Henry's Wrecker Service in
Alexandria (VA)

I recieved a text from state farm saying Henry's Wreckage would be there in 50-80 min. I called Henry's after 80 min had passed and the lady told my the never recieved a tow request from state farm. The lady started to care of things, call her manager and added him to the called, we both explained to him what happened and they both told me a tow would be there soon. When I hung up with them a tow arrived between 15-20 minutes. I even recieved a call from each one of the see if the tow had arrived. I would give them a 13 out of 10, A 130% EXCELLENT +.

My vehicle was towed by Henry’s Wrecker Service and after retrieving it I discovered damage to the interior door lock mechanism. The lock button no longer works and I now have to lower the window to open the door from the outside. This issue did not exist before the tow. I provided photos but the company refuses to take responsibility for the damage. Very disappointing experience.

Were great after another towing service cancelled on me. Were fast, efficient, and extremely polite.

The tech provided excellent roadside assistance and was pleasant. Company worked with our warranty so no hiccups there. They were over 2 hours late though so a little frustrating

Great service from the individual who came to tow the car. He was very informative and did a thorough job. He was very persistent in finding me and arranging for everything. I really appreciated it.

They saved me from being stuck on the ice at 4am. Service was fast and they got my car out in a matter of minutes. My driver was also friendly and I felt safe being serviced.

The Driver was persistent and went above and beyond to get the Job done. Actually he DESERVES a RAISE. Very Professional. Thank you for sending me this Guy. Pac-Man Does Excellent Work. He pulled My F250 Powerstroke out of 2 Feet of Snow Hell.

Yesterday, at least two drivers were servicing properties in my area [between King St. and Braddock Rd.] in the wake of this past weekend's significant snow/ice event. I had a very positive interaction with one of the drivers, Ahmed. He was extremely courteous, professional, and patient while I worked vigorously to free my cars which had become completely immobilized by heavy snow and thick ice during the storm. As a 30-year Army veteran, I greatly appreciate his personal efforts in our community, particularly yesterday as so many residents were digging themselves out. Keep up the great work and stay safe out there!

Mohamed did an awesome deciphering what the problem was and was able to determine that I ran out of fuel. As silly as it was, he did wait with me until my husband arrived to delivery some gasoline. He helped ensure I didn’t need any towing services despite the situation.

Excellent towing service received from Ehab Truck# 399. Ehab was very professional and punctual. Arrived on time and was very understanding of my situation. Very kind man and definitely enjoys and knows what he is doing. Took excellent care of my vehicle. Above and Beyond Excellent service. Thank you Ehab. Have a very blessed day.

So calm and reassuring. Very capable and knowledgeable. I have to try to find him again too tip him. Right now I need all the $$ for repairs to the car. He was excellent.

Truck 416. They need to stop hiring drivers that park their massive trucks in residential cul de sacs blocking turn around and partial access to driveways. I have asked the driver, I have called Henrys dispatch. No change.

The tow truck driver was very professional, knowledgeable and very friendly. He was helpful and very polite. He is a great gentleman. Kudos to him.

Shout out to Ehab for coming out bright and early full of positive energy to help me with my car! Not only that but instructed me on changing my tires. Something I haven't received from another. Thanks Ehab!

I’m editing my review, and plan to explain the whole story. I got into an auto accident on 395 northbound and was pushed to the side of the highway by first responders. A state police officer called these guys (who they apparently have a contract with), upon showing up I wasn’t asked if I had AAA, which I do. I was given no option to call my own towing service, and upon hitching my car to the truck, I was given no option of where I’d like it towed to. Henry’s towed it straight to their yard in Alexandria on Vine Street. Ehab (the employee) gave me absolutely no information the entire ride — he was polite, but at no point throughout the process did he mention that a totaled car sitting in their yard would accumulate “storage fees”. (My car was totaled on the scene). For 17 days, I went about finding a new means of transportation, getting it registered, insured, yada yada. I work M-F 8:30-5, and head to DC to work more often than not. Most days I don’t get home until 7pm. I also had a part time job I worked on Sunday. After getting everything figured out, I called back to make sure they’d just claim my car as their own (if it sat there long enough), and that they’d basically scrap it for parts (which is extremely logical for someone who has never totaled a car before AND wasn’t given any information by the company itself). Long story short, I got charged a total of $2,770 before they could “dispose of my car”, which lets be real — I gave them $250 (the initial before the disposal fee was $2,520) to scrap my car for parts, which they’ll likely make another $400+ off of. This company is extremely predatory, I wasn’t contacted via email, phone call, nothing in the 17 days it sat there. I was given NO information throughout the entire process of my car being taken off the scene, and stored in their lot. Not one peep. I signed no paperwork consenting to my car being taken there, or kept there in the first place. It was done assumingly among the state officer’s request to tow. How this company hasn’t been sued into non-existence is beyond me, and how the cops don’t get in trouble for allowing towing without clarification as to what fees may add up is beyond me. Especially when no legal paperwork is tied to the process (your car could accumulate tens of thousands of dollars if you happen to be uninsured, and assume things due to their piss poor customer service). PS — One of their tow truck drivers who I spoke to said Ehab was new (I’m not going to mention names of the tow truck driver who told me Ehab was new, but if he’s reading this he knows who he is — he was extremely chill, understanding and compassionate). He told me Ehab “probably didn’t know how to word things”, which is why he didn’t say anything (in regards to storage fees). This company needs to learn how to train new employees, so people who live paycheck to paycheck (like myself) don’t have their life ruined due to one of their employee’s negligence (which may have been accidental, due to Ehab being “newish” as an employee, but a mistake on his end that cost me nearly $3,000).

I’d like to compliment Ehab (truck 399) for the excellent towing service this morning. This was my first towing experience, and it was perfect thanks to him. He is extremely friendly, very professional, and punctual. Our appointment was scheduled between 7:00 and 9:00 AM, and he arrived at 7:20. It took him only about 15 minutes to load my Hyundai Elantra safely and securely. Thank you, Ehab, for the outstanding service!

Slight delay in arrival but that’s honestly understood with how busy this area can be. Very pleased with the driver and the office staff that communicated with me. Thank you all

Just giving you 4 stars because there’s always room for improvement. As soon as they were contacted even though it took them a while to get to my location they were courteous, and ready to assist in whatever way they could help. Driver arrived at location willing to help answered all my questions.

Great experience from Henry’s towing! Ehab did an outstanding job, took care of my vehicle, and provided a courtesy drop off at the metro. Excellent all around!

Driver arrived over an hour and a half after original ETA. After trying to jump, start and try the electric charger failed was told I would have to submit a new request and get in the queue in order to have it taken to the dealership. Key given to the tow truck driver was not left with the dealership when dropped off for diagnostic/repairs two days ago, and as of this morning still not delivered to the dealership. Still have no idea how difficult the electrical issue will be to fix or even when the dealership will be able to put that on their schedule to fix, because they don't have the car key. Added a star because the driver was clearly doing the best he could within the parameters set by the system and apps that we both were working with. He did a good job with trying to jumpstart and recharge my car, and was polite and very professional in his interaction with me.

My crane truck was stuck in the mud. They got to me quickly, assessed the situation and wisely set up and got me free with ease. They were professional and I felt confident with work.

Ehab was the driver who helped me put my car exactly where I wanted it and made sure he was careful around my other vehicles. He was great…

- service was great and so was the driver. - towing went smoothly and the driver I had was very helpful and friendly. - calling was easy as well and quick to dispatch. - overall a great first experience using this company.

Awful experience from FCPD and Henry’s. Charged a storage fee despite me telling them over and over to take to the mechanic. The vehicle was in their lot for 7 minutes prior to my arrival to pay, and they charged an $87.42 storage fee for the day. It’s bs. It’s predatory and I don’t know how any of them sleep at night.

Tow truck (I’m sorry forgot gents name) put the car in the flat bed as carefully and professionally. Thank you, great job.

The two guys that came were great. They did an outstanding job and I was very impressed with the guy that did the cleanup along the road. He really worked his backside off then he told me it was his first day on the job. Insurance company paid for the towing

Great customer service. Arrived earlier than estimated, which was awesome. Provided tracking of how far tow truck was from arrival destination. Technician was kind, thorough, and honest. It was the end of the day and the technician was about to get off work but took my car so I was very grateful. He ensured my car was secured on tow bed before driving and drove slowly and carefully and explained everything clearly. Highly recommend.