This rating is based on customer reviews, inventory size, pricing, and service quality
Northside Salvage Yard - Used Auto Parts in East Rochester, NY earns a strong but uneven verdict: 86/100. Many reviewers applaud fair pricing and broad inventory, quick counter help, fast shipping, and smooth part performance. Customer service is often friendly and respectful, yet several posts report rude phone interactions and poor communication about in‑stock parts, including wasted trips and one serious discrimination claim. Finding parts is usually straightforward, but a few note confusion/disorganization and occasional wait or pricing surprises. Good for value seekers—verify availability first.
The girl that she answer the calls she’s not supposed work on phones or she have the part but she said we don’t have the part you looking for because I saw they have it on eBay and she has no respect to the customer the first and last time dealing with
if you want to waste your time and nerves, then contact this company, they say that the parts are there, then they talk all sorts of nonsense and cannot find anything... don’t waste your time...
never work with this company, these guys don’t understand what they are doing. We provided the part number and VIN number of the truck, we were told that the spare part was in stock, the driver drove 360 miles on the spot and they replied that this spare part was not in stock, but they can order it too will arrive within 3-6 days of course they took the money in advance, 4 days passed we called them they said that we ordered the wrong part and the one we need is in Michigan and we need to wait 7 days and of course pay an additional $800, we provided all the necessary information and wasted a week of time NEVER work with this organization
These guys are awesome! I called and told them I had a car to be picked up, they came and gave me a competitive price, took the car in a couple of minutes. Great job!
Probably the best salvage yard customer service I experienced in Rochester area.
Toni W. always goes above and beyond to help me or my dad as customers to find the best deal on quality used parts sourced locally or from out of state. She’s has been very helpful and proactive.
Thank you so much!!
Much recommended used parts location.
Picked up my car no issues very friendly no issues thought they would pay more for junk cars but this was my first time getting rid of a used car they don"t pay anything for tires which mine were brand new so I keep them
Very Very Very rascist! Three times attempted to pick up a part out there. And before I could get anything straight to if they would gave my part. Became Very rude, told me off! So called manage was extremely rude. Told me he didn't want my kind of business out there. Very disappointed.
I am clueless when it comes to auto. They are very patient with me and always taking their time to help me out. Affordable and helpful. Will totally recommend it to my friends.
Ordered a part and had to ho pay for it didn't have one in site made me pay fir it anyways and come back 3 days later so they could get it from another site and that site shipped my paid for part broken then they say ill have it shipped directly to you I wait another day only to have them call me back and tell me they cant fulfill my PAID FOR order and have to refund my credit card....meanwhile the window is down in my truck and I wasted another week trying to get it through these guys and never got anything but more headaches and BS.....very poor rating from me for this and I will probably never use them again
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