would have my car for a while. I was so surprised when I was able to get it fixed & back home in less then a day. Highly recommend their service! Friendly & trustworthy people.
Brett was great to work with, very knowledgeable and had my car done in 2 days! Would highly recommend to anyone looking for an honest and thorough mechanic.
Thank you to owner Brian at Carpenter's! There was a nail in my tire...long story short this could have been very costly due to a sensor issue. He worked with my boyfriend and it was quickly resolved due to Brian being a kind flexible person! I can't thank him enough! You definitely have our business from now on!
I have never been to Carpenters Auto on Chili Avenue until today and now it won't be my last time going. When I called my employer (2nd job- healthcare field) they told me that they couldn't provide me with masks and it was up to the clients (who are mostly elderly or disabled). I'm not sure how they expect the clients to be held responsible for providing me protective gear such as masks and gloves when I'm there to assist them. Even when the health care field fails me it's the local small business owners doing all they can to help, support and assist. They made masks for me, didn't charge a dime and told me to come pick them up. There are soooo many amazing and great people in this community and I will be back to get work done on my car from them when needed to show them the same love, respect and support they have shown me. Thank you for all that you are doing. You are making a difference to others and not even aware of it. God bless every single one of you for such love for humanity.
My family and I have been taking our cars to Bill and the team here for years. They are honest and fair with great prices. If your looking for a great local repair shop this is the place to go.
Really great place! Fair prices, honest people. There are many other mechanics near us, but it's well worth the drive. We don't take our cars anywhere else.
Carpenters is a great auto shop. My grandparents and I used to live right down the street. My grandpa would bring his truck and car to Carpenter's whenever he needed the oil changed or needed an inspection done. I bring my car to Carpenters whenever I need an inspection, and they let me know what definitely needs to be fixed ASAP and what might need fixing soon, it's easy for me to plan ahead and budget knowing that something might need to be fixed in the near future. The owner and employees at Carpenters are trustworthy people that do the job the right way.
I've been going here for a few years. They usually get you in and out the same day by 4pm and have been good about getting an inspection out by noon, but are a little rough on the personality.
Would never take my car anywhere else! Love the service and promptness. I would recommend to anyone looking for a reliable and trustworthy repair shop.
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