I had a very disappointing experience at this inspection center. My vehicle was failed for issues that appeared to be fabricated. Later that same day, I took it to a different shop, where it passed inspection without any problems. This raises serious concerns about the honesty and integrity of their evaluation process. It seems they may be failing vehicles unnecessarily to charge for repairs that aren't needed. Additionally, the customer service was poor, and the staff were impolite and unprofessional. I would not recommend this location.
Okay, I can count on one hand how many reviews I've given in my life. None of those were one star. Genuinely the worst experience I've ever had in any business ever. No idea if it was the owner or one of the workers, but whoever it was really needs to chill out. There's no need to come out of the gate swinging with rude, unprofessional behavior before I've even finished a sentence.
I've never left a 1 star review ever but my wife had the worst customer service ecperience she's ever had. Funny thing is when I went there the first time for an enhanced inspection, the vehicle failed but I found the owner to be a little rough around the edges but I didn't have an issue at all with him. The shop is only open during the hours I'm at work so my wife kindly volunteered to take the car to get inspected so i dint have to take another day off. She had all 3 of our kids with her between 6 yrs and 7 weeks old. The owner was very rude to her from the get go even with a baby on her, screamed at my 3 year old and refused to help her when he noticed an issue with the car and just flat out said that he's not going to do anything with the car that day. Not sure what the problem was but I can't recommend someone who would treat a mother and 3 small kids like that. He's the closest shop that provides this service but I'm willing to travel the extra 10 miles to avoid this shop.
If you are going for an inspection, do not go!!! They will definitely rip you off to make extra money. If you did not buy your car from a new car dealer, it is difficult to pass the inspection here. :)
I wish I had gone there after looking at their reviews. I left there and went to another place and my car passed the inspection without any problems. I definitely do not recommend this place in any way.
Was a bit hesitant with the negative reviews but the guys were quick and friendly. Car failed inspection unfortunately, but Marc gave a good assessment and a fair price for replacing two worn back tires on my Rivian. Luckily, Rivian said they’d send their service guys to my house to look at replacing tires, so I’m going with that for now due to warranty. Would happily do work with Marc in the future whenever anything happens out of warranty on car/parts.
My gf and i were 3hrs from home and my recently replaced very expensive alternator died. Luckily Marc and the guys diagnosed and ordered a new one. Also it only costed us labor because he is a napa auto center. My bad alternator was a napa gold. They were friendly and all have great senses of humor. They worked on it until after dark and got us home safely and anxiety free. Marc, thank you so much for your professionalism and it is easy to see why you guys have been there 40years. .
My J&M experience was not good.
Took my car for inspection
The front desk guy had an attitude
They invented items that were suitable for them for repairs
Like front bumper, brake pad and windshield crack that is smaller than a penny coin which they call it driver obstruction
Will never go there again
If you have somewhere else to go go there !!
Mark has been very kind to me and he was recommended very highly. I needed a new vehicle and he checked them out to see if they worthy. Who does that? This is the place!!
I came, I spoke with both father and son, read all their stupid cliche signs in the office, got a bad feeling, so I left. Then I read these reviews. Life is just too short to deal with unfriendly people.
ILLEGAL OPERATION! AVOID at all cost or prepare to be FLEECED.
This shop deserves 0 stars overall why they have a 3.3 is BEYOND ME.
Inspection, $53 PLUS a $6 shop supplies fee plus a $5 disposal fee…
They failed my car for rear brakes WHICH ARE LEGAL and I am reporting them to the state of PA. THIS IS NOT A JOKE. I ALREADY REPORTED THEM.
UPDATE: Making claims of illegal activity is not taken lightly, so I am attaching proof. The legal limit for shoes in PA is 2/32 of an inch or 1.59mm. The leading shoes on this car measured 1.84mm and 2.11mm. THIS FAILURE WAS NOT LEGAL AND THIS SHOP STOLE MY MONEY.
Addtionally, most shops charge $35 for a fail and they also charged me for shop supplies??? What supplies? and a disposal fee???
The only thing they disposed of that was mine was my money. They only take cash for inspections, but no sign says this, they charge a $15 fee to use a credit card (standard is 3%)
Oh, no bathroom and they are rude. These guys are LITERALLY criminals.
Do yourself a favor, go to Ken’s or Cliffside or any other shop.
they had said they had put antifreeze and charge my battery. They did not so soon as I drove away from the place my car had the same problem. The mechanic said I was safe to drive home and ended up destroying my transmission. also, they charged me $50 for the calibration anywhere else would’ve charged 30$
If could give 0 starts for this place I would. If you know what's good for you and want to keep your sanity stay away from this place. This place is a disgrace and they like to take advantage of people. Took my car for and inspection and failed due to rear pads being worn. I paid $58.30 for the failed inspection and told him that I will replace them myself and bring the car back the following week. I replaced the pads which were not even bad and brought the car back to them. Now they failed me again saying your pads are good now but rotors will need to be replaced as well and failed me again at a tune of another $58.30. whatever you do stay away from this place. This place should be reported. They are shady and very unprofessional.
