Wiygul Automotive Clinic of Alexandria, VA | Pickett Street in
Alexandria (VA)

I’ve visited several Wiygul Automotive Clinic locations for oil changes, and this location in Alexandria stood out for its efficiency and customer service. I was able to secure a same-day appointment, and the entire process was smooth and well organized, with my service completed within an hour. The staff was friendly, professional, and easy to work with. I received detailed notes via email outlining preventative maintenance recommendations and my vehicle’s current condition. At no point did I feel pressured to purchase additional services, and the information provided was thorough and helpful. I would confidently recommend this location to anyone in the area.

I am so glad to have found Wiygul. I’ve used them for tires and inspections and will not hesitate to use them for anything else that comes along. They are friendly, efficient, and serve customers with great care. Just sitting in the waiting room, it’s clear that their customers are loyal.

I have an old car with a lot of issues. Wiygul’s took care of the urgent need and understood I wasn’t going to sink a lot of money into a car I plan to replace soon. While I need to do the replacement sooner than expected, I will return to Wiygul’s for service on the new car. The staff was friendly, clear, and the service was quick. They did a great job with the mess I handed them.

Unexpectedly my tire blew and I had to leave my car in the parking lot. And thankfully they open at 7:00am. I walked back that morning to see how much the 1 tire cost cause it was unexpected and I didn’t get paid yet. So I asked for the cheapest options they had and he said I can have it all done that day. The tire didn’t come in so they put one of the tires they had and gave me a discount since the other tires did not come in. The guys there was really nice and the scheduled me an uber back home so I didn’t have to walk back. I will definitely be back.

Hank was my service guy during my visit for an oil change. I asked them to do a look over of the total vehicle because I had concerns being that my 4runner was 11 years old. Hank was extremely professional and took pictures of everything that needed to be fixed and advised on the things that were not important at the time. Great visit and great staff. Definitely recommend.

I visited Wiygul after receiving a mailer offering discounts. However, I was left with a strong impression of why they need to send out such mailers. As a woman with limited knowledge about cars, I value being treated with respect and not belittled when visiting a service center. Initially, the man at the counter was friendly, but his communication deteriorated as other customers arrived. It became evident that he was uninterested in explaining the details of my car’s repairs. After running their in-house diagnostics and changing my oil (the reason for my visit), I was informed that my car required $1600 in repairs. Shocked by the amount, I attempted to understand the services needed for my three-year-old car. However, I was repeatedly interrupted, talked down to, and told that my car would “not run for much longer.” When I expressed my desire for a second opinion (feeling like I was being scammed), I was handed the card machine and given my key. The man’s attitude shifted from pushy to angry, realizing he wouldn’t be getting the $1600. If my car was truly in such poor condition, I expected him to take the time to explain the details of the work for my safety. Feeling belittled and disrespected, I took my car to Ben Nielsen’s a few weeks later. They informed me that only one of the eight services I was told were essential at Wiygul was necessary, and my repairs cost $500 instead of $1600, confirming my suspicions. In conclusion, I would only consider Wiygul if you’re a man with car knowledge. Otherwise, you’ll likely be treated disrespectfully and pressured into unnecessary services. This shop seems to prioritize profit over customer satisfaction, keeping you in the door to upsell.

I need my admissions done and my yearly inspection on my vehicle. It was incredibly easy to make an appointment with a friendly voice on the other end. When I arrived from my appointment, they were ready and eager to help. The service was excellent, kind and supportive answering all my questions. I strongly recommend using Wygle at Pickett for your car service needs.

This was my first time at Wiygul. I came because of the fabulous reviews. They did an excellent job with my 11 year old Honda Fit. I got a thorough run down of all the issues they noticed, complete with pictures and technical explanations and clear pricing. I was able to say yes to what I wanted with no pressure. The communication & prices felt very honest. They also have some great perks like a loaner car or rides if needed, free lifetime rotation for the full set of tires I bought and warranties on other work performed. I feel confident in their work and delighted to find a group of mechanics I feel good about working with. That it's a local business is an additional bonus. Give them a try!

