West Herr Chevrolet of Rochester in
East Rochester (NY)

I had a great experience working with Tom at West Herr Chevy in Henrietta. He made the entire process really smooth and stress-free, and went out of his way to help get the truck I wanted. Everything was straightforward with no pressure, and he made sure I was taken care of from start to finish. If you’re looking for a vehicle, I definitely recommend asking for Tom. Really happy with my new truck and the whole experience.

Mike Tyson, yes that’s his name, and Dan were fantastic. I completed the whole process through my phone, went and picked up the car and it went flawlessly.

When purchasing a vehicle I always look for integrity. J. Nichols was my sales consultant. Nichols was extremely competent and knowledgeable in every aspect of my purchasing my new vehicle.

Just brought a 2026 traverse from Conor Holmes! The whole experience was probably the best car buying experience I have ever had! Conor listened to our needs, gave us an outstanding deal and applied 0 pressure! We also worked with his manager Mike who was just as amazing! I loooooove my car and would send anyone shopping for cars to this dealership! We will be back in a few years when our kids need cars!

This was one of the most pleasurable car buying experiences I have ever had. I felt no pressure to make a commitment and they treated me like family. Mike and Julianna were excellent in providing care and being so personal. They made me feel like I was the only customer in the dealership and part of the West Herr family. Zach provided excellent financial support, not sure how he did it but he pulled off the impossible and was able to get me approved and driving off the lot with great terms. Overall I will be a returning customer.

My experience with Casey at West Herr Chevrolet was excellent. He was very personable, friendly and knowledgeable. The approval process for me was quick and easy. I was totally satisfied with the results. Traded my old vehicle in and left with my new vehicle the same day. I went in at 11am and was done and out by 3pm. First time at that dealership and the staff I met there was friendly as well. Thank you team West Herr.

I had a great experience with knowledgeable and helpful staff. The salesman, Leonard Miller, was very professional and friendly. He answered all questions I had and coordinated the sale with no issues.

The team at West Herr Henrietta were all so great! Very personable and pleasant. Mike the salesman showed me exactly what I wanted and explained every option in detail. Zach helped me with financing and warranty options with fairness and proficiency. Jules (spelling) put everything together and went over the paperwork with me, explaining everything. And I have a new car I was looking for! Well, that’s good service in my opinion so I have to say I’m very satisfied. Recommended!!

Leonard was my sale guy I’m came in and told him what I wanted even though I was coming in with negative Equity He took real good care of me. He never made promises. He couldn’t keep. I would definitely recommend Leonard as a sales person. He will take good care of you. West Herr is definitely Second to none when it comes to Customer service .

I cannot say enough about how amazing the staff was, and Sure they are trying to sell a product, but they cared on a different level than most. The truck was exactly what I was looking for. I enjoyed the ride home!!!

We couldn’t have asked for a better experience! Mike always goes above and beyond- he’s knowledgeable & incredibly accommodating which made the entire process quick and smooth. He genuinely cares about his customers & takes pride in what he does. We’re so grateful for his help and wouldn’t hesitate to recommend him to anyone looking for an exceptional car-buying experience!! Thanks Mike!

If you want outstanding service, And hassle free experience go see Lenard Miller. I’ve been dealing with this guy for 12 years and by far the best I’ve ever dealt with, The most upbeat, outgoing, Friendly personality thank you again for your amazing service!!!

I purchased my truck and RochesterThey delivered it to lockport. It was dark outside when I got back to my shop. I noticed the mirror was broken. The salespeople seemed extremely concerned. But in the end claimed it wasn't on their end. The other picture shows wax pencil writing on my truck after it was supposed to be ceramic coated. I don't believe wax pencil sticks to ceramic coat. I don't feel they're honest with the services they perform or things that happened something along the lines must have happened to that truck, and it wasn't inspected. When it left, I will not purchase a vehicle from them again. Nor recommend them for anything in sales with vehicles. I have purchased many vehicles brand new and had problems They pushed the sale out quick. Our pleasant, until they are done with you completely. There's also a dent in my front bumper. I highly suggest. Do not pick a vehicle up from them at night. Time or have delivered without a final inspection. Sheet, because from what I see it doesn't even look like they did a ceramic coat. How could you miss a mark like that

I was in a real bind. My 2015 Silverado broke down while I was in Rochester on business, about 300 miles from home. Chris and his team found the perfect truck for me, then made it happen. I am extremely satisfied with the entire buying experience.

Recently purchased a new vehicle from West Herr and the experience was awesome. My salesman, Mike T., made the process so easy and there was no haggling going back and forth. He listened to what I wanted, price point and made it happen. I am so happy with my new car and my kids are loving it, too. I can’t say enough thank yous to Mike and the team!

