AutoZone Auto Parts in
East Rochester (NY)

Would recommend! Nani did an amazing job and changed out my battery on one of the the coldest mornings we have seen in a while. Will definitely be coming back

Nani the associate was wonderful and helped me with my battery replacement!

Best Auto Zone in town! And that’s because they got a guy name Ken there! OG will make it happen no matter what. Highly recommended

Literally told me they don’t do obd2 readings after 6. Even after I’ve offered to do it myself. If this is a new policy, it wasn’t there when I was working there. Insane.

Thanks Adriana for helping replace my battery 🪫 by warranty

There are some girls that are working for autozone. They have bad attitude instead of saying hi to the customers or smile. Nothing just a bad nasty attitude. It'll be the last time I shop there, I rather buy my parts on line,as long it not AutoZone.this one is located on East Ridge Rd and Carter St two of the nastiers young lady I ever deal with..

Took my new 2025 BMW 740i to Autozone after 5 different male techs at various local auto shops couldn't figure out how to replace my wiper blade....Adrianna 'a lady & prefessional figured it our within minutes. Love it!

Chris the parts guy at the back counter he knows his parts an if u have any questions Chris can help he can tell u how it goes on really really helpful go see for your self an the rest of the crew r the same all great people that know there jobs

Steff wasn't exactly friendly two girls were just standing there staring at me for 3 minutes finally a manager came out from the back and helped me

April said they didn’t have an ODB scanner to read engine codes and then I go in the store the next day on June 4th and she’s gets the scanner to read an engine codes. Not to mention she effed up my buy here/ pick up at another store order. Trash customer service

April is beyond knowledgeable and above helpful. She is everything that is right with the store and made the experience an absolute win for me and anyone lucky enough to be helped by her . Major thanks !!!

the customer service here was next to none! Adriana, although she was handling multiple customers, greeted me pleasantly. She then proceeded to cash me out and offered to help me change out the break light bulb on my car, which i was nervous about doing on my own. ADRIANA shows an amazing example of what customer service SHOULD look like. She works hard, multitasks and is quite confident and cool in her ability while she’s doing it. Adriana is definitely the most genuine and knowledgeable person i’ve come across at an AutoZone and many other businesses recently! SHE MADE MY DAY. i actually cried on the way out, thinking that there are still good people in this world! Thanks to Adriana for showing up!

I was referred to AutoZone to get my engine light checked for problems A wonderful lady, April, came out to my car and diagnosed the problem. She saved me a trip to another service station that would have charged me $150!!! I am a senior on a fixed income and she was an angel in disguise! Try this store for all your automotive needs, they are a great group of people, especially my angel, April. 😀🐕‍🦺🐾🇬🇧

I would like to share my gratitude for the service I received at this store. Specifically Arianna whom answered my call and did everything. She fixed my problem with the assistance of all employees. I will always go to this store in Rochester NY. This store and all employees should get a raise, and a pizza party!! Thank you

Went in and got wiper blades and windshield washer fluid. I was helped by John C. He put my wiper blades on for me before I was even finished putting the windshield washer fluid in my trunk. Now that's what I call speed service. Thank you John.

I advise anyone who needs parts in a timely manner to avoid this place at all cost. I placed an order for pickup at 9 am for parts that are in stock at this location and not at my local store. After waiting all day for a ready to pick up email, I made the trip to this location the following morning to inquire about my order, to which I was told that they had forgot to call me the previous day and that my parts had to be ordered from another store and should be there within a hour or so. So I made the trip back home and waited 2 hours called them back this time as to not waste more gas and time to be told that now they will not be in till the following day. They sure could take my money immediately but apparently having someone pull parts or call and say the part are not available isn't in their plans. I could understand being busy and it taking some time but you can't tell me that within a full day there wasn't any time to call and relay that information.

I went to return $400 worth of parts that I didn’t end up needing. “Manager” Maylair tried to tell us we could only get store credit since we couldn’t find our email receipt. He was incredibly unprofessional, rude, and raised his voice several times throughout our interaction. Instead of looking up my phone number to see the purchase history on my account, he insisted there was nothing he could do and would have to give store credit…After begging him to type in my number, sure enough the purchase receipt was on my account. Following this I able to return no problem; however, overall a terrible experience and it felt like the manager was trying to take advantage of us. Be weary if interacting with this manager.

Not sure if I was being punked or not, but I called to check to see if they had the battery I needed or a comparable battery. The employee confirmed multiple times the part number that I was giving him, he said they had 3 in stock and then I literally said "is your inventory system pretty accurate?" And he confirmed that it was. Here I am doing my due diligence before making the drive and when I arrived nobody had any clue what I was talking about. I confirmed that I called the correct phone number and that I called to check and still nobody had a single clue what I was talking about. Thank you for your service.

My husband was on hold for over 30 minutes. We managed to drive the whole way to the store while on hold. The cashier that was ringing us up also was interrupted by another cashier and helped her before finishing our transaction. This is for Irondequoit specifically. Henrietta has always been great.

Don’t go anywhere else for your car needs. I highly recommend this store. The staff is professional, knowledgeable, work quickly and go above and beyond to take care of their customers. A great experience.

Average place with average help. The employees are friendly, but will leave you waiting for extended periods of time without even saying something like "I'll be with you in a moment" so you know they'll be with you when they can.

Awesome service! Needed a new car battery, and they helped me figure out what was the right fit for my car. They were super helpful through the whole process! I'm very thankful for the staff at AutoZone.

I would like to say that Mr Patrick the Parts Manager took great care of me. I called on the phone prior to coming to store so when I got there, I introduced myself and he immediately took care of me. From time of getting to store and Mr Patrick taking out his time to help me and fix headlight for me was all of 20 minutes tops. Kudos to Mr Patrick on East Ridge Rd.

I was blind and couldn't find the thing right in front of me. The guy helped me right my ways. This store felt a bit better staffed and stocked then some of the other locations I've been to. I have no complaints

Visited this location after spending a couple hundred dollars at a dealership in Webster who could not successfully diagnose my vehicle, within a few minutes,I had the answers I needed! Patrick did a great job all around; installing the equipment and provided excellent service. They do look to be short staffed,I waited in line a few minutes &the phone was ringing non-stop; so be prepared to wait,otherwise I would definitely recommend!

I really wanted to thank the wonderful crew at store #4729. They were so helpful and considerate to me. I personally would like to thank Johnnie, Crystal, Kevin and Ricardo for being so nice and accommodating to me. I won't to say that I am recommending this store and their employees for such professionalism. 👍🏿👍🏿👍🏿

My buddy and I needed a caliper for his grand cherokee. We buy enough parts where he had earned a 20 dollar credit off the next purchase. It was a nice bonus. After the "clerk" looked up the part, went over the core charge, took his info foe warranty details she took the 20 dollars credit off. Then she asked how he was paying and he replied cash. Come to find out most of there computers (and registers) are setup for credit or debit cards while there is a single one for cash. The problem was the computer deducted his 20 dollar credit and it was gone. After sending the transaction to the cash register it was lost in computer land. One employee (Justin) tried calling the 00 number for the rewards program but it was a weekend and we were out of luck. To be honest we were ticked. The employee messed up and we were out 20 bucks. Justin was able to fix it where the 20 dollars would be refunded (in a couple days) to his account and then took 20 dollars off of the caliper. Justin went out of his way and corrected the problem. Due to his actions both of us will continue to go here (even when there not the cheapest)