Incompetent staff, rang me up for the correct brakes but took the wrong ones to my car. When I went back to return he said I had the wrong receipt because he gave me the wrong ones. Avoid this Auto zone!
Slow service. 5 workers and 2 customers in the store and i waited more than 10 minutes to pay for a wrench. The attendands were talking each other and using their cell phones.
Just wanted to say thank you and recognize Walter for going above and beyond to help me today. He was friendly, kind, and listened to my problem. He explained the simple battery test and why it may have failed its inspection. Then he helped me resolve a second issue that could save me $$$. Walter co-workers were also helpful. SEAN
If you don’t want to work, stay home! If you don’t like your job, get a new one! The level of unwillingness to want to help someone while working in customer service is insane and so unprofessional. Was having issues with my battery and had to go to the one on 7415 Richmond Hwy to have it replaced because their employee with dreads treated me like he didn’t want to help me. He dragged his feet to test my battery, then when he seen it was a bad battery at 0%, he said that they don’t touch batteries that aren’t theirs and that I would have to take it out myself and come back and drop it off. What in the world?! After doing some googling and reading that AutoZone DOES in fact personally take out and charge/replace batteries for you, I drove over to the 7415 Richmond Hwy location and they tested and swapped out my battery in a heartbeat! They informed me that ALL AutoZones are supposed to do this for FREE. Please, if you read this review before patronizing this location, save yourself the headache and go somewhere else. Might I recommend the 7415 location as they provided me excellent customer service…the way it should be in a customer service business!!!
Wish I could do 0 stars. Customer service is horrible here!!! The man said he couldn’t help me put the taillight on because they “only do headlights”. Went to another location and they did it for me.
This guy helped me look up what I oil I needed yesterday and even checked my oiil level on my Black Jaguar SUV. He had extremely kind manners and it was a pleasure to be helped by him.
This store seems to always be helpful.
This store location literally gave me the worst customer service. My car broke down at 7:20 PM. I came to the store at 7:30 PM and they were closing the store 30 minutes before they were closing telling me they cannot assist me with a battery or install or anything I would not recommend this location to anyone because the two gentlemen, the two African-American gentleman that was working on Sunday evening on November 26, 2023 refused to help me and gave me the worst customer service I have ever received at any AutoZone I’ve ever been to. I was completely dissatisfied and cannot believe their behavior and how they were trying to close the store 30 minutes before closing.
I drove to this location because they were the only store in the area that had the part I needed and it was just 18 miles away. The lady I spoke to by phone had the part ready when I arrived, and I was in and out in minutes. She was professional and courteous.
Great service for a new battery for a Saturday afternoon. Walter did a great job installing my battery. Installation was no cost. Very nice laid back guy! Would come here again if I ever needed anything for my 2017 Hyundai Tucson.
I came to the store because I needed help finding headlight bulbs for my car and I was a bit nervous, but Andy helped me so much ! She was really sweet and patient and overall have an amazing customer service. She gave me an amazing recommendation for the lights, and she was such a big help. Thank you Andy!
If I could give zero stars I would. I have had other visits here which were fine but recently on Sunday I was left scratching my head about how this location even runs.
My husband ordered some parts online and we thankfully didn't need them. We went to return them and both the associate (Jeffery ) and assistant store manager (Michael) had no idea how to do the return. They went back and forth about what buttons F4, F5, F6, or F7 to return the item in the system. Unfortunately, they couldn't figure it out between them. After a few minutes back and forth just hitting buttons they said they could only refund me store credit because that's what the system said at the time ( I think they tried to return it without a receipt). I ordered these items on the 1st of June, there should be no reason why I could not get my original tender. I told them ill wait for their system to update and speak with customer service to see if they possibly have a solution. I called CS, they gave me the information to do the return and I went back and explained to them what CS told me and gave them the written instructions. The employee Jeffery went over to Michael (who was on his phone watching something) for about 5 minutes and he came back and told me that Michael, tho he is the assistant manager does not have the credentials to do my return, no one in the store was able to return it but Ms.Tabitha and she was not there. I think they just wanted me out of the store and not to deal with it.
I do not have the time to go back and forth back and forth when all I need is to return and be on my way. I have worked retail since I was 16 and how an assistant store manager, does not have the credentials to do a return just boggles my mind. Pretty sure you guys need some secret shoppers sent in here and corporate to get this store to run better. Employees not being able to do basic returns makes no sense.
This is the place people should avoid. This is the second time for me that I entered this store, and none of the employees pay any attention even after looking at me that a potential buyer is here. Finally, I asked an employee to help me, who is obviously new and not familiar with the store at all. After getting my car's info, he started looking for parts and kept looking up to the point where I left the shop after approximately over 20 minutes of waiting for him to find the parts. Experienced sales people were obviously very "BUSY." It was a rude experience again, so I left the place. For the icing on the cake, the sales manager was pretty rude to a question that I asked too. I will surely NOT give this AUTOZONE AUTO PARTS location any of my time or money again.
Very rude experience and rude customer service.
Cornell helped me today and went above and beyond w his excellent customer service, knowledge, and kindness. He’s such a great addition to the team at AZ!
Kevin G helped me at Auto Zone in Woodlawn, VA. He was SO NICE! He helped me find the correct windshield wipers and installed them for me. Awesome service at this store ! Will definitely be back. Best, friendly service. Auto Zone should give Kevin G a raise- he is so easy to work with!
Very satisfied with my experience here. I needed to get my car blinker fixed and the employee there helped me identify the problem confidently and got me exactly what I needed efficiently.
Eva was fantastic in helping me find fasteners. I thought one was pretty close, but she did not give up until she found the right match. I always have a great experience at this store. Way to go team!
as a fellow autozoner. I had the pleaser of meeting the manger Ashley. She help me out and show her a few things too. I would definitely recommend this store to all my friends about this store
5750 General Washington Dr # E, Alexandria, VA 22312Towing service
6190 Grovedale Ct #200, Alexandria, VAConsultant
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