What clients say about ROC RECYCLING COMPANY in East Rochester (NY)
The worst part was they refused to accept the bottles because I speak Spanish. They're so despotic and miserable; they don't deserve to be serving the community. Personally, it was the worst experience I've ever had in my entire life 😡
I have been in this place 2 times first time in a guy was telling he spoke with me before told hims it's the first time I was in there he must have me confused he was agitated for some reason 2nd time in just walking in the door the guy gets mad because I opened the door and it slammed maybe some wind told the guy it was not my intention but again agitated for some reason I left with the bottles and gave them to 2 lady's that were leaving
Put a sign in the door if it bothers you that much no need to be agitated
I bring bottles in for someone that is blind to help outwill not be going the again a little courtesy goes a long way
They’re great locations especially the one on Smith Street! I love their fast friendly service and immediate returns! Thank you so very much at ROC Recycling Company!🥰
03/11/2025 Tuesday around 3::50 pm the door was locked and they said they were closed.
After carrying bags over a mile what kinda reviews can you leave accept the fact they are not honest about closing times.
Finding this place is quite easy. There is a large sign and recycling containers let you know you have come to the right place. There is ample parking on site, making it easy to unload your recycling. Be prepared that you will have to stand in line to return your recycle, as many people return large quantities. There is a strong unpleasant smell of beer and other drinks in the room... The staff is friendly and welcoming in their own way. Another important point is that not everything is accepted for recycling.
I just wrote 3 miles on a bike it says online they close at 4:00 I got there at 3:45 the guy came outside and said they weren't taking no more bottles because they would be counting past 4:00 but if they don't take bottles up until 4:00 then they should not say that they close at 4:00 I would give zero Stars if I could
Horrible experience. I was accused of something by some employee at the Smith St recycling center. It was slanderous and told in front of several customers there. I am thinking of suing them as they embarrassed me even though I did nothing wrong. The humiliation was incredible even though I've been a customer for years
People working were disrespectful to some of the people in line. I felt bad for some because they look like they are on a struggle. Although I was not disrespected, seeing that type of behavior really irked me. I no longer go here.
I always feel like I’m getting gypped when I go there. I only say this bc I went to another redemption center with just about as many cans and made out wayyyy better. And how I’m roughly comparing the amount of cans is by how many bags I can fit in my vehicle same vehicle used for both places…..🤷🏼♀️ Idk that’s just my personal opinion I will say the staff is friendly tho.
Be careful one guy wants to scream @ u , so u plan on leaving but cart behind?' I replied , ' how can if I have to take it with me?' today me. Squinty eyes screamed @ me, ' U CAN'T PARK BACk THERE, THIS IS PRIVATE pROPERTY!' I told me squinty eyes he never told me I couldn't park back there, he just put my cart to the front. I told him then he would scream that I scratched someone s car. Then he seemed bconfised. ' No ONE IS PARKED HERE NOW! dONT PARK BACK THERE! Mr. Squinty eyes HAS NO PEOPLE SKILLS, SAD . bUT YET tHeY WANT UR BUSINESS!
Only place I use now to recluse. They are super nice and SOO Fast! I had 8 full garbage bags when I went in, 20 minutes later I was out. And the place is never full if you go after morning or lunch rush.
Everytime I go the staff are friendly and fast. I trust this place. Not every bottle return machine takes all brands of plastic bottles of .5cents so we only go here now for our bottle returns
I only go here ! They are fast and friendly! Never had any issue
Update
The last two times I've been here horrible! This one guy here ripped me off for sure and then today they had a six cent for every bottle well i got there at 1215 it was packed crazy so i waited a few minutes outside still wasnt moving still waiting at 1225 the same guy who ripped me off wanted to locked to door so I ran over like wait I've been waiting it was just so crazy in here hes like come on Im like I got some more bags he proceeds to tell me I can only come in with whats in my hand I said thats not fair I've been waiting right here . For someone with anxiety being in a little place like that isnt good for me he said oh well you can go to hudson merry Christmas!! How rude. He said he doesn't wanna be there til 2 well then you shouldn't work there and futher more I didnt do anything to be treated such a way!! Never going here again
I wouldn’t waste much time with these “bad reviews”. These guys are always on point: if anything they would round up your change — NOT down (just make sure your bottles/cans are legitimate and not destroyed redeemables); it is kept incredibly clean - for the nature of the business; it has excellent location, dependable hours, and very friendly service (for friendly people).
They are scammers !! You need to count your cans correctly cause they will not add all your cans up the boss man hires the kids to teach them to not count all your cans and bottle,.. If anyone els Agree Thank you But for me I will continue to go to tops any tops near by
I gotta admit, the workers there were pretty skilled and quick, but there's a better option -- just go to a store such as Walmart or Tops and do it yourself. The employees are quick but not quick enough to be on an automatic recycling machine. Just a heads up -- it's stinks horrible in that place.
The brothers here are fast and let you know your count about every one-hundred bottles. I live outside the city and bring my bottles here. The most polite redemption center I've dealt with.
Update: still living up to the 5 star review I did 10 months ago.
They straight robbed me i pre counted the bottle to 250 they took all of them n said i only had 147 that over 100bottles they robbed for 5 dallors i stated to argue wit them they got violant n kicked me out i would nt recommend anybody to go there
2 times that I went there & never had a problem. They are quick & when it first opened I was there met the owner really nice guy & his crew. Keep up the good work
2374 Chili Ave, Rochester, NYBottle & can redemption center
Website
