Crash Champions Collision Repair Gates in
East Rochester (NY)

My wife's Mazda CX-5 was recently damaged at her work's parking lot, and the negligent driver's insurance carrier had her bring her vehicle to Crash Champions for the repair work. Her front bumper cover was damaged, as well as the passenger side front light assembly. The service advisor at Crash Champions texted her daily on the status of her vehicle. When my wife and I picked up her vehicle, I was relieved to see that the paint work was done perfectly, which is no easy feat when matching Mazda's Soul Red Crystal paint color. My wife and I are pleased with the work done at Crash Champions Collision Repair, and the excellent service and communication that we received from them.

Car was returned to me dirty with wet seats, funky smell after being “detailed” which I didn’t ask for. Never again will I go there. Beware.

Taylor and the crew at the Gates location of Crash Champions did an excellent job fixing and painting my 2024 Chevrolet Silverado 3500 HD Dually. It wasn't an easy fix or color and they exceeded my expectations. I received 4 quotes and I was most comfortable with theirs. They fit me in quickly, updated me through the repair and completed it on time. I am very pleased and I highly recommend Crash Champions in Gates for collision work.

Thank you for the repairs on my Chevy Trailblazer rs. The service was fast and very professional on completing my baby. Again, I had always had good dealings with cash champions collection . Thanks once again. JTD,

After my car was vandalized, I took it to Crash Champions for repairs, and they did an outstanding job fixing my broken window and door handle. Although it took a couple of weeks to get my car back, the entire process was seamless, and the team's responsiveness was excellent. I’m really impressed with their service and attention to detail. Thank you for your kindness and dedication during a challenging situation.

Let me start with my experience with Crash Champion Collision was extremely poor. first, what was quoted in terms of timeline of completion from two other collision places being 5 to 6 days of work turned out to be over 6 weeks of work when bringing my vehicle to Crash Champion. Either they didn't start the work when i dropped off my vehicle or they didn't know what they were doing. My pickup date got extended five times throughout this project, several times I was told by the manager that my vehicle would be ready the next day and it wasn't. -Pros Crash Champion did take ownership to an extent, which i am greatful for, by providing one week of car rental for me, however I had already paid almost $800 covering car rental for the previous weeks my vehicle was being worked on. When I picked up my vehicle the work that was completed seemed like it was done correctly however my engine control light on my Dash which was related to my exhaust repair issue which they installed was still on and now requires me to bring it to the dealership to get that taken care of. Since those lights were related to the problem that they were working on I felt that should have been corrected while they had it. Now my vehicle will be going back into the shop in order to get that corrected. This has been an extremely poor experience and I would highly not recommend them. This was just plainly unacceptable and i should have just taken it to the dealership to begin with. Lesson learned.

The work was excellent and they kept me informed on how the work was going. They had to wait for parts and they kept me informed on when they would be coming in. Very nice people to deal with. I would highly recommend them!

I recently had Crash Champions in Gates do repair work on my car. This was my first experience with them, and it could not have gone better! The work was done ahead of the quoted schedule, and the communication, from making the initial appointment, to picking up my car, and everything in-between, exceeded my expectations. I was never left wondering where they were in the repair work, because they kept me updated throughout the entire process. I would especially like to give a shout out to Mike, who went WAY above, and beyond to accommodate my inconvenient schedule, so that I could pick up my car. I know you often hear this, and it seems like just another thing everyone says, but you really don't find that level of customer service that often anymore!

My truck was hit by something on the construction site. I did an online estimate and they were pretty close to the online quote. They got me right in and did the repairs.

My truck has taken a little longer than expected, but just wanted to say Mike the manager has been nothing but helpful and straight up with me. He just called me for an update on my truck and I told him I have no rental anymore because insurance companies stink (well leave it at a miscommunication). Anyways, he said give me ten minutes called them himself and took care of everything and now enterprise is actually dropping off another rental for me at my home as we speak. Really appreciate the customer service here. Danielle you’re great too haha!

Service King handled my damaged truck with great care and professionalism. They kept me informed of its progress. It came back looking great. I admit it took longer than expected, but I cannot really fault Service King for supply chain problems that the entire automobile industry is experiencing.

I am totally satisfied with my results and the customer service I received from Service King. They repaired my vehicle in a timely manner. They gave me frequent updates and was always available to answers questions during their business hours, no long wait times! I would not take my vehicle to any other repair shop in Rochester. Repairs make my car look just as it did and maybe even better then when I originally made the purchase! Thanks Service King!

They did a good job fixing my truck. They made it look better than it did before my accident. The staff were cool and helped me with the rental car process as well. They also send text to keep you updated with your vehicle.

We brought our new Jeep Grand Cherokee Trailhawk to Service King after it lost a battle with a deer. Our insurance company, who normally is great, let us down at every turn. But Service King did an amazing job. They bent over backwards to get our repairs done before we had to leave for vacation and the staff were beyond nice throughout the whole process. The Jeep looks great and drives even better. We will never take our vehicles anywhere but here in the future!!

My car was hit by a huge buck and damaged my entire driver side of my car. Service king in Gates did amazing work and extremely fast ! All of the staff was professional and ready to answer any questions I had and when I got my car back not only was the outside looking brand new, the inside was cleaned and looking new as well! I highly recommend them and I will be going back for any service needed on my car and future cars !

