This rating is based on customer reviews, inventory size, pricing, and service quality
In East Rochester, NY, NAPA Auto Parts scores 75/100. Reviews trend generally positive for its knowledgeable, hands-on staff, helpful guidance, and a good selection that makes finding the right parts easier; coupons can soften costs. Common complaints include inconsistent service quality—stock mix-ups, slow wait times, poor follow-up on account setup—and one report of unprofessional behavior. Prices run higher than online, but convenience and on-the-spot help (even installs) add value. Based on limited recent feedback, sentiment is favorable but not uniform.
Great place to go for auto parts! The service at the counter was great! The parts person I interacted with made sure that what I was getting was what I needed, which I appreciated. Use the coupons and scan the flyer for discounts.
Totally unprofessional just flipped out on my dad at counter when he was asking for parts for truck the guy couldn't figure out what we needed and flipped out on my father threw the tablet and grabbed his coat and walked out on him . Total joke I have never experienced such a unprofessional place
The level of professionalism and kindness from a gentleman named Bill was astounding. I came in looking for windshield wiper blades and left feeling educated about the differences between the products sold. Not only did Bill help me install the wiper blades, but he also taught me how to install them as well. A+++
Called in advance. Said they had stock. When I got there they said they didn't have it. Then another salesman said they did have it. I'll avoid in future,
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