What clients say about Interstate All Battery Center of Rochester, NY in East Rochester (NY)
The customer service here is fantastic. Gabe was very helpful for me deciding which battery to select. He addressed all my questions, and gave me some valuable information about my truck battery options. I will definitely purchase future batteries here, and will recommend these professionals to my family and friends. Thank you again.
I came in today to replace a dead battery, but instead of immediately selling me a new one, they told me it might still be serviceable and offered to try restoring it first. I really appreciated that approach — no pressure, no rush to a radical solution. It’s refreshing to see a company that genuinely looks out for the customer’s best interest. Excellent customer service.
My Boyfriend was able to pull, find the replacement car battery that he needed, swapped them out in parking lot. Staff there were more than helpful, and knowledgeable. Kind establishment. I highly recommend using them.
Needed a couple of batteries and knew of some options. Discussed with sales/tech guys and got the right ones without any hassle. They also had a trickle charger in needed in stock. Excellent service. Plenty of parking, DO NOT forget your old battery to turn in or you're charged for it.
If you can do the job yourself, they have a full selection of batteries and accessories.
Blemished batteries can save you some money with no lack of reliability.
They went above and beyond to help me with my car battery. They not only tested it but found a loose connection and helped me correct the issue.
Great service.
Staff was excellent and extremely helpful! Diagnosed the problem quickly and offered me the most cost-effective replacement. Don't go anywhere else for a battery,
Wow, great customer service. I was running late and got there 15 minutes before they closed. Their staff was SUPER helpful, got what I needed right away, took my old dead battery, I was out of there in 5 minutes. Friendly guy made my day!
Same thing 5 years later! Garrett took my new battery out to the car.
Charlie, thank you for your honesty. You tested the battery and showed me it was still good and didn't need replacing. You could've easily just sold me a new battery. I truly appreciate that and you represent the company well.
They installed the battery I bought. Ive shopped here 2 two times already, 2015 and again in 2020. Always feel like I got a great deal on a discounted blem battery. I'll be going back for a high cca battery for the Montana I just bought. I could go here locally in southern tier but since Ill be moving back to Roch soon. I'll stick with the location I tried and true. Also, if there is ever a prob, you can only return it to the location where you bought. I've had good luck on a battery that lasted beyond warrenty with better than 50% cost savings. Recommend!
See Dennis, he is a great guy. Suggested a lower priced battery that fit my needs perfectly. Quality stuff, they are the manufacturer. They have batteries for older vehicles and off-road equipment.
After days of searching around for a good battery for my old Audi, I was referred to interstate Battery in Henrietta. I called them up for a quote and they gave me an amazing price for the exact battery that I was looking for.! Thanks guys! I really appreciate it
Great guys! I had an Interstate Deep Cycle battery that was a year old for my dump trailer. Went to install it for the summer season and it wouldn’t dump the trailer. Took the battery over they thought it might only need a charge but that would take till tomorrow. They gave me a new one and said have a nice day! That is service that keeps you going back time and time again!!
Thanks again!!
Service and product was amazing. Frist I called and service person answered all my questions, when I picked up my battery they recall our phone conversation ..Happy customer.
This place was awesome! The best thing was the young man at the front, I asked him to give me his honest opinion, and he did! As a woman, I really appreciate that because at a lot of places you can get ripped off! So ladies, if you ever need a battery, go to Interstate, there you honesty and quality. They do not install them, but if you go to Jiffy Lube right down the way, it's fast, simple, and inexpensive!
If you can replace your own battery, this is the best place to go. Best service, best product, best price. I bought a battery from auto z... last year, cost $150+... Bought same rated battery from here - under $100. 20 minutes later I was back on the road.
Follow up:
I bought the original battery 3/1/22. I really, REALLY thought (and wanted) it to be the best purchase ever. In mid-December '22 the battery died. After several jumps to get around to my appointments, I drove to the battery center where a very nice man came out and tested the specific gravity of the fluids and suggested the battery was good and that "I didn't drive it enough to keep it fully charged in the winter". But since I was going on a 2 month 'southern trip', he would replace it to ease my mind. Excellent!! I took my trip south returning 2/10/23 and all was good with the replacement battery. Yay!
On 3/9/23, the replacement battery died. I got a jump and drove it around for 20 minutes with nothing turned on. Parked it outside overnight (temp mid-twenties) the next day, it tried to start, but needed a jump. I drove 25 minutes out to 250 (Webster) with nothing turned on. Parked in an attached garage. 2 days later the battery was so dead, I couldn't even unlock the doors. Took my friends car to Advanced Auto and bought a Die Hard. I paid 2.5 times the price, but Peace of Mind is Priceless. I traded in a battery with a 12/2022 sticker. If I lived where it doesn't get cold... it may have lasted years... but I don't.
Interstate is a great battery product and Rochester is lucky to have a distribution warehouse with full inventory. Fleet / commercial pricing is very competitive. Even though it's a warehouse where employees clock in and out by the hour, they don't make you feel like they're rushing you out the door at closing time, even if they've already cashed out the register. Note to self: be nice; don't show up at closing time.
I've directed many neighbors to go here because you can get good quality batteries with a good warranty and if you ask them for a blem model you'll get a discounted version which is just as good as the others just may have a minor flaw like a case defect or something that does not affect the performance. Prices are very good. Service is always good. They have everything from AA batteries up through farm tractor batteries.
All around an excellent experience. Great customer service experience, very informative, competent and friendly in both the office worker and the technician that I met, Jimmy. Quick and efficient service. I am not a mechanically inclined person and everything was patiently explained to me and I was never made to feel patronized. Overall an excellent price as well. I am so glad to have been referred to this company, I will only be buying batteries here from now on and will definitely advise family and friends to do the same!
Update: One year later and this company stands by their products. Couldn't say better things. We're customers for life.
Great friendly and very knowledgeable staff! Needed a battery for a mid size utility tractor. They knew what I needed and gave me two options. Got what I needed and was a better battery than what the auto chains had and was a good 30$ less expensive as well.
Great customer service. Like really good. Like so good there should be a 6th star option. Definitely recommend getting a new car battery here or even their AAA batteries for your tooth brush.
Also a heads up, use their parking lot its well painted. They don't like when you drive in through their loading dock and into the warehouse. Its not for customers apparently.
Called there today looking to replace two cranking batteries for our big boat and get one deep cycle battery for a trolling motor. Dennis handled my whole transaction including steering me in the direction of the best batteries for my needs, doing all the paperwork and loading the new batteries in the back of my truck! I felt like a got a great deal and great service as well. Thanks Dennis! Highly recommend these people.
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