American Boat Center in
Knoxville (TN)

Matt in parts was awesome, helped me source a thermostat kit for my 2003 Supra Launch SSV. Quick and easy, even had it in stock. Thanks Matt!

Agree upon a boat price, discussed logistics...had three minor questions, didn't hear from them for a day and they got back to me that I would need to pay $10,000 more than the amount we agreed upon. Have never done business like this where there is an offer, an agreement and then forced to pay more in order to get the same boat. Very bad business transaction

Wish I had found this place years ago... A true family owned/operated dealership that cares more about reputation than they do a dollar. I recently needed a part for a Mercury Verado. The ladies at the parts counter went out of their way to research what I needed and at the end of it all, they found a much less expensive way to solve the issue. They spent about 15 minutes on the phone with me and another 20 minutes when I got there, all to sell me a $17 part. I know where I'll be going for service and new boats from now on. Places like this are hard to find!

Bought a $130k plus used Searay from American Boat Center. Come to find out a couple years later the boat they sold me had been repair incorrectly (serviced by them) and it cost me $16k to repair. Ryan the GM of Ameriecan Boat Center seems unwilling to take any responsibility nor empowered to help. Be careful what you buy here as you can see in other reviews they won't do what is right if a issue comes up.

Moving to TN from out of state, we were looking to establish a relationship with a local company - we already had a boat, but American Boat Center was so welcoming to us! Their service department is great! They truly care about their customers - whether they are old or new! Easy to do business with, very friendly, responsive, and have gone over the top to keep us happy and help us whenever needed!

Called for more information on boat on three different occasions on consigned boat. Sales guy would not follow up on anything I request. Said he would email more pics. Then said he would email docs to make offer and more pics. Been 5 days with nothing. I have called 5 times with no follow up. I give up not worth the hassle to buy that boat. Feel bad for seller as apparently facility doesn’t want to sell boats.

New Nautique G23. It was great working with David R. on or deal. I took delivery yesterday and love a lot of the features on the boat compared to my previous MC model. Easy to work with American Boat Center! This is my 3rd boat purchased from ABC.

We’ve purchased a boat as well as boating equipment and gear from American Boat Center and we’ve been pleased at every interaction. Ryan was friendly and patient with us in choosing the best boat for our family. The staff in the wake shop was knowledgeable and helpful. We’ve purchased several boards and plenty of gear. The prices were very competitive to online options. There was plenty of inventory to compare and choose from, and we’ve been pleased with the whole culture at American Boat Center.

HORRIBLE AND RUDE! DO NOT take your boat here for any kind of repair. They are slow in their repairs and do nothing but make excuses. The shotty work they did in repairing my sundeck resulted in a rotten support board. They don’t even back up their work for more than six months. If you are doing a marine repair job, you would think they would use water resistant materials that would not rot. When I called to ask if there was anything they could do back up their work, they had 0 accountability, absolutely no concern for my situation. Courtney even tried to spin it and blame me. What a joke. There are wooden parts in my boat that are 10 + years older than what they used to repair my boat that have 0 defects. Their work didn’t even last a year before problems arose. Don’t do business with American Boat Center.

We made drive with intent of buying prostar 214v that was posted day prior for sale. We confirmed upon coming from an hour and a half away that boat was available. We had all intentions of buying that day and bringing home. We made an offer and told salesman that we could increase our offer as we wanted the boat. It was fairly obvious that the salesman’s friend came in behind us and he had no intentions of selling us the boat. We offered to go above any other offers and we not allowed to place a higher offer even prior to offers being presented to the seller. Salesman told us there was nothing to do but go home and he would call us back. We reached back out at end of day and he told us seller accepted other offer. I would not allow them to sell your boat.

I picked up my boat from the American Boat Center service department for the last time yesterday. Several years ago I met the service manager at the Knoxville boat show. He was a sharp young man who really seemed to know his stuff. I began using ABC for winterization, maintenance, and service. For the first couple of years I was very pleased with the work of the techs as well as the customer service. Then, apparently a couple of years ago, there was a change of personnel in the service manager position. Customer service dropped off. Promises of return phone calls never led to action. The amount of time between scheduled drop off and the completion of work became longer and longer. This year the de-winterization, service, and tune-up took almost a month and the bill went up substantially. This year's service cost me 238% more than last year at another marina. But the real kicker is the fact that when I got my boat home and put it in the lake, it doesn’t run properly so I’m without a boat until I can get a competent mechanic to look at it. Zero out of 5 stars.

After the latest repair experience I had with ABC I cannot recommend their service department. After having my boat for 4 weeks and after putting it in the water 3 times, you would think I would get my boat back with absolutely no issues. Not so. I discovered several issues, some related and some unrelated to the work they did. I called ABC about it and they told me to bring the boat back to them. But after all that time and money already spent, I did not have confidence in their work. So I took it to a different reputable mechanic to fix all issues. ABC should have noticed all these issues after taking the boat on the water and driving it around. However, they did not. The new mechanic also found some very important pieces missing from the boat that were supposed to have been fixed by ABC. I called ABC again about these things and all they could say is bring your boat back in and we will fix it. Well sorry but I have to pay someone else to put everything back together and fix your mistakes and more, find another way to make it right.

Bought a used boat here. The buying process was ok. They said they found a problem during their check of the boat and needed to fix a couple things before we could do our check ride. So we waited for the checks and repair. Performed the check ride all was good. Bought the boat and it worked for less than 3 hours and has been in the shop almost since the day we got it. I’m not sure what “checks” they did but they must not have been extensive. We still sit without a boat because it’s in the shop again. All engine issues. Maybe ok place to buy a new boat but I wouldn’t trust them with repairs or used boats.

