Pep Boys Auto Service & Tires in
Knoxville (TN)

Stopped in for some routine maintenance and left with two holes in one of my new Michelin pilot sport tires from all the scrap metal in the parking lot. I would never use Pep Boys again.

Clean and courteous! Work was done quickly and fully explained. I knew what I was paying for and why! The workmanship was excellent and clean, the truck tracks perfectly down the road!

Do NOT take your vehicle here for an oil change! They charged me for my synthetic service, drained the oil and did not put the required amount of oil back into my vehicle. This is a newer vehicle that has been serviced regularly through the dealership. I took my chances with PepBoys on doing to oil changes because their hours worked better for my schedule. Thank GOD for WARNING lights! I will NOT be returning to PepBpys except to get this resolved and a refund! Take your vehicle to the dealership! Avoid this place at all costs, it will cost you time, money, and cause damager to your vehicle!

Used Statefarm road hazard after someone dropped a garage door railing system off their truck on i40. Statefarm was great, Omar’s towing was there in 15 minutes. Pep boys was the nearest location for tires. Called first thing to make sure they could get a tire today. The employee said yes hey could but refused to replace the tire unless I purchased a full set. The tires on my car “kumho” were installed 5 months prior to this accident. The tires have maybe 6 thousand miles on them. The rep told me the tires were near the wear mark. They are ZR rated tires . The tires were not bad and I did not need four tires . I opted to tow the car from Pep Boys to Tire barn who agreed the tires were in good shape and I only needed the burst tire replaced. I suppose if you are PEP B no business is better than some business.

My car broke down and pep boys employees in the SERVICE DEPARTMENT AND ONE ANONYMOUS passer by AMERICAN HELPED me move n PUSH it to a safe parking spot, THANK.YOU!!! ALEX (stayed n talked after hours while my wife went n got my keys to my locked car) and JONATHON ( came by after he was off) are awesome employees PEP BOYS, thank you again TO good men you have working for you!!! HELPING A STRANGER AND NOW FRIEND MEANT MORE TO ME THAN CHRISTMAS PRESENTS US MILITARY RETIRED VETERAN!!! EJ

I called the 106 Market Place store in Knoxville less than 2 hours before closing on a Saturday evening to get a full set of tires before going out of state the next morning. The man who took my order over the phone was extremely friendly and helpful. He called the store to verify tire availability and ensured the mechanics could work me in if I came right over. Work was completed right away. I am so appreciative. Brooke called to verify with me and was very kind. I would recommend Pep Boys to anyone.

Very kind and accommodating staff. Serviced my car at the end of the day and got the work done very quickly. Also appreciated the complimentary drinks and clean bathroom.

Great customer service. Treats you like family and not just a number like most places. Dwight goes above and beyond for his customers. Highly recommended going here.

Came in for alignment, tire patch, and the 120 point pre-purchase vehicle inspection. They are supposed to check the major systems and components and give you a print out of the results. All I got was a paper with the results of the tire inspection. They said "everything looked good", but didn't give me the inspection paperwork or tell me any specifics. When I pressed for what percentage the brake pads have left, they said I would have had to purchase a separate brake inspection in addition to the pre-purchase inspection for them to actually check the brakes, which contradicts what the description of the inspection said (screenshots attached). My tire pressure monitoring light was still on and the car alignment was either not done, or not done correctly, because the car still pulls hard to one side like it did before I brought it in.

I was completely bait and switched. I sat there for 2 1/2 hours and no one mentioned how long it would be. They never gave me any kind of update. When I came in I told them what needed to be replaced. They have me an estimate. Them after their "inspection" they told me it was going to be 4xs what they originally quoted me. They were also going to charge me $65 to bleed the brakes, which seems like part part of changing the brakes. And they tried to have me change my calipers, that did not need replacing. I took my car to a reputable repair shop and paid less than half what pep boys quoted me. Will not recommend, ever!

Took my suv in today. Great service and customer support, Bobby Brooks was great! And the whole team was very kind and courteous.

phone service and tow service was good. customer service and communication was great..... but they tried to tell me i needed a new engine and radiator for thousands of dollars. i took my car to a specialist mechanic to discover that the issue was only a water hose connection piece that broke. cost me only 400. car drives great

These guys always take good care of all of our vehicles. The whole team does great . Dwight, Joe & Brooke go out of their way to help us out.

Pulled up at 645 needing a tire. 15 mins before close. I have a swelled tire and shaking. I have 2 kids in the car. The lady at the front was the least caring and nonconsiderate I’ve ever seen. I would never bring my business to pepboys again

I love taking my car here, the staff is always friendly, professional, and I don’t feel taken advantage of

Had a blowout on I-75. They got me in and out in 11/2 hours without an appointment! Excellent service, tires and speed!

