What clients say about Lupo's Auto Repair & Towing in East Stroudsburg (PA)
2nd try at using this company. Both times they told me yea and had me waiting for at least an hr or longer just to call me back and tell me they wouldnt help me. Not friendly about it either. Chris used to be a decent guy doing hookups for illegally parked cars from the burg. I was on side of highway in a major snow storm with 2 kids ....one child is type 1 diabetic and we werent in any area where we could walk, use the bathroom, or get warm. or get out in the -6° freezing cold. After the 1.5 hr wait they said oh.. we cant help you and then stopped responding. The inside windows were ice at that point and plows were whizzing past and my hazards started to die to a dull blinking. I was scared and my phone was dying.
My advice...... Go somewhere else!!
Not one bit of concern and seemed like I should have been more grateful they were gracing me with their presence if they did...
The owner from J & R TOWING AND RECOVERY was amazing! He was responsive, he had called me back in less than 5 mins., professional, very on point with time and concerned about the vehicle etc., and HE kept his word. I trusted him hands down with my vehicle knowing he was much more dedicated to his customers. He got my car delivered to my shop and even took time to put the car in the correct spot and put the keys in their dropbox. Calm and professional.
Next time i need a tow, J AND R Towing and Recovery would be my first call.
Top notch! Period, these guys took care of me when a box ripped open my oil pan and they had me up and running with fair pricing within 24hrs!! Recommend all day! Great guys
Lupos Towing does Predatory charging . I was charged $550 dollars after my vehicle was towed and was told they will only accept cash, cashapp, or Zelle. The company operates under “Stroudsburg Towing” which does not yield any results when searched. After I tried to negotiate several times the owner who stated his name was “Mike” attempted to intimidate me stating if I don’t accept the price he will raise it up to $750.00. I was parked in a lot I had been parking for for a month as a hotel guest. Unfortunately the owner is operating without integrity and rooted in greed. I believe I was taken advantage of because I’m a woman and I’m also not from the area. I’m hoping this never happens to another woman again ??
I used Lupo's towing last Monday. I did a Google search and Lupo's came up. I called and they answered right away. They dispatched a flatbed to my location. Mike arrived in 20 minutes, amazing. Mike was super friendly and professional. He towed me to NJ with no problem. Thank you, it was a great experience.
Outstanding Service and Professionalism
I had a great experience with lupo towing! From the moment I called, their customer service was friendly, helpful, and efficient. They quickly dispatched a driver to my location and kept me updated along the way.
The driver was professional, skilled, and went above and beyond to ensure my vehicle was handled with care. Not only did they arrive faster than expected, but they also took the time to explain the process and made a stressful situation much easier to handle.
The pricing was fair and transparent, with no hidden surprises. It’s clear this company values their customers and takes pride in what they do. I highly recommend Lupo towing to anyone in need of reliable towing or roadside assistance.
Thank you for your excellent service!
Fluctuating prices just like in the stock market. No comment needed.
Response to your vague comment:
Position of the car or it's orientation to the road should not affect the hourly rate !! Unethical and unsubstantiated claims or explanations will not be tolerated. Just end right there or at license issuing office, your choice.
Best tow company around. fastest response time I’ve ever had. Chris and Mike are the best ! If you need any type of service you need to call these guys!
I got a flat tire and as soon as I opened my door I seen a tow truck from Lupo, they stopped and help me out, I would definitely recommend this company to anyone.
Jorge (Lewi) Lozano
Reliable affordable fast service. My car broke down and i was stuck in the cold with my family.I Called Lupos towing he responded immediately. Great customer service. Highly recommend.
I called for a tow, my car was stuck and a truck was out to me promptly, the price was reasonable. Chris was also super nice! I would use this company again.
BEST MECHANIC EVER! Helped us when my friends and I were struck on the highway with a flat tire. He saw us instantly and pulled over to help us without a second thought. If you ever need help with anything related to cars, please don’t hesitate to contact him!
If I could leave no stars I would. I’ve been working on Main Street for 3 years and always park in the local hotel parking lot because it’s the safest place for a female to park late at night. These men waited in the parking lot for me to leave (I remember now seeing them waiting in their car, I actually parked right next to them, I thought they were homeless to be honest) to come back to my car towed instead of telling me right then I couldn't continue to park my car there anymore. I didn’t know where it was. There was just a rude man waiting for me to return to tell me he took it to some broken down lot. He drove me in his personal car to this lot to pay $500. They couldn’t present any certifications or license for their business. There’s video of them waiting for me to walk away from my car. Unfortunate for them.
In response to the owner: the hotel didn’t call you for my car there’s footage of you waiting for me (I parked right next to you and your son literally) out of my vehicle and waited exactly 15 mins for me to return instead of being a decent human telling me I was going to get towed. You wanted to make money and you did so please don’t apologize it’s not sincere.
