IAA Knoxville in
Knoxville (TN)

IAAI KNOXVILLE JUST WANT TO SAY THAT IAAI STAFF CHERIE, JENNIFER, ROXY, PATTI, & CHIP ARE REALLY PROFESSIONAL AND GET THE JOB DONE!!! EVERYONE FROM THE OUTSIDE YARD TO INSIDE STAFF ARE PROFESSIONAL AND EASY TO WORK WITH.... THEY NEVER GIVE US HARD TIME AND ARE ALWAYS AVAILBLE ON THE PHONE FOR ANY QUESTIONS OR CONCERNS!! THANKS IAAI!! MAHDI AUTO SALES KNOXVILLE, TN

Jennifer and all the other ladies are great! A refreshing change at an insurance auction house! Best experience I've ever had at an auction! Thanks ladies for being so kind and helpful!

Lack of customer support is over the moon. Just realize you won't have any backup or support with any issue. Fees higher than any auction and no, I repeat NO customer support at all.

Chip, Jennifer and all the staff are very helpful and courteous

Anybody that ever gets their car towed here be prepared to file a civil lawsuit against these people they steal your items out of your car and file false paperwork

If you ever have to deal with this company I feel for you. NOTHING they've told me through this process has been true. For 2 weeks we've dealt with them and the insurance company to get the car released. I was told my son and brother could pick up the car, the notes were in the account etc. They drove over an hour to get the car to be told none of this was true. I only spoke to 1 person there by the name of Jennifer. Someone called from the yard to finally get it all straight. Be sure you hold their hand through the process it seems that training and communication are extremely lacking.

Even tho the title loan was paid in full they are holding my car!! Police are involved!! Very rude disrespectful people!

Do you not buy the 2008 Hyundai sonata silver it is rusted all the way through but if it's CV joints are busted and it leaks all fluids

From the front office to the guys in the yard- everyone was awesome! Super sweet staff all around! If you are going to this location just remember that they didn’t put you in your situation. They have rules to do their jobs just like we all do! Just be kind and I guarantee all they want to do is be helpful!

Nice people. They worked with my son while he had to battle it out with AAA to get his car towed. We had to make two trips to Knoxville from kingsport (94 miles one way) because of them.

Branch Manager Cheri has outperformed every Branch Manager that i have personally dealt with. I have done business with IAA for many years and most branch managers lack the care and resolve that Cheri Hollister demonstrated. She helped me resolve a matter that was unforseen and just when i had given up hope...here she was, exhibitin outstanding customer service. She got it done.

All these reviews scared me . I went there today and I have to say every one I spoke with was very nice and respectful of me . Every employee at this place of business was very helpful . I can honestly say that I have never met a nicer group of people. Jennifer was the main person I worked with she went above and beyond what I expected! Everyone who has negative cOmments on staff here might want to check themselves . You may be just getting back the way you treat them.

I would give them 0 stars if possible and they know why!

Good service but how about repaving the entrance and loading area? Potholes EVERYWHERE can damage tires and suspensions.....with all the fees yall charge you can afford maintenance

Worst customer service. Condescending and seemed frustrated about basic questions being asked. I had been told that my car would be picked up between 8am and noon today, and they would call me 30 minutes before arrival. I received no call and it is 11:45. I called the office and to make sure they haven’t forgotten me. The lady who answered was annoyed and all she could tell me is that it is on the list to pick up today. No ETA not even a window. She couldn’t tell me where on the list I was. They seriously need to do better about keeping track of their drivers and scheduling.

The manager and office staff were very rude and unprofessional. The parking lot was littered with trash. They would not deliver my vehicle until I went to a local hardware store and purchased a safety vest. Vehicle was ride and drive, did not have to be loaded. They delivered my vehicle on a fork lift even though it was drivable. The fee's they charge are a JOKE - service fee, internet fee, 3.25% cc fee I WOULD NOT RECOMMEND THIS AUCTION!!!

Very rude customer service. They never put my car in the system after having it for 9 days and I got told it was going to be put up for auction in ten days which was a lie. They couldn't find my vehicle after a lady sent them pictures showing them where it was. Apparently other customers were having issues with them too. The guy who helped me stuck of cigarettes.

They were very courteous, considering I was there to collect my belongings from my repo vehicle.

They suck and have been reported! Can't go in the building and be helped without a mask. I have a medical disability that prevents that and they started helping me outside the door, however, when she went back in some guy comes back out a few minutes later to tell me they can't help me. I have reported the discrimination! This has been the only facility I have had a problem with, no others. Be blessed!

Poor service, high fees, and inaccurately inspected/labeled vehicles. Do not trust the online descriptions of the vehicles.

This auction is a total joke. Bought a car online on an if bid. Never recieved any notifications to let me know they awarded me the car. Logged in weeks later to find that they did sell me the car and there were $450 in storage and late fees. Pleaded my case with the manager that I had no idea the car sold to me and he confirmed there are no notifications sent on if bids unlike every other auction I have done business with for 20 years and refused to work with me on the fees.

They haul cars around the lot with a forklift.they damage vehicles that are there cause of repo and they dont fix what they damaged.very sorry place..very nasty as well.need clean parking lot

Had a terrible experience at this business today. it didn't feel good and definitely was not a positive reception when I went up to the table to ask how I could go about registering to be able to buy cars at this auction. The lady was not friendly and didn't listen well in the information she provided surely wasn't helpful instead of having specific information she said I should just go to tn.gov I said that that wasn't very helpful since it's such a large website. And it'd be helpful to have a hand out and she told me that that's all she knew. She could have went to someone higher up in a supervisor to get some help but she was unwilling to do that. She was unfriendly and surely we didn't feel welcome walking through the door I told her I could get more information then she gave me by asking my friend who comes to the auction and she replied then go ahead and talk to your friend. That was quite rude. She asks what my name was in my phone number as she must have been doing some sort of recording and taking down everyone's name and phone number who came through the front door. I definitely wouldn't buy a darn thing at this place and surely won't register once I find out how

Insurance auto auctions at this location it's great office ladies are super polite outside the office workers also great and promptly fast as A transporter I must say always pleasure to come here

I was buying here for 8+ years. Rude and unfriendly customer “service”. If you don’t like your job just quit, don’t make people leave your place in stress.

Been buying from this location since it was Sadisco, then Verastar, now its iaai. My buyer#was 231 when I first signed up in the 90's !

vehicle described as starts, received with 3 holes in engine. not possible it was starting at auction. Wrong description. Out of state buyers, don't rely on their description. They lie to get more money on bad vehicles.