I live out of town and had an emergency on a Sunday morning. Needed my tires checked before heading home (7+hrs away). Service was so fast and affordable. I appreciate how nice everyone was and how helpful they were. Thank you!!

I got a flat tire and this was the nearest place I could go. I don’t speak English well and mentioned this at the reception. I turned on my adaptive AI translator to avoid causing any inconvenience to the staff. However, the receptionist reacted negatively and clearly showed her displeasure, which made me feel uncomfortable. I recommend that the front desk staff improve their attitude toward customers. I have no complaints about the service itself—the repair was done well.

Service manual recommends I change my S-belt every 100k. I had zero problems when I dropped it off & explained it was just routine maintenance. Now, $250 later, (36 for the part, 190 for the labor & 30 for an undetermined fee) the car makes an odd squeal when I cold-start it & when I called for an explanation & to get it fixed the person on the phone said they took no responsibility & suggested the other parts of the tensioning sysyem were 'probably just going out'. Like the fact that I had zero issues until they changed the belt was just a coincidence... pretty unprofessional for that price

We had a great experience when having to purchase 4 new tires for our Honda Civic. The employees were very helpful and friendly. They gave us a time frame and they were finished when promised.

I would definitely recommend another shop to take your car for any brake service. Was quoted 1200 for front and back brakes and rotors and got multiple others quotes from shops that were 600. Was able to get both front and rear done for 600 and same day service. They probably do good work but there's plenty of other shops that do good work for half the price!

I came in to get my brakes replaced, which were under warranty, and had an appointment scheduled for 9:30 AM. Despite this, my car wasn’t taken into the service bay until after 11 AM. I was originally quoted $48 for labor, but after waiting for hours, I was shocked to be charged over $480 once the service was complete. When I brought this up, the manager refused to honor the original quote he gave me. This experience was completely unacceptable. DO NOT take your car here – they are dishonest and disrespectful of your time and money.

My family and I are currently on a multi-state road trip. After hitting some nasty potholes in Boston and Pennsylvania, our vehicle developed a “woo-woo” noise and noticeable wobble by the time we reached Tennessee. It became unstable, and with most European shops closed over the weekend and the local Volkswagen dealer fully booked, I had no choice but to give Pep Boys a shot early Sunday morning. Normally in Florida, I get turned away due to my car being lowered — but Joe at this location welcomed me in and kept it real. He took the car in for an inspection and later broke the bad news: both rear wheel bearings were shot, the inner tie rod was damaged, one tire had a nail, and I had a bent rim. While the repair wasn’t cheap, I felt confident knowing my vehicle was in good hands. The team even allowed me to bring in my own replacement hub-centric rings and followed up with a full four-wheel alignment. What really impressed me was how carefully they handled the lowered car, taking all necessary precautions to get it on the lift safely and without damage. 10/10 service — Joe Brooks and his team went above and beyond. If I ever run into car trouble in the area again, I’ll be coming straight back to this location.

From the time I ordered my tires over the phone to the completion of the install, these folks were super friendly and professional. Justin ordered my tires and I was able to have them installed the next morning before I left for my trip the next day. Justin had the forethought and completed research with his Volkswagen tech to make sure they were able to complete the work I needed and he wanted me to be aware of potential needs. I waited on my vehicle which wasn’t long and checkout was a breeze with yet another friendly and professional associate. Received a military discount, much appreciated thank you!!! Thank you for the 5 star service! I recommend and will return for future needs!

I have been a loyal customer of Pep Boys for the past 10 years, and I can’t say enough great things about the excellent service I’ve received. Dwight and Brooke have been especially outstanding in taking care of all my car needs. Their professionalism, knowledge, and friendly approach make every visit stress-free and enjoyable. Whether it’s routine maintenance or addressing unexpected issues, they always go above and beyond to ensure my vehicle is in top condition. Thank you, Dwight, Brooke, and the entire Pep Boys team, for consistently providing exceptional service and earning my trust over the years. I highly recommend Pep Boys for anyone looking for reliable and top-notch automotive care!

We had an issue with our boat trailer tires and while they couldn’t help specifically, they gave us a great suggestion on where to go. We then needed them to quickly put on a new tire for us they went above and beyond to help us get what we needed quickly. Super thankful for the great customer service and willingness to help!

Late on a Sunday the team at Pepboys went above and beyond locating a special size 255 30 21 tire! Hunter placed the order and arrange the tires arrival early Monday morning. Our vehicle was towed safety to their location and the key drop was used perfectly. The manager Joe followed up Sunday before closing and Monday morning upon opening. All perfectly handled and done by their team! Jerome the technician double checked the TPMS sensors and all pressures ! A+