They run a great shop there . Had a frod 350 needed egr up pipe I call an they had it fix in a day . Very friendly an far price not like most of the other mechanic shop I been to in this area.
i called for a wrecker service near me and l was very pleased with the service chris provided to us. i would definitely use them again for all there towing and auto repair services. they have the best prices hands down.
The best customer service and auto repair! My husband and I were stranded in PA after our weekend getaway because our car's alternator died! It was a Sunday so everywhere was closed but we were lucky to have found Lupos Auto repair! They are 24 hours FYI! What a blessing! Mr. Lupo came to pick up our car at the resort where we were staying and he went out of his way to drop us off at our hotel that we had to book since the car would not be ready until the next day! Mr. Lupo had our car ready early the next morning! He was very professional and went over and beyond to deliver exceptional service! Thanks again for your great service! Frank and Nancy.
Called a few places for a tow, anyone who got back to me said it would be more than 40 minutes. Called Lupos and they were able to get a truck to me in 5-10 minutes. Also, got some repairs done and they had it ready for me the next day. I definitely recommend using their services for any needs for your car!
Chris was so nice and helped us so much! After waiting hrs ( 5 hrs to be exact) for a tow truck that never showed and then wouldn't answer calls or texts I called Lupo's . He showed up in the time frame he said he was going to. He towed and repaired my car in such a fast time. (1.5 hrs) and I was able to be on my way. Hrs from home. The price was amazing and everyone at Lupo's was so nice! I will def. be recommending Lupo's to EVERYONE! If I could give more than 5 stars I would. Dont take your chances with anyone else, calling LUPO'S will def. Be the best decision you can make for a tow and a mechanic. Thank you Chris and all the staff. Yall are amazing!
This company is horrible and unprofessional. I needed a tow truck yesterday morning and I called this guy three times...with no answer. After the third attempt, he texted back "please text me." When I texted back and requested a truck...by asking are there any trucks available for a tow...he rudely replied with "No" What "Essential" business, such as this operates on text communication with its customers? This is poor customer service. Will never recommend Lupo's Towing! Will let my social media outlets know as well.........
What a great experience! Made me feel comfortable in a rough situation in an unfamiliar area. I had a flat that I had a lot of trouble changing into a spare. I called Lupo's for a tow and they were with me within minutes. The crew with their tools changed my tire in less then 5 minutes, and we went to their shop and had the hole patched asap! The guys at the shop are SO NICE and made me feel like an old friend they were there to help out in a trying time. I can't stress enough how great the people at Lupo's are, and I am so grateful for genuine, professional and kind people like the crew there. There are great people still out there in the world. I never right reviews either but I had to for this shop! If you're stressed and need a helping hand, please call Lupo's!!!!
Lupo’s was excellent! They fixed my car efficiently and well. Very reasonably priced. The owner is very direct, but I felt very respectful and a good guy. I will definitely be going back even though it’s not the closest mechanic to my house.
Phenomenal Service. We were stuck on a small shoulder on the highway, and my roadside assistance couldn't find someone to help us. Called Lupo's, and what is very appreciated: 1. given an accurate ETA, 2. concise on the phone, 3. Chris was super courteous & communicative, 4. cared about the safety of all the passengers, and was about getting things done safe & efficiently, 5. Leverages technology for phone swipe payments.
If you're stuck and reading this, call Lupo's first!!!!
Wow! Chris turned my bad situation around. It's no fun being stuck in the mud at night. I called Lupo Towing, Chris answered, asked me questions about my situation, so he could bring the right equipment, arrived earlier than he said, got there, assessed what needed to be done, executed the plan, didn't over charge me in fact he may have under charged me. Also he treated me with dignity and respect. I highly recommend him. I am in a service business myself.
Outstanding service & very fast response. Chris made towing my 2500 HD Silverado Crew Cab (Very big & heavy) look like a walk in the park. He had all the equipment to do the job professionally & safely. And on New Years day in 10 Degrees!
Thank You & Happy New Year!
We busted our alternator belt on a saturday night, Chris got us from the park exit managed to get us to a advanced auto part and did the repair in the parking lot. Literally saved us waiting the entire weekend for a shop to be open. Was straight foward and professional, honest service and just a good guy.
The best, most courtious service and fair prices-after calling a few other guys who were less than polite-Chris was ready to go and get my stranded son-was friendly, super courtious and totally professional. I will call him EVERY TIME-and you should too. Cant say enough good things about this guy. He deserves your business. If you ever need dependable, good service and a tow-REMEMBER LUPO'S TOWING!! Put it in your contacts list!! Thank you Chris!
Chris came to where I was located with my broken down vehicle. Which was at 3am. He took good care of my car unlike some towing companies. He was very polite and respectful especially for being so early in the morning. His price was very reasonable and I would definitely recommend his service to anyone.
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