The staff and repairmen/women at Service King were phenomenal! Not only did they handle the claim with my insurance company, they also helped with my car rental. They were in constant communication with me regarding the status of my repair, always friendly. Not only did they wash the outside of my car when they finished the repair, they cleaned the inside as well! I love it when businesses go above and beyond. Thank you!

I’ve used Service King twice- Once when my (previous) car was broken into leaving a smashed window and door, and another time when someone hit my (current) car and damaged the passenger side back in a few places. Both times they were friendly, kept me well informed, and fast. They made everything so easy, and most importantly you would never know by looking at the car! Highly recommend this shop!

I had never heard of Service King when the insurance company had me go there for an estimate. I inquired through my town website if anyone had ever used Service King, every response was totally positive. So I decided to have them repair my car. They did an excellent job! My car really looks brand new. They not only repaired the damage from the accident, but cleaned and waxed the whole car. They also totally detailed the inside. Fantastic!!!

My wife’s car looks brand new! They did an amazing job repairing the front bumper and the left fender. The alignment of the car was affected but it wasn’t no problem for them. Took a lot less time than what the estimate was! About three days sooner. Customer service is amazing as well. Always keeping you updated on your car’s status while they work on it. My insurance company referred me to them for their services due to a claim. No regrets!

Service King, I have to say the name sounds hokey but in the end they are the king of service. My new truck with a special color metallic was fixed and looks new again. I was worried they wouldn't match it or the front headlight would look different than the other one. You Cant even tell!!! And their service is genuinely like they treat you like royalty. I dropped my truck off they had the rental car waiting and they were done within a week and a day early. They really do rule!!!

Great service! Edwin was very courteous and honest. The staff were all very welcoming. Brought my truck in for a bumper replacement. They reinstalled all my aftermarket parts and even washed my truck inside and out! Highly recommend for any collision needs!

These guys totally surprised me car was done ahead of schedule they had Geico and Enterprise rental car representatives right there in the office. when I picked up the car Not only was it fixed but the interior had been detailed and cleaned just amazing our service writer was Ian

Excellent quality, fantastic customer service, and quick repairs! I hit a dear with my truck, and had every problem fixed within a couple days. Not only that, they washed the truck and shined the tires. It looked brand new by the time they were done. I'd definitely recommend them.

UPDATE:dropped from 5 stars to 1 star I initially liked Service King however since that time they have greatly disappointed me. I was trying to get my vehicle repaired under an extended warranty and they messed it up. They gave out personal vehicle information without my permission to a third party warranty company. Any reputable shop would have contacted their customer before providing a third party with any information. This company was not an insurance company which they would normally speak with concerning vehicle body repair. This was a third party which they do not deal with. Service King was not repairing my vehicle for this issue. They should have contacted me, the customer that they work for, before giving out personal information on my vehicle that they had nothing to do with at that time. I advise anyone that is or will use them as an auto repair shop to explicitly tell them that they are not authorized to share any information with any third parties when they are not repairing your vehicle. One would think that is common sense , but I guess it isn't at this business. I will no longer be using them for any further auto repair. They have violated my trust and no longer deserve to have me as a customer. Just have to say Craig, service manager, is FANTASTIC!!! Actually all the staff are great!!! Started going to Service King a couple weeks ago when my normal mechanic fell ill and has closed his shop. I have used them in the past when they were Gates Automotive Service and was happy then as well. The mechanics, or Craig, will go over any issues they find with you. There is no pressure, but they will tell you if something is urgent. Prices for labor and such are typical for area, definitely less expensive than dealerships. A bonus is they are a Geico approved collision center with appraisers on site, at least at the Marway Circle location. This is my new go to mechanic, am very pleased with the work they have done for me over the past couple weeks.

For the past nine years I have gone to Gates Auto for all of my repair needs. That is fairly often since I am poor and have a 20yr old car. They have always been dependable, honest, and thorough. When Service King took over I got nervous because of the shift from a locally owned and run business to a franchise can sometimes affect quality of services. That is not the case, thankfully! They have helped me so much recently and have even gone out of their way to help me. Craig Phelix the Service Manager has been so accommodating and understanding, and has helped me reduce costs and is always a straight shooter with me. Honesty and Integrity are policy at the Service King!

I am a long time customer of Gates Automotive and they have consistently provided me with great service. My family has had collision repair, towing and regular service done at both locations, and we have always been treated fairly. The quality of the work done has been good and the cost is less than what I have experienced at local big dealerships. I have recommended them to my friends.

I have had a great experience with Gates Automotive (Gates location) the several times I have been there. Today was exceptional service all around. I showed up first thing this morning with two small babies, and they not only got my vehicle RIGHT in, but also helped get me a rental and provided fast, excellent service. My car was ready within three hours. The front desk and mechanics were more than helpful, going above and beyond what I have received (and more than I would expect!) at other places- helping me load/unload two carseats, etc. I have nothing but good to say about Gates Auto, and highly recommend it to anyone in the area! I will continue to give them my business as long as I am here, and will be telling everyone I know the same.