I had the very best experience here! Hank made the process of getting the required state testing completed so easy! He also helped me get my car’s door handle fixed by ordering the parts quickly and setting up an appointment for the repair. The repair was completed without issue, in a timely manner and for a low price. I am very pleased with the service I received. Thank you so much Hank!! I look forward to working with you in the future for any car repair needs.

The staff at Wiygul Auto are friendly and efficient. I made my appointment online and dropped my car off at 3:45 pm for an oil change, it was ready within a couple of hours. I’ll definitely go back!

The service was extremely professional. In addition to receiving an online quote and phone call to confirm the service and work needed on my car, I also received pictures of suggested work. Each person I interacted with was professional courteous, especially Isiah, who took time to walk through all the work I needed. I highly recommend using this business.

Service was easy and very professional. I took my car for a safety inspection and an emissions test. Recommend scheduling, for a quick turnaround. I scheduled two days in advance and service took just about an hour to complete. The waiting area and restrooms could use a little love, but the location is also near a trampoline fun place for kids and some good Mediterranean restaurants. I ended up at the mattress warehouse to shop for a new pillow. Otherwise, everyone was friendly and they have a TV with chairs for those willing to wait. They also provide other maintenance services. Overall I spent 42 bucks for the services provided.

Switched to Wiygul after getting my last car. They are extremely thorough, and do a diagnostic everytime I go in (even for an oil change) so I know exactly what work I might need coming up and when I should do it. They always have some type of special going on (check your mailbox..) so the prices are always good. They offer concierge service which I haven't used yet --but expect to soon. I trust them with my car.

I had previously only used Wiygul for Virginia state inspections. This all changed when I was in a time crunch for new inspection and new tires. They went beyond the call of duty and delivered excellent service for a fair price! I will definitely use them for more services in the future!

I used to be a loyal customer at Wiygul Automotive Clinic and even left a positive review in the past. Unfortunately, after my experience tonight, my trust and loyalty are completely gone. I initially went to Pep Boys to have my brakes checked and was told I needed new brakes and rotors. I called Wiygul and, although their quote was about $10 higher, I chose them because I trusted their work. When I arrived, the front desk staff were kind, professional, and helpful. However, the technician attempted to charge me an additional $400, claiming my lug nuts needed to be replaced and blaming Pep Boys for damaging them. Concerned, I returned to Pep Boys, where they showed me video footage proving they never even removed the tires. They were able to complete the brake and rotor replacement without any issue in about 40 minutes. Pep Boys also stated that Wiygul appeared to be attempting to upsell unnecessary work. I am extremely disappointed. I trusted Wiygul with my vehicle for years, and this experience completely changed that. While the front desk employees were excellent, the technician I dealt with was untrustworthy, and I would not feel comfortable returning for any future services. I hope management takes this feedback seriously and looks into this situation so it does not happen to other customers.

Was on vacation from CT when my Explorer started having electrical issues, Wiygul Automotive (Pickett St.) was recommended as a trusted shop by a past customer. They were able to take my car in right away, were very accomodating, offered uber rides to and from the shop and ultimately were able to take care of my issue in a timely manner.

I have had an AC fixed, oil change, state and safety emission inspections completed. Hank is my go-to now. Very professional and direct. I was a little bit of a challenge when my condenser was hit by a rock and the AC wasn’t working. Hank wanted to get it fixed for me right away and I wanted to shop around for pricing just to be sure. I ended up going to my insurance with a claim and Hank was able to lower some costs and make it a great deal. The few other shops in the area were around the same price so I now know that this shop offers reasonable pricing. My husband also comes here for all the things and we’ve both had great experiences.

Went in for an oil change and got exactly that with no pressure to do anything else. The process was efficient and the car was completed quicker than I expected. I had a coupon that made the service very affordable and scheduling the service was easy. I usually get the state inspections done here as well!

I have used Wiygul several times now and I can always count on them for professional work and customer service. They are very good about differentiating between work that must be done versus work that can wait or that is more for comfort or aesthetic. Similarly, when I ask for an array of price points for a part (say, tires), they are always sympathetic and provide me with options and recommendations. They are always on time with their work, and the one time they couldn’t be they paid for my uber ride. They may not be the cheapest auto mechanic in town, but they are worth the money (and they are also not the most expensive, believe me!)

