This rating is based on customer reviews, inventory size, pricing, and service quality
Long Pond Auto Parts in East Rochester, NY earns a stellar 99/100. Reviews praise knowledgeable staff (Gary called out often), old‑school professionalism, and standout customer service—helping locate the correct part the first time and even installing small items. Pricing is frequently noted as lower than big‑box stores, though one shopper found washer fluid a bit high. Inventory reach is strong for a small shop, with excellent cross‑referencing and special orders. No notable complaints about wait times. Family‑owned since 1971, it offers excellent value and reliability for parts shoppers.
Gary was very friendly and helpful. I loved the lawful concealed carry welcomed sign outside. I don’t want to go anywhere else for future auto parts needs. May God bless this business.
I went here to get a rear windshield wiper for a 2008 trailblazer and the man that worked there today at 1pm was awesome! He helped me find what I needed and even came out and put the windshield wiper on for me! Amazing customer service! I will definitely recommend this service place to anyone looking for those things they carry!!!! Thank you
I would give them 10 stars they know there stuff they are the most knowledgeable Auto parts store thanks guys you are my new go to store for Auto parts if anybody goes there you won't be disappointed ?
Great old school values. They care about their customers. Quality and service you can trust any day of the week. They have the knowledge and experience to get you the right part everytime. Gary will move heaven and earth to get you what you need everytime. You want reliable? Go to long pond.
Best, friendliest, most knowledgeable parts place hands down! I would never go anywhere else. Family owned small business that cares about their customers and about the quality of the product. Highly recommend
Just dropped in because I ran out of windshield wiper fluid and it was the closest place. The people at the desk were helpful and friendly. They even helped me with directions to my next stop (I wasn't familiar with the area) in addition to directing me to the product I wanted. Polite and professional manner (and the in-store German Shepherd Max is a very nice dog). A good experience, although the windshield wiper fluid was a little more expensive than I expected.
Very knowledgeable and helpful. I always get the right parts, and they seem to be better quality than big box stores. Great inventory. I drive from the city to shop here, passing dozens of other parts stores. We all know how frustrating it is to deal with a parts guy who doesn't know cars...These folks know what they are doing. Easily the best parts store in Rochester from my experience. If you can't find it, they can. (Cross referencing gurus)
Awesome service. Way cheaper than those big boxed stores. The owner has been in the business his entire life. His father opened it in 1971. Family owned and family operated. Support the local businesses
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