Extra Space Storage in
Alexandria (VA)

Titania, Adi and Henry was great! They knew I was coming. Very professinal!

Ado was very helpful and understanding today. I appreciate her assistance.

This is the best location and they have extremly wonderful customer services. I feel, it is my office and i have been here for the last 10 years. Thank you for your great service!

Great Customer Service. Adi and Tati are awesome.

Adi was great, very helpful and walked me through the whole process and was very patient with me

Adi was so professional and polite. She took her time and explained all the pricing to me. Excellent customer service. Keep her.

OMG, I had the absolute best experience with ADI. While I am going thru a difficult time she not only listened but gave me sound advise. Thank you so much for having a compassionate person on your team.

Easy set up! Very convenient. Excellent customer service and communication. Highly recommend. No issues whatsoever! Best experience.

We highly recommend this storage unit facility! Everyone is so friendly and the facility is clean and easy to navigate. Thank you!

Adi made the move-in process EASY! THE BEST MOVE-IN EXPERIENCE EVER! The prices are reasonable, too! 🙂 THANK YOU SO MUCH!

Titania was very pleasant during my visit. She explained everything thoroughly. I will definitely rent a unit here.

Excellent customer service and a well maintained property! Would recommend to anyone moving or needing a place to store their stuff

Good customers service and respectful communication and helpful manner. Management office was well organized and cleans , great service thank you extra space. ,,

Adi was amazing with her customer service she got me squared away fast and efficiently. Definetly recommend this place for any storage needs.

Tatiana was really great, very helpful, and has a great customer service. I will definitely do business with her again and I highly recommend this location. Thanks Tatiana for everything ❤️😊😊

Adi was extremely helpful and kind! Everything was very easy for me from moving things in to moving things out.

Adi is fantastic and very helpful to find the right unit for my needs. Smooth process and great follow up. Easy access for movers. Great location and, for me, worth the extra cost for convenience and safety versus in industrial area.

Adi was very professional and super friendly. Things were done in a timely fashion for a good price. I highly recommend extra space storage come see Adi.

Adi was very helpful and knowledgeable what she does. Thank you so much for smooth transition or transfer to room storage.

Amazing experience. Adi was incredibly kind and professional and she took her time to explain everything to me. She made things easy for me during a very stressful time. I would definitely recommend this facility.

The rep was MORE than helpful. Showed me the units and helped me make the best decision. Even. Checked around other locations to find the best rates and options. Adi is the BEST. Thank you

Sean was a great help with getting my storage unit secured! He answered all of my questions, was patient, and ensured I was fully aware of all of the details in my lease agreement. Highly recommend this location, and Sean as your customer service rep.

From the moment I called, the customer service was excellent. The representative I spoke with was friendly, knowledgeable, and really went out of her way to help me find the best unit and location for my needs. The reservation process was easy, and I appreciated the first month free promotion — I only paid $29 to get started. When I arrived at the storage facility, my unit was clean and ready to go. I also had a question once I got there, and the staff on site were just as helpful and professional. The whole experience was smooth and stress-free. Highly recommend this location if you’re looking for clean, affordable storage with great customer service!

I recently rented a unit at Extra Space Storage, and I can’t say enough about how seamless and stress-free the experience was—thanks to Titania C! Titania greeted me with professionalism, warmth, and an impressive depth of knowledge. She took the time to explain everything clearly, answered all my questions with patience, and made sure I understood every detail of the storage process. Her informative and straightforward approach made a real difference, and she even helped me find the perfect unit for my needs. It’s rare to encounter someone so dedicated to customer service, and Titania absolutely exceeded expectations. If you’re looking for reliable storage and outstanding support, this is the place—and Titania is the reason it shines.

I have had my storage unit for 2+ years and I could not be happier. The staff is so knowledgeable, friendly, understanding, and accommodating. The facility is clean and safe. I am 100% pleased with the price and people.

Extremely disappointed. I'm not the only one who has shared their frustration in getting a rate increase with no notice. I was told they sent a letter but if I received one, would I be so upset about my rent doubling?! I was also told that my rate was promotional for 3 months and now I have to pay market price. In my contract, the rent is stated as I agreed with no mention of it being a promotional price and of course in the fine print on page 21 is the comment that the rate can increase at any time. The unit is really nice and I was very happy with it but now I have move everything out because double the rent is not feasible for me.

I recently had the pleasure of working with Deon at Extra Space Storage, and I must say he is the epitome of excellent customer service. I had a last-minute storage need, and Deon handled it with the best disposition. He was extremely friendly and accommodating, going above and beyond to meet and exceed my expectations. Deon's positive attitude and willingness to help made the entire process smooth and stress-free. It’s refreshing to encounter such great customer service in today's world. I highly recommend Extra Space Storage, thanks to Deon's outstanding assistance!