Excellent customer service! Came in to see their used inventory, had a truck shipped from another location same day, offered to reimburse my lunch while I wait for delivery to test drive, and worked with me to get the best rate from the best bank. Couldn’t have asked for a better experience, thank you Lydia!

John Nickles was true to form—highly personable, professional, and accommodating. This is the second lease we’ve completed with John as our salesperson, and once again he worked within our budget and made several important accommodations for my husband, who is disabled, to ensure he’ll be more comfortable in his new Colorado. I’ve recommended John in the past and will continue sending family and friends his way. Jules was also amazing—very kind, personable, and incredibly smart and thorough. We will definitely be back again for our future car-buying needs! Thank you West Herr!

We had a wonderful experience leasing our new vehicle thanks to Leonard and Olivia. Leonard was very efficient and made the process smooth and pleasant for us. He made us feel welcome and appreciated. Olivia was so helpful and went the extra mile for us, more so than other managers at other dealerships that we have dealt with. Nico explained things thoroughly and helped get us a great deal. We are grateful for a fantastic team that helped us!

Our purchase could not have been easier. The salesman was kind, authenic and to the point. He promptly answered my questions and made sure the cars I was interested were there and ready to drive.

Standing alone, Vito is just amazing! His knowledge, his kindness, and most of all his attention to the customer is unmatched anywhere in western NY! Vito went out of his way many many times to accommodate me and my family’s needs. If you want straight forward, customer oriented, actual genuine customer care… go to Vito!

I was fortunate enough to work with the team at West Herr Chevrolet in Rochester for my purchase of a 2500 High Country. The entire experience was amazing. I was made to feel important and respected throughout the entire purchasing process. Dan Dettorre, Mike Clark, Tom Reynolds, Nico (finance), the detail team and the rest of the staff enhanced my purchase experience. I would recommend this team to anyone who is in the market for a new or used Chevy! This team truly has your best interest at heart.

Tom was very easy to work with and friendly no pressure. Helped me Hammer out some final details. Im very happy with my purchase and the whole experience.

Chris was super great to work with. We discussed the vehicle we wanted and he jumped right in. This was truly our best experience purchasing a vehicle. We will definitely be seeking Chris, and West Herr’s support for our future needs. THANKS CHRIS!

This was my first experience buying a car from a dealership, and I’m so grateful I had the chance to work with Lydia! I really appreciated being able to work with a woman in such a male-dominated industry. Not once did I feel pressured or like she was just telling me what I wanted to hear to make the sale. She was honest, realistic, and made the entire process comfortable. Lydia went above and beyond to make sure I got everything I wanted at the best possible price. Even after the purchase, Lydia continued to be available to answer any questions and help me understand all the features of my new car! I got the 2025 activ equinox from WestHerr Chevrolet in Henrietta.

This is my second car purchase from Leonard and his wife, and I couldn’t be more satisfied. They are professional, trustworthy, and truly care about their customers. The process was smooth from start to finish, and their honesty and excellent customer service make them stand out. I highly recommend them to anyone looking for a reliable vehicle and a stress-free buying experience!

I had the most amazing experience at West Herr Chevy! My twin sister recommended them as she bought a car from them, and from the minute I walked into the door I was greeted with a smiling face and helped right away. Lydia was friendly, and listened to my needs. She found me the perfect car for my family and my financial needs. It had such low mileage for its year it just seemed to be a perfect fit! She made this process so easy and was with my every step of the way. I highly recommend West Herr as well as Lydia if you're looking for a friendly, understanding and professional sales woman! I will definitely be back and try to bring friends and family!

Absolutely Unbelievable Experience – 1,000% Recommend! I recently had the best car-buying experience of my life at West Herr Chevrolet in Henrietta, NY. I was considering an electric vehicle and came in for a test drive on a Monday. The car I had my eye on ended up selling that day, and there were no others in stock. I was disappointed, but the team didn’t miss a beat. By Wednesday, I got a call saying they had tracked down a vehicle all the way in Syracuse, brought it back the very same day, and made it possible for me to take possession that night—just in time to take advantage of every available rebate, including one that was expiring that day. They literally stayed two hours past closing to make sure everything was perfect. The entire staff was incredible—friendly, honest, and not at all pushy. They truly had my best interest at heart and worked hard to get me an amazing deal and a fantastic warranty. I felt completely taken care of from start to finish. If you’re in the market for a vehicle, especially an EV, this is the dealership you want to go to. Ask for Bill—he went above and beyond, and I can’t thank him enough. I’m absolutely in love with my new EV! Thank you, West Herr Henrietta—you’ve earned a customer for life!