They are a despicable company. Pleasant enough to work with, but they repaired my car so poorly that I ended up having to condemn it. Happy to send anyone a copy of my post repair inspections I had done (by another company and my dealership) after Ace repaired my car. They put my life in serious danger with their shoddy workmanship.
I was traveling when my car got hit over the weekend, and ACE Auto Performance truly saved the day. They handled everything from start to finish. They immediately arranged a tow for my vehicle, helped me get into a rental without any hassle, and stayed in communication the whole time so I never felt lost in the process.
Even with all the nationwide parts delays going on, they still got my car repaired in a very reasonable time. The quality of the work was excellent — my car looks and drives like nothing ever happened. Their team is professional, knowledgeable, and honestly went above and beyond for me.
What impressed me most was how smooth they made the entire situation. No runaround, no excuses, just great service from people who actually care. They kept me updated, explained everything clearly, and treated me like family.
If you ever need auto repair, collision work, towing help, or just a trustworthy shop that does things the right way, I highly recommend ACE Auto Performance. These guys are the real deal. You won’t regret choosing them.
Please don't choose this place to repair you car. I initially took my car here and after I declined to have it serviced there and asked them to release it so I can take it to a different body shop they proceeded with breaking things inside of my car and scratched up my hood. Unfortunately, insurance declined to repair this because it wasn't like that when the accident first happened as they took pictures day of. Please avoid, would give 0 stars if it was possible
I had my car towed here after breaking down on the side of the road. Max and his team were incredibly kind, communicative, and generous. What could've been a really stressful and nerve wracking time was not bad at all because of how wonderful and speedy this team was! Would recommend them to everyone I know!
I had the absolute BEST EXPERIENCE!!! Customer service is A1!!! Shawn literally had the BEST communication!! From the time he towed my car ( I was in an accident) to speaking to the adjuster when they wasn’t responsive to me all the way to today when I had to gather my things out due to total loss, Shawn kept total communication open via text and call. The other guy who took my plates off for me was very helpful as well today I appreciated everything .If you’re looking for a company about the people this is one you can trust! I wish they could have fixed my car lol but with this customer service I’m sure you will be in great hands!
Adam was very kind and helpful in explaining what the issues with the car were and despite the dealership taking a long time for delivering the parts, they took a good care of the car and making sure it was fixed and in good condition.
My car suddenly had low tire pressure while I was driving and I couldn’t figure out what was going on so I quite randomly pulled up like 15 minutes before they closed and they took a look at the car and figured out what was wrong in like 5 minutes! And so courteous! I didn’t know this was here and wouldn’t have known since I don’t live too close but I’m only ever coming here for anything to do with my car ever again
Beware. They are scammers, they only accept cash and do not even complete the job and when questioned no answers or explanation. Car is left worse than originally given and no money return.
These people are honestly SCAMMERS. When I tried to pay my bank denied it 1000x because they marked it as fraudulent activity. Then when I finally got my car, it’s still not working and is worse than before. I’ve also seen this happen to other people. I’m not sure how there are any positive reviews, horrible company—please don’t do business here
I moved to the Alexandria area a year ago.
When my car had issues, Max repaired it and stayed in budget for me. Today, I am back with another car issue and his son was just as wonderful. When I need work on my car, I will go nowhere else. I can truly say working with Max and Adam is a pleasure.
Worst car experience ever! This was the first time I had to deal with car troubles because I’m in my early 20s. My car broke down on a Sunday and I had to call a tow truck service. They took it to their associated auto shop to get looked at the next day, Monday. I get a call on Monday saying it’ll be a couple days max and that the battery and alternator need to be replaced. It took 3 weeks for them to finish working on my car because one part they needed to order kept getting delayed. That part in fact was for the wrong year model of my car so then they got the part from autozone when they could’ve done that in the first place. They ordered the wrong part that kept getting delayed and then got the autozone one right away. Meanwhile, I’m shelling out loads of money on metro and ubers as I live in DC and work in Alexandria. They must have delayed me getting my car back 6 times. They said they would give me some sort of discount and then when I finally picked up my car after 3 weeks, they said they couldn’t. They went $200 over the quote they gave me. They also charge a 6% fee if you use card to pay. So, I had to use zelle to avoid paying an extra $120. My bank flagged the payment as potential fraud so I couldn’t get my keys back right away and ended up crying in the lobby on hold with my bank for two hours. Don’t go here! Very unprofessional and don’t follow through with their word (discounts, price, time estimate, ordering proper parts).
Changed my flat within in 30 minutes great customer service and the staff was amazing and helpful and friendly helped me out when they was closed too making me the last customer of the day I recommend any and everyone with car issues to come see how awesome they really are
I want to say a big thank you to Ace Auto Performance for helping me get back on the road. I brought my car in and the team knew exactly what my car needed. The best part is the price. The staff was great too! It is not too often that you find a great price with great service. Thank you again!
My visit to Ace Auto Performance was truly exceptional. The team, from the front desk to the technicians, was not only courteous and knowledgeable but also incredibly caring and reliable. Their service exceeded my expectations. They efficiently identified and resolved the problem with my vehicle, and the cost was reasonable. I wholeheartedly endorse this shop for all your automotive requirements!
I took my car to Ace Auto Performance and I have to say I am very satisfied with their work on my car. Initially, I had lost hope of getting my car fixed after a disappointing experience at another auto shop. However, Ace Auto Performance assured me that they would take a look and see what they can do. Their workers really outdid themselves. The staff was great and understanding. I will definitely recommend Ace Auto Performance to all my family and friends! Thank you from the bottom of my heart!
My visit to Ace Auto Performance was excellent. The team was both friendly and well-informed, and they efficiently resolved my vehicle's problem at a fair cost. I plan to return here for any future automotive needs, and I highly recommend their services!
I recently had my car serviced at Ace Auto Performance, and I'm very satisfied with the experience. The staff was friendly, professional, and provided a clear estimate. The quality of work was excellent, and my car now runs great. Fair pricing and transparency make them a top choice for car repairs. I'll definitely return for future needs.
Willingness to work with me and instrumental in helping me to identify coverage options for my required repairs, saving me many thousands of dollars. Their professionalism and industry knowledge are greatly appreciated by me!
Great service! I got into a car accident and my car came out new once they were done with it. Customer service is great and they offered coffee from Starbucks!!
Located on the back side of the shopping center, 7916 Fort Hunt Rd, Alexandria, VAAntique store
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