What clients say about Val-u Auto of PA in East Stroudsburg (PA)
Kym was extremely professional and swift to the job! She was Very kind, friendly, and got the job done efficiently. My Car had some serious issues and couldn’t go on the truck normally, so she was able to find an alternative way to hook my car up and get my car over safely and quickly! I recommend!
KYM was so kind and pleasant to work with. My car belt broke and I needed my car towed. I have att roadside assistance and it connected me to Val-u Auto. Kym called me right away to arrange a pick up. I thought she was the dispatcher. She then called back when she arrived at my home to tow my car and I assumed she once again was a dispatcher. To my surprise she was the tow truck operator!!! She was prompt in her arrival and kind throughout the entire process. I highly recommend Val- u Auto and Kym once again thank you!
Paulie was amazing, very kind. He picked me up and took me to my destination and went above and beyond and drove me home. I was very grateful. Thank you paulie your the best🤗
My car broke down, called VAL -U Towing a few days ahead to have it towed. They gave me a price & time to tow it. Called me exactly when they said. Driver Aaron, great guy, respectful. THANKS AARON. He called, I didn't have to be there. He hooked it & booked it to my house. Dropped it perfectly where I wanted without telling him where. Amazing 👏. Paid him on the spot. Exact price they gave me. 1000% will call them again if and when I need a tow. Couldn't ask for a more professional company to tow my car. I definitely recommend them👌. Oh by the way price was 1/2 of what I thought it would be. GRADE IS A PLUS-PLUS. THANKS AGAIN
My car would not start and I needed it towed to my mechanic. My auto club set me up with Val-u Auto of PA and it could not have been a smoother experience. Paulie was both professional and very helpful, he even called later to let me know that my car was safely delivered. Thank you, Paulie!
My mom’s van left her stranded yesterday. Paulie from Val-u Auto showed up quickly. And maintained contact with us during the drive. I would recommend this tow truck service.
Paulie came before expected and helped me jump my car before the storm. I’m soooo grateful! He was quick and knowledgeable of why my car did not start. 10/10 would recommend!
Paulie was great and very professional. Let us know when he dropped the car off and sent a picture along with a video of him putting the key in the drop of box at the garage. I'll definitely use them again for any future towing needs. Thanks Paulie!
I was in a complete bind the other night. Was able to call into their shop and Pedro was assigned the job. He got there right away, was professional and courteous. He worked efficiently and helped me out big time! Kudos to Pedro and Val-U for an excellent tow experience .
Paulie picked up my car from my house after I got a flat. He was super quick once he arrived. He was also super kind. He delivered my car to the shop safely. Thanks so much Paulie!
We recently had an issue with our Jeep not starting, even though we had just put in a new battery less than a month ago. Our insurance company connected us with Val-u Auto of PA to have the car towed to our mechanic. That’s when Paulie came to our rescue!
From the moment he arrived, Paulie was thoughtful, kind, and incredibly helpful. Instead of just towing the car, he took the initiative to see if we wanted to try jump-starting it first—just in case it was something simple like a light left on. He checked the battery, got it jumped, and explained that with the cold weather and a new battery, sometimes the engine just needs a little extra help. Sure enough, after a quick jump and a bit of gas, the car started right up (you could even smell the gas!).
Paulie didn’t just leave after the car started—he waited to make sure it would restart and that we were truly good to go. His kindness and willingness to help saved us a ton of money and hassle.
Paulie was the absolute best. It’s so refreshing to meet someone so thoughtful and dedicated to helping others. We couldn’t be happier with the service and will definitely keep Paulie and Val-u Auto on our “go to” list for the future. Highly recommend!
Paulie was excellent arrived on time I explained to him that my car was lowered on expensive after market suspension and he took his time hooking the car up and got it done with ease. He was fast and efficient and held a good conversation. I would definitely recommend using Val-u auto again and id deff recommend paulie if he’s available. 👍🏽👍🏽
Paulie was the driver who came out to assist me. The contact was amazing. He called to let me know his eta and location. Thank you Val-U-Auto for employing such professional workers and can’t forget the agent I spoke with at the office she was so understanding and helpful.
Absolutely incredible services from Val-u, especially from Paulie!! Was driving out of PA, and unfortunately dealt with a flat tire (thanks to the awful roads in PA), but then came Paulie very quickly with the towing services. He’s a super nice, respectful, and professional person, and he was very helpful in not only towing the car to the location it needed to be towed, but also in informing me of any updates. I’m very thankful for Paulie and his services, and I highly recommend him for any towing work!