The parts department at American Boast Center is great! Caitlin and Steve over-nighted a Mastercraft fuel pump to me in Texas - this part is back ordered all over the US. Having the fuel pump will allow me to enjoy my boat during my Labor Day Army reunion! Thankful that ABC has a big inventory of Mastercraft parts.

Recently purchased a boat from ABC after looking at several at various stores. The customer service was top notch - especially compared to everywhere else we visited. The follow-up and service departments have all been exceptional as well. We worked with Ryan in sales and I'd highly recommend him - knowledgable, helpful and has followed up to ensure we're happy. They far exceed other dealers we've dealt with in the past. If you're looking for a boat, I recommend ABC all day long!

Everyone we dealt with at American Boat Center was fantastic, especially our salesman David Ramay and demo Capt. Jacob. David gave us all the time we needed to find the right boat for us and answered all our questions, he was very patient with us. We were in the process of closing on a new home, not wanting to jeopardize that David and the rest at ABC were extremely helpful and came up with a solution to hold our boat until we were able to close on our home. Now we have our dream home on the lake, and a beautiful boat to go with it! What more could you ask for? David and the rest of the crew at American Boat Center helped make that happen! Our whole experience was top notch!

I was instantly greeted when I walked up to the counter. They filled out my form for spring summarizing of my boat. When we got finished they offered to get someone from the back to help me disconnect it from my truck. But since it already had the tag from last fall I had disconnected it already. They are always great like that and it was finished just two days later.

We bought our 2018 NXT from American Boat Center and from day one with Rob Osborn (sales) we were treated wonderfully. This line of boats is amazing and the dealership is just as good as the boats they sell and service. The team in the service department is dependable and efficient. We love our boat and feel well taken care of at American Boat Center. Ryan runs a great dealership and went above and beyond to help us with a warranty issue. Thanks Guys!

AMERICAN BOAT CENTER Sea Ray was helpful. I had warranty work the last two seasons on my Sea Ray which I had purchased out of state. Steve, the service manager was great. They went to all the lengths to get the boat fixed for me despite having to get several parts.

Service has been quick every time. Manager even charged us fairly for the second oil change, despite the "prescribed" charge, because it was much quicker than the "book" stated. Only (minor) complaint, the boat cover wasn't fully secured and came loose a few miles down the road on the way home. We're very satisfied customers!

Even though I've never bought a boat there, but lots of wake and boat gear, they always make me feel at home. Ryan is very knowledgeable and good at what he does. They have the best selection of lake toys, wakeboards and surf boards and accessories in the area.

Ryan and his team were first class! Exceptional service and very knowledgeable about their products. We have been thinking about a new boat for several years and Ryan was very patient with us and always had a great attitude. From time in the show room to testing it on the water, we were very impressed. We're thrilled about our new Master Craft!

Great company. These guys are easy to work with and have been very responsive to my calls/requests. They are very informative. I was a first time boat buyer/owner and am happy with the service, support, and over all personality of their team. Shout out to Ryan, Rob, and Patrick.

I am in the process of purchasing our third MasterCraft. They are very well made boats that hold their value. Ryan and his team at ABC make purchasing a MasterCraft a breeze. They are friendly, knowledgeable and all around good people. It is a very laid back atmosphere and they do not pressure you. They have a state of the art facility that is easy to get to and they have all the boating accessories. Don't buy a boat until you check out ABC. You will be glad you did!

I just purchased my 2nd vessel from Ryan at ABC. The customer service was top notch. Ryan spent 3 days over about 3 weeks working with us, and each time was informative. The service department has always been on top of the game as well. I will continue doing business with ABC for all of my maintenance needs. If you're looking for a Mastercraft or Sea Ray go to ABC.

This is the third time I have tried to get service from American Boat Center and every time I leave more and more frustrated. My first experience was just a simple oil change, the price was extremely high for the service and attention to detail that was given to my boat. It was given back to me with grease all over the seats and steering wheel. Maybe its just me but I expect my boat to be returned to me in the same condition it was given at the very least. My second experience was yet again another simple task, changing the impeller. The price was about average but they tried to take a short cut when removing the old impeller. They used a screw driver instead of a impeller puller to pry out the old impeller and ended up cracking the raw water pump. They then charged me for a new raw water pump that they broke and my boat was returned to me covered in grease again and some sort of oil spilled down one side. Very little attention and consideration. My third experience which led me to writing this review was the most simplest of task. I need a new temperature sensor and went over on a Tuesday to see if they had what I need in stock or if they could order one for me. I was quickly dismissed and said they could not help me without a engine serial number even though I had all of the other information for my boat/engine. Okay, I can understand that, I'm not a mechanic so I'll get a serial number for you. I come back the next day with a serial number, picture of where the sensor is on the motor, and the part in hand. I pass on this information and they still are not able to help. . . on a simple part look up! They have shown that they are extensively useless at what they do in my mind. I will not be going back. If you ever are in need of boat repair my suggestion is to learn how to do it your self before taking it to this place. They charge to much for what you get. AVOID!!!

I have had the opportunity and pleasure to work with Ryan and his crew and could not be happier with the service and treatment we have had from everyone we have encountered over the years. I have also recommended them to several acquaintances who have purchased boats and they have all been very pleased with the service they have received before, during and after the sale. I have also done business with 3 other boat sales/service businesses and ABC beats them hands down in all aspects of sales and services.