Ray Sands Glass in
East Rochester (NY)

We brought our box truck in to get the broken windshield replaced. The staff were professional and great to work with. We had a great experience and would definitely recommend Ray Sands Glass.

Everyone one at Ray Sands was super helpful and very knowledgeable. The receptionist at the Chili location was the best!! They kept me in the loop so I knew just what to expect. I needed a written note describing the work that was done to my truck and they did it for me with no hesitation. I know how busy they are yet they still took the time to make sure we had what we needed. Highly recommend!!

My car window was shattered and they not only got the job done but also crash wrapped the window for me when the glass was being ordered AND they delivered the car to my work when it was done. Diana at the front desk is so accommodating and sweet. Super easy to deal with and fair prices.

Natalie at the Chili Ave office was great. Having a cracked windshield is never a good thing however Natalie provided excellent customer service. Within 10 minutes time she had ordered a replacement windshield scheduled the installation for that afternoon and even contacted my insurance company to file the claim. Installation was handled quickly and professionally. Very pleased with how everything was handled.

We needed 6 panes of glass replaced in our vinyl windows in our home. Even though it was not their glass (glass was covered under warranty from another company that was out of town), they had no problem doing the work. Others we called would not do it since it was not their glass. Ray Sands was easy to deal with, friendly, reasonably priced and did all the work in a timely manner. We highly recommend them.

I have used Ray Sands to replace car windshields 3 or 4 times over the last 10 years or so. They are always very nice and quick about things and happy to work with my insurance company. The windshields they used are exact replacements for OEM. I will use them again in the future for sure.

I recently had my car windshield replaced and the experience couldn't have been smoother—from start to finish. What truly stood out was the exceptional customer service I received from Malinda, who was an absolute pleasure to work with. She was incredibly friendly, knowledgeable, and proactive, making the entire process feel effortless. Malinda took the time to explain everything clearly and was more than happy to answer all my questions. What impressed me most was how she handled the insurance claim process entirely on my behalf. She communicated directly with the insurer, submitted the necessary documentation, and kept me updated throughout. It’s rare to find someone who takes ownership like that—she made what could have been a hassle feel completely stress-free. The service itself was just as impressive. From scheduling the appointment to the actual replacement, everything was completed right on time, with no delays or unexpected issues. The new windshield looks flawless. I appreciated how respectful they were of my time, and I was back on the road in no time. In a world where great customer service seems to be getting harder and harder to find, this team—especially Malinda—reminded me that there are still businesses that genuinely care about their customers. If you’re looking for high-quality auto glass replacement backed by stellar service and follow-through, this is the place to go.

After a frustrating experience with Safelite, Ray Sands Glass completely turned things around. They showed up at my home in Buffalo in less than 24 hours, replaced my window in just 30 minutes, and even included complimentary new wipers. Their team was fast, professional, and incredibly courteous. I’m beyond satisfied with the service and would absolutely recommend them to anyone needing auto glass repair done right the first time. Thank you, Ray Sands!

This is a great, local small business at 3315 Chili Ave. Rochester Specializes in residential and automotive glass repair, replacement, and tinting. Very friendly workers!! I'm glad I just gave them some business...and they did a great job!

I had a cracked windshield. They helped me file my claim with my insurance company. Had a appointment within a few days. Excellent customer service. Conveniently located. Highly recommend. Also, they replaced my wiper blades.

Went to two other places who said it wasn't possible to repair my car's issue. Then went to Ray Sands (based on a referral from someone who had a great experience) and they did what others couldn't do! They also did it with some of the best customer service one could imagine!! Malinda and Marilyn are absolute all starts- their smiles, their helpfulness, and their willingness to go above and beyond are attributes that are missing all too often these days. Brad, the tech that worked on my car, was EXCEPTIONAL! He sat with me, shared his knowledge, helped me understand the options and the risks, and then executed flawlessly! If you're looking for help with your car windows, mirrors, or otherwise look no further- Ray Sands is the best!!!!!

Best place to get windshield replaced. I have had multiple cars that have had replacements and I have always receive A+ customer service from the office to the technicians. Happy, helpful, and very efficient. HIGHLY recommended!

I had a cracked windshield, filed a claim with my insurance company, and brought my car to Ray Sands. They made everything so easy, and the windshield was replaced, cameras calibrated, etc., in about 90min. They did a phenomenal job and are super friendly (including the cute dogs). Also, thanks for the new wiper blades :D

A rock hit our windshield and caused a crack from the edge of more than 6 inches.. We discovered Ray Sands Glass via a Google search. Their price is more affordable. We are delighted with our new car windshield and wipers. The new wipers were included in the service, with no extra cost, which is very much appreciated.

Yesterday afternoon, a small stone hit my cars windshield and put a small star like chip in it. I called Ray Sands at around 3:30pm and they made an appointment with me for 9:00am this morning. I was in and out within an hour with my chip repaired. This was great service. Give them a try if it happens to you!

Everything delivered as expected. They came to my home replace the windshield on my car and handled everything through the insurance company for me. They even did the recalibrating of the sensors when they were finished with the job, but it needed to be rescheduled for a different day. This required me to go tonthe Chili road location because that is where the recalibration system was located. Just meant I had to drive all the way across the city from Fairport. That said, these guys were quick clean and professional and did the job extremely well. I would highly recommend.

Always a great experience when needing a new windshield (I drive a jeep, so that should tell you all you need to know). I've had to replace 4 windshields and only use Ray Sands. They are quick, pleasant staff, efficient, and the lowest pricing I have found. Any time I've called, they have gotten me in the same day.

My driver's window was stuck down, and I only had a two days before a 9 hour drive. Ray Sands was able to have me come right over and get the window up in 10 minutes. They looked up the price + installation of the new motor I would need and it was a very fair price. As I've had window issues on my car before, I decided to just leave it as is and pull the window fuse. I still wanted to pay something for the trouble, but they didn't want to take anything. Nice to see a honest and helpful local business. If myself or anyone I know needs glass services I will make sure they end up here!

Ray Sands is the best in the business,called them to replace my windshield explained that we were scheduled to leave to go back to our winter home in Florida the next day they told us to come in as soon as they opened the next morning did the job and had us on our way in a couple of hours! Great customer service call them before you call anyone else. Thank you Ray Sands!

Ray Sands filled an insurance claim for a cracked windshield for me and they were phenomenal, I wouldn't want to go anywhere else. They were very proactive in calling me and communicating details and were accommodating along every step of the process. Did a fine job on the window installation, highly recommend.

This place is great. I made the claim with insurance picked Ray Sands and they called me the next day (it was late when I did the claim). They got my car in 2 days later. Since my car windshield had sensors and all that they had to do it at the site but that understandable with programming and such that has to be done. I dropped it off at 9 and the car was done by noon. All the staff there were great. Thank you!

Professional, attention to detail, excellent experience. The Chili branch was positively awesome! After a few difficulties, they installed a new windshield in my 2018 ZO6 Corvette. So pleased, I WILL be spreading the word about this great LOCAL company. Bravo Ray Sands Glass!!

The technicians that came out to replace my windshield were friendly and efficient. The office staff that scheduled my service were also friendly and easy to work with. I’m very glad I found Ray Sands as the larger companies were charging WAY more for the same service. They came to me and had my windshield replaced in less than 1 hour, awesome! I’d recommend Ray Sands to anyone with auto glass issues.

If you own a Porsche like I do, or any very high end auto that you truly care about, and you have to have the windshield replaced, let Ray Sands Glass do the work. Don't let anyone else touch it. Every other windshield installation firm told me they would come to me and be done in 30 minutes. Ray Sands Glass told me I had to bring my Porsche to them and it would take 3 - 4 hours. Their reason was simple -"we know how important this car is to you and we want to be sure it's done right" And it was. Their work installing the OEM Germany supplied windshield was superb. The people at the front desk were superb. The installer spoke at length with me when I dropped my auto off and his work was superb. There are no air leaks, no water leaks, no scratches on my auto. It was as if it was out of the factory. Bottom line - they are true professionals who care about your high end auto like you do. Don't let anyone else touch it.

I've taken my car to Ray Sands twice in the last 2 years for a cracked windshield due to trucks kicking up stones and hitting my window. I have had a great experience both times. They are professional and friendly and I been very satisfied with the work performed. They handle my insurance claim on my behalf which is great. Highly recommend this local business to anyone in need of glass repair

This is the second time in less than 7 years I've used Raysands. Once for an old vehicle that I no longer have for a back window replacement and the other a side window replacement..they came right to my home and are always quick and courteous. I appreciate their fast and friendly service. I remembered what a great job they did before and when I had a window shatter I knew who I wanted to use. Thank you for your professionalism and for always being there. The service techs that I've had are always professional and do a great job. Thank you and I wish you can all get a bonus for your hard work! From the receptionist to the service techs.

Ray Sands Glass was phenomenal to work with on my windshield replacement. They were able to come do the replacement in the parking lot where I work so I did not have to take time off or find a ride to work. They completed did a quality job with great attention to detail. When Ray Sands showed up, I was wrapping up a meeting. They were understanding of my work schedule and waited patiently until I was able to meet them at my car in the parking lot. They explained the work they would be doing and took it from there. Ray Sands also took care of the insurance claim on my behalf so there was no hassle. I highly recommend Ray Sands to anyone who needs glass work done on their auto.