This rating is based on customer reviews, inventory size, pricing, and service quality
In Knoxville, TN, reviews of western ave wrecker service and service center are polarized but lean positive: 71/100. Many praise fast, compassionate response and same‑day repairs, professional drivers who help in tough spots, fair towing rates, and an owner willing to make things right. Common complaints are steep or shifting prices, cash-only/exact-change rules, add‑on/storage fees, rudeness, lost keys, and reports of vehicle or property damage—some unresolved (pricing and damage disputes). Response times are usually quick; waits sometimes tied to insurance. Little info on inventory, yard organization, or parts‑finding.
What clients say about western ave wrecker service and service center in Knoxville (TN)
I had tire issues on the interstate. We had to pull off due to a very flat tire. The mowers flipped a rock on the interstate and there was no way to avoid it! The owner was in the same lot and he graciously came over and changed the tire for me! Thank you for your kindness!
My son broke down last night and Roger with this wrecker service made sure that my Son got picked up, car towed to a place that fixed it, and got him home safely. It was late and he still made him a priority and blessed him and me by handling this. He went over, above and beyond and I pray that he gets many blessings from this. Wonderfull man, wonderful service, and I 1000% recommend this company!
Roger is an amazing man. He helped my husband out and was truly a blessing. He gave us some very much needed hope. Thank you Roger. Highly recommend calling them when needing help.
Roger went above and beyond to help my brother last night. Wrecker services are called when we are at our lowest moments. Roger was a light in the darkness! There are not enough thank yous for your help! Call this wrecker service! They are God sends!
The owner, Roger Fisher was very professional and kind spirited, he seemed to genuinely care about us as people. They don't make em' like that anymore. Over all we give 5 stars.
I inquired a towing service and THANK YOU Roger for your assistance today! I really appreciate your help and guidance. BTW the screw never punctured the tubing
They helped me and my daughter stranded at children’s hospital locked out of our car in the cold. They are an absolute blessing and if I could give them a bigger star rating I would!!! They really care and are wonderful people!!! Very highly recommend a million times over.
What an amazing company to do business with. They were able to tow my truck and get it fixed on the same day. Pleasure to do business with. Will definitely be a returning customer.
Nearly 6 years ago our piece of garbage Prius shut down on us while we were visiting Knoxville. This tow company was who our insurance called and the driver was on the other side of the city from where we were but he came as quickly as he could so he could get it towed to the Toyota dealership down the road before they closed. Great service from this company!
I had put a bad review on them at first because they towed my daughter's car from her apartment due to it having a flat tire. He called my husband back later and they talked through the situation and decided to bring it to our house without extra charge. They are willing to do thier best in a bad situation and especially in this economy, that is much appreciated. Thank you for making a terrible situation better.
Roger from Western Avenue Towing, 1404 N. Central Street, Knoxville, TN. 37917, was absolutely wonderful. On Saturday, June 08, 2024, my car just stopped in downtown Knoxville. Not knowing who to call, I called Western Ave Towing and Service Center for a tow. It was a very hot day and Roger arrived within 15 minutes. He was extremely polite, professional, helpful. Roger towed my car to Lenoir City. Roger definitely saved the day. I was amazed at how quickly he responded to my call and how efficient he was in loading and taking the car to Lenoir City. Roger went above and beyond and called me to say the car had been delivered and parked where it need to be parked and the keys were in the box. Excellent Service and a great man. A big thank you and shout out Roger.
Virginia Johnson
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