This rating is based on customer reviews, inventory size, pricing, and service quality
In Knoxville, TN, John Story Truck And Equipment scores 88/100 with mostly strong reviews. Customers highlight knowledgeable, down-to-earth staff (John and Nate), wide semi/truck parts inventory—including rear ends—and a clean, well-organized yard that makes hard-to-find parts easier to locate. Pricing is often viewed as fair, with helpful service and solid rebuilt transmissions. Complaints, though fewer, mention rude interactions, a strict no-returns policy, one mismatched part sold, and occasional wait times. Net: great selection, professional help; confirm fit and policies before buying.
What clients say about John Story Truck And Equipment in Knoxville (TN)
We needed a charge air cooler for our Coronado Glyder. Nate helped us out. We initially got the wrong size but, they were able to help us and get the driver going again. Great to do business with.
Thanks again
Tyler Venable
Special Transportation Inc
This is my first review ever left for John and Nate, purchased off them for years . If you need a used part for a semi this is the one stop shop , I’ve always dealt with Nate talk to John thru the past and are wonderful honest as they come . Won’t find better people on all East Tennessee.
Thank you again Nate for always being so cool and helpful pal .
jeremy Shane greene
Buying parts for Peterbilt
I was sold an used air compressor for $600 with wrong size gear attached. I spoke with a rep there and there was no accountability that the wrong part was sold to me. He tried to make me believe that air compressors don't come with the gear. Had to spend another $800 for the correct gear plus labor....
I've been doing business here for years. The entire staff are great people, knowledgeable and friendly. They always share their knowledge and skills when I'm on a problem. Excellent inventory of parts trucks, rebuilt transmissions by Nate who is very skillful. Highly recommend!
Hobo Alley kitchen showed up to find a differential for an old 1992 bus we run a free food traveling kitchen from. They were very helpful and knowledgeable on what we needed and gave us a break on the price of what would have broke us. Thank you. We will recomend you to any of our other bus missions out there if they are ever broke down in the area.
Very nice people! The place is very neat and orderly. Had just what my Sister and Brother inlaw needed for his semi couldn't find it any place else. Definitely will be back should he need anything else!
They have ok prices, but they don’t have any return policy. We bought Computer than few hour later mechanic find out it was just a fuse, we never used it I tried to return it with a restocking fee John said he will work out with me,but his SON SAID NO WE HAVE A BIG SIGN NO RETURNS.
Before you buy something make sure you will use it %100 because they will not take it back.
I love going here to finding parts u can't get online.
This is the only place in Knoxville that I know a man can get used truck parts from salvage trucks.
I have been here multiple times for used truck parts.
Love this place!!!!!!!!!!! they have everything you will need on a semi truck plus more. What I love the most is how organized the yard is I have been to many junkyards but never an organized one. Also to they are very helpful and have good customer service especially Nate he is awesome and addressed all of my questions. Very good prices.
The people are so nice and was able to get me all the parts and chrome I needed for my truck, it's running and looking good, thank you guys for all your help, I look forward to shopping with you in the future.
Great place to get quality used semi parts, I was able to get the parts i needed and even spotted some parts i needed to go back for a second trip! And for future repair projects!
We got a rebuilt transmission from John Story. He went above and beyond to answer all questions. The staff was very knowledgeable! We look forward to doing more business with them.
Great place if you need any parts for your semi! Great atmosphere. Owner is an Awesome gentleman. Were recommend this stop to all truckers. Thanks Morning Star Transport TN
Do NOT buy a transmission from this place! They are NOT REBUILT!! THEY ARE NOT REFURBISHED!! THEY ARE JUNK!! 2 transmission later and 3 installs all on my nickel and the trans still don't shift right. Hoping it lasts til I can save up enough for a real remakes trans. John tried to blame it on other parts but I had the shop replace everything with new while it was apart the first time. 8000.00 dollars later I still have a trans that is messing up and John says he is "over it"! Once he has your money your screwed!!
Purchased used drivers seat for very reasonable price. It didn't need very much cleaning up. The seat worked as expected once installed.
John and his people are very professional and go the extra mile to be helpful.
2960 Knoxville Center Dr, Knoxville, TNAuto repair shop
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