Got my on parts for front end work and they charged me $1150 dollars for labor. Witch normally would cost $500 too $600 the most. The Pocanos has some of the worst services in car medical in the country. Exposed. There are better mechanics out there. Use then
called in because I was looking for a shop that could perform an enhanced inspection. They were very accommodating and willing to work around my schedule. The one issue that was found with the car which had to do with the front window tint being too dark, they gave me the option to fix it myself or they would do it. I couldn't have asked for a better treatment and I really hope they'll be around for a very long time. Thank you so much to all the staff there.
Mark and his staff are the biggest help when it comes to our cars. I would highly recommend them. They are always able to look at our cars and do not sugar coat anything. They are very honest.
We actually liked this place and referred many people, however after the experience we had on Monday March 20,2023 we will never go back. My husband made an appointment for 2pm inspection before they took the car in they said it would fail because a ping in the glass, he told us to go to a place around the corner and the guy would fix it. As they did for $68 and change when my husband went back to J&M they pull the car in and said we needed rear roters and break pads, my husband said he will fix it himself. J&M charged $58.30 and failed the car. My husband asked if he came back would the follow up inspection be included, they said no you would have to pay for another inspection. It is bad enough that PA allows this behavior, I am disappointed that we have it in our town. The average PA inspection is $39.99, threy charge $49.00 plus shop supplies, there is a list on the wall to include but not limited to paper. And in this modern world they only take cash! Needless to say they have lost at least 5 customers not to mention many referrals by being greedy. Curious to see how bad these breaks really are.
I still stand by my review and yes we will do the break job ourself, you are still losing our business and referrals I hope it was worth losing good customers.
Run! Don’t walk Run from this Place! Had enhanced inspection done by these guys and all I can say is shady. Will try And find the littlest thing wrong so they can fail you and charge for the repairs. Want to take your car somewhere else for the repairs? Nope it’s “Illegal” for them to give you grace period to have repairs done and bring back. That way they can double charge you for the inspection. Listen folks take it from me find the next enhanced inspection station will save you the headache. I should have read all the other reviews prior to going to these clowns…
Marc has always been upfront about what is going on with any of my cars. He does give you choices on options (if possible) of what to do to get the car safe for driving. Always a pleasure to do business with Marc and his son. Knowing that I will be safe driving is peace of mind. All his policies of pricing and payment is always posted all over the office.
Needed a quick inspection done on my Subaru ascent. I had to wait and it only took about an hour. Quick and reliable service and a good price, can’t beat it! Thanks guys, will be returning.
I was there to perform a salvage inspection. I have the impresion Mark never had the intention to pass the inspection because he told us we do not need the PA enhance inspection paperwork. He does not warned us if the inspection fail we loss the money and we will not have grace period to perform the repairs. He does not offer us any alternative in order not to loose the money. He just offer to go to the state offices to claim. If you need to perform an enhance inspection this is not the place.
Was very helpful when my husband and I needed an engine replacement. Never got annoyed at how much we called and even helped us get our insurance to cover a few parts they tried not to! Definitely recommend J&M.
These guys are awesome! Called up to get a motorcycle tire mounted , and they referred me to a private mechanic who not only did a great job for a fair price, you can tell he's experienced and got my bike back on the road same day. I'll deffinately be bringing all my automobiles to J&M from here on out.
FRAUD- Do not ever risk taking a car there for a Enhanced Inspection!! My sister in law took her car there. They failed it for some items, gave her a list. Paid the 212 that they charge for a enhanced inspection. Gets the work done at a different shop that was cheaper, then takes it back. Fails it in 5 minutes, and gives her a different list of why it failed again. SHADY, rather than doing it right the first time, this poor girl is out 424.80 and got nothing out of it! Be careful, they would rather hurt your packet than make a customer for life!
I needed to have my trailer inspected and this was the only place that had the means of doing so. Very nice calm environment. The owner is very personable a nice sense of humor, great car guy to speak to about repairs and things in general.
The people who write negative comments about J & M service Center do not know who they are and how good they are. I have been going there since 2005 and I love the guys. They NEVER over charge or add things that the car doesn’t need. Many times he says you don’t have to do it now but it should be done shortly.
If you treat them with kindness you will get kindness and excellent work in return. Many a time I have seen people come in with an attitude so bad all I can say is OMG 😮.
I will never take my car to any other service center. I give them 10 stars ⭐️.
Terrible customer service. Extremely poor social skills, rude, unprofessional. Went to this guy for an inspection. He broke my lug nut when taking off the wheel and charged me $4. Also, wouldn't pass my inspection because "the windshield wipers were too worn out and were leaving streaks". Which was complete bullsh*t because they were replaced a few weeks earlier. Made me pay for new windshield wipers at $7 a piece for the cheapest quality crap he had. Meanwhile the ones I had were $15 Rain-X Latitude wipers. Went there once... never again.
I brought my car in for an enhanced inspection, upon picking up my car, I noticed the windshield had about of 10inch crack on the drivers side starting from the bottom and going up. The guy that runs the desk said they didn't do it and refused to replace the windshield and got angry that I even brought it up.....sounds defensive to me ! He was very rude, grumpy, with no business and people skills in my opinion. I've filed a complaint with the Better Business Bureau and I'm filing with small claims court.
I DO NOT RECOMMEND THIS PLACE !!!
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