We were on our way to my in-laws lake house near Wallenpaupak when another car veered towards us and caused us to slide off the road during snowy conditions. We ended up stuck in a ditch and could not get out due to a broken axle. Paulie of Val-u Auto was there exactly when he said he would be and got our vehicle out and loaded with no issue. He also drove our car nearly an hour and half to our local service center and sent me a photo of the location he dropped it and a video of him dropping the keys in the key drop just for peace of mind. Just one of these things would deserve a five star rating but the fact that he did all of them just goes to show how much he truly cares about what he does. Wish I could give him 10 stars. Thanks again Paulie! God Bless!
I just had Paulie help me with my vehicle today. He was amazing and extremely personable . He knew right what was wrong with my car. He exceeded all my expectations. Very respectful and kind. Would 100000% recommend him and the company if you need roadside assistance!!!!!
Today I needed a tire change, my provider kept me updated and arrived in a timely fashion. There were some issues getting the tire off due to the previous mechanic but Paulie kept at it until he finally got it off. Ironically my spare needed air and he followed me to the gas station to put air in it for me.. I’m so grateful to have received such excellent customer service ! Thanks Paulie ☺️
My car wouldn’t start even when my bf and I jumped it so we had to call a tow and Paulie showed up sooner than expected was told it could take two hours but he was here nearly 20mins after I requested the tow! Then he was able to jump the car without cables and even tested my alternator for me to let me know it was perfectly fine! So I avoided a tow and avoided a shop and now can just take it to get a new battery. He was very knowledgeable and kind. Would definitely recommend him to anyone in need of road side assistance!! He truly cares.
I had a great experience at Val-u Auto of PA! The service was quick, helpful, and professional. Paulie took great care of me and made everything smooth and easy from start to finish. I really appreciate his kindness and communication throughout the process. Definitely recommend this place thank you, Paulie!
100% professionalism, Paulie was thorough through and through. Sent pictures of the vehicle and even a video dropping the keys off in the after hour box. Ever need towing, and want top tier customer service? This is the place. Never had an accouterment where someone took the extra step to ensure the vehicle was delivered to its location. Thank you guys!!
Our car died on the way to the Poconos, and AAA connected us with Val-U Auto of PA. Val-U Auto Towing handled everything with professionalism, kindness, and total reliability. The driver arrived and helped us at 1 a.m. on Thanksgiving morning. He was knowledgeable and quickly helped us figure out that the alternator had failed. Because of the holiday weekend, we assumed the tow back to Brooklyn, NY wouldn’t happen until early the following week, but they were able to get it done the very next day. Paul provided us with updates throughout the tow, which allowed us to notify our car shop exactly when the car would be arriving.
It was incredibly reassuring during a tough situation.
Highly recommend Val-U Auto Towing — truly dependable people who go above and beyond!
I had a great experience with this tow service. They arrived exactly when they said they would and got the job done quickly. Another company told me they couldn’t tow my vehicle from my driveway due to the layout, but Aaron handled it with skill and expertise. He was awesome! He maneuvered the car out of my driveway and into the mechanic’s bay flawlessly. Very happy with the service and would highly recommend!
Needed my car towed to a auto shop and the driver Paulie came very fast and also made aure to update me every step of the way. He even sent me pictures of the car and keys being dropped off which eased my mind a lot! I will be recommending him to my friends and loved ones. Thank you Paulie.
Paulie was amazing. I would tell everyone if you need help from a great professional ask for Paulie he treats you like family. Fast friendly he goes above and beyond. In this world today you just can't find great people like Paulie and I'm not a neighbor or relative it's the God's honest truth a great family man who will help you.
Truly the best towing service you could ask for. Paulie was incredible.. a true professional. He got to our car before we did and waited patiently. Once we arrived, no time was wasted and he got straight to problem-solving. He ended up towing the car to our destination. In stressful car trouble experiences, Paulie is exactly the kind of pro you want.. organized and can-do attitude! We're very grateful!
Paulie towed my car and even dropped me off at my desired location. He was a pleasure to talk to and handled my issue with ease and efficiency. I really appreciated all his help. He deserves a raise!!
Val-u auto was sent out to us after our vehicle died on the highway. Our tech Paulie was great, he called ahead of time, checked the battery to be sure it wasn’t just a quick fix and made getting the car to the shop that had a tight parking lot nice and easy. Highly recommended.
Paulie was great!
Consistent updates and communication. Job done exactly as requested.
Even sent video updates since I wasn't with the vehicle.
Highly recommend.
My husband and I were over half an hour from home and experienced a sudden car issue that required towing on a pretty busy road. I requested roadside assistance through my car insurance (Nationwide) and was connected with Val-U Auto of PA within about 30 minutes. The tow truck driver Paul called me to confirm our location and arrived shortly thereafter. Paul was kind, efficient, professional, and clearly knew what he was doing. He got us and our car safely to the repair shop and then even brought us home since we weren’t much further. We were pleasantly surprised at how smooth the entire process was and so relieved at how quickly Paul showed up to help us. The service was covered under my roadside assistance plan so I can’t comment on cost out of pocket. Thanks again!
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