They are truly the best! I had the worst experience at a different Wiygul on Lane Dr in Alexandria and I came here and they made everything so easy for me and were genuinely good people that actually care about you and your car. Edson, Trevor, John and Hank are absolutely the best!! If you need help and you are worried about trusting a shop come here. They want to actually help you and care about your car and yourself. Also their prices are amazing! Seriously do not go anywhere else and come here! Thank you to them they have a customer for life!

This place is so slow. They took over 2 hours to do my inspection. Front tires failed (although I doubt that because they were still pretty new and the rear still look brand new with plenty of tread and the alignment was still good) so I had them replace them. Im pretty sure they didn't balance them properly because one of them makes a loud "wum wum wum" sound when I drive, and the faster I drive the faster and louder it gets. I made an appointment to have them check the balance and patch a tire. On the phone they said it would be quick, but when I got there they said it could take two hours. There's no way patching a tire and balancing another takes more than an hour. I assume everything takes so long because despite making an appointment, they never have a bay open when you get there. They said balancing and tire repair is free because I bought the tires from them, but I'll have to pay someone else to do it because I don't have hours to wait around.

They were there when I needed them. Recently when I got a flat tire, they had to order the specific tire from another location but the job was done the same day, I later came back to replace the other three and it was the same thing all work done the same day. Wiygul has helped me monitor the pressure and make corrections where needed within minutes of my arrival, and I use the promotions they mail me and save a great deal. I really appreciate the pictures and full detail on the status of my vehicles, helps me understand and plan ahead my repairs. One thing especially different about them, they’re on top of technology and provide the human factor.

Love coming to Wiygul for my car services! They’re always very professional and one of the few mechanics I trust to not try and upcharge me on services I don’t need. They’re also go above and beyond to help their customers. Most recently I had a nail in my tire and had to get it replaced. They got my tire ordered and in shop the very same day and got it installed right before Thanksgiving, just in time for our family road trip. Highly recommend if you need a good reliable mechanic!

Went for an oil change, everyone was nice as a woman not knowing much about cars I felt like they were honest. They did a thorough inspection of my car and explained everything which was great! Their diagnostic was totally on point but great customer service and diligence could be a little pricey. Again as a woman/ mother of bloodsucking children, I had to do some shopping around for the laundry list of items my car needed (it’s older, I say well loved). Some items were definitely way more expensive than other places BUT for at least half were average price so with that being said I do recommend them and I will be back for some work to be done. Shout out to Edson for being so kind.

I had a great experience at this shop overall (it’s my go-to for maintenance) . The service was completed in a timely manner, and everyone I interacted with was friendly, knowledgeable, and professional. My car was well taken care of, and the pricing felt fair for the work performed (plus they honor the discount promos on their website when mentioned). The only reason I’m giving four stars instead of five is that I wasn’t informed where to pick up my car when it was ready. I ended up wandering around the lot and had to use my key fob to locate it. While it was a small inconvenience, clearer communication would have made the experience even better (this was the first time this has occurred, perhaps new front desk member? Didn’t recognize him) Aside from that, I’m very satisfied and would return for future services.

I have routinely gotten my oil changes, minor repairs, and safety inspections done at Wiygul Automotive (Pickett Street). They have great, frequent discounts and do a good job. The wait time is reasonable. They also offer complimentary shuttle services or Uber if the shuttle isn’t available. There is a TV, free wifi, complimentary coffee and water in the waiting area as well. One time, while I was waiting in their lobby, I heard their service advisors deal with a difficult customer. The customer was rude for no good reason, but the staff, especially Edson, went above and beyond to try work it out with him. Basically, the customer talked badly about the business but kept coming back to get work done, which made no sense. If you do not like a business, no one is forcing you to continue going there and then treat their staff badly. The guy was basically complaining because he wanted free services. As a manager of other businesses, I was thoroughly impressed with the calm manner with which the staff dealt with this rude customer.

I usually do not have a problem. I was sitting outside waiting for my car and saw the technician speed by with my car. I just had my car cleaned and he has greasy handprints on my car